About Cloudbeds

Basic information

Company Name: Cloudbeds

Type: B2B

Launch: 2012

Headquarters: San Diego, California, United States

Founders: Adam Harris and Richard Castle

Website: https://www.cloudbeds.com/

Category: Hotel software technology

Background

Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale.

Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2026), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024).

Cloudbeds products

This section lists Cloudbeds platform products by functional category.

Operations

Cloudbeds Property Management System (PMS): A growth-focused, powerfully intuitive, and highly customizable PMS that centralizes and automates hotel operations — helping hoteliers manage rates and channels with ease, digitize and personalize the guest experience, and make intelligent decisions that optimize revenue.
Cloudbeds Payments: An embedded and PCI compliant hotel payment processing software that offers one-click payment processing, automated reconciliation and better reporting, and multiple payment options for guests.

Distribution

Cloudbeds Channel Manager: Allows hotels to connect to hundreds of channels, integrate seamlessly with their PMS in real time, and control rates, availability, and inventory from one place to maximize revenue with smart rate plans and automation.
Cloudbeds Booking Engine: A mobile-first, embedded solution with a two-step booking flow that helps hotels secure more direct bookings through flexible, secure payments. It also boosts revenue by making it easy to offer upsells and packages, while ensuring rate parity with real-time updates.
Distribution partners: Connect directly to 300+ OTAs, wholesalers, and regional channels, or plug into their preferred CRS and channel manager.owners, general managers, operations leaders, revenue managers, IT Managers and marketing teams.

Guest Experience

Cloudbeds Guest Experience Software: A connected guest engagement solution that automates check-in and check-out, enables personalized stays with upgrades, add-ons, and mobile keys, and centralizes guest communication across channels.

Revenue Marketing

Revenue Intelligence: A data-driven revenue optimization solution that forecasts demand with up to 95% accuracy and turns market signals into instant pricing strategies. It helps hoteliers optimize occupancy and RevPAR to outperform competitors, while connected marketing campaigns drive additional demand and boost total revenue.
Guest Marketing CRM: A powerful CRM solution that lets hoteliers build campaigns in seconds and engage guests from pre-arrival through post-stay. With mobile-friendly templates and fully customizable designs, it’s easy to create on-brand messages, while built-in AI helps improve copy, tone, and personalization.
Digital Marketing: an AI-powered solution that helps hoteliers capture high-intent travelers. It boosts visibility where guests begin their search, brings back indecisive shoppers with smart retargeting, and helps reach travelers across every Google channel with Hotel PMax.
Websites: A fully integrated website solution built to work seamlessly with the Cloudbeds platform, connecting directly to the booking engine, guest communications, and upsells. It tracks bookings in real time through the PMS or Google Analytics and includes built-in reporting to help properties analyze performance.
Reputation Management: A centralized review solution that brings every guest review into one dashboard, helps properties respond faster with AI-powered, on-brand replies, and uncovers sentiment trends that drive meaningful improvements.

Integrated Partners

App Marketplace: Cloudbeds connects with 350+ integration partners.

Cloudbeds Signals

A foundational AI model that unlocks pricing and marketing opportunities by forecasting demand with causal AI. It can be trained on a property’s guest data and brand voice, and automates workflows to activate the right campaigns at the moments that matter most.

Quick facts

150

Countries served

650

Team members

99.95+%

System uptime

500

Partners

96%

Customer satisfaction score

350

Properties onboarded monthly

Clients &
Case Studies

Everything is smoother with Cloudbeds. Our channel manager, PMS and Booking Engine are fully integrated.

Victor Menor

Operations Manager at Flor Parks Hotel

I was literally on a beach, taking decisions thanks to the real-time data on Cloudbeds, ensuring that the business was able to maximize on opportunities. Thanks to the automation, I didn’t have to do too much.

Sanj Gidda

Director of the George Street Hotel and Bocardo Hotel, Oxford

Cloudbeds, we have historical data that we can use to look forward. We’re able to be more involved in the market than we were previously. It’s such a powerful thing to have at my fingertips.

Courtney Driessen

Lodging and Revenue Manager at Fireside Resort Jackson Hole

Having Cloudbeds changed our user and hotel management experience at our hotels. It’s very simple to both implement and use, and allows us to have a clear vision of how the hotels are doing no matter where we are.

Florencia Le Rose

Co-owner of Up Hoteles

Competitive
Advantages

Unified platform replacing fragmented legacy systems, which simplifies operations.
Cloud-first design suitable for diverse property types.
Extensive channel integrations and booking distribution capacity.
Powerfully intuitive.
Highly customizable with access to over 350 partner integrations.
A truly global team that offers localized support.