Our goal is to make your life easier, and this month we have a whole bunch of enhancements and new functionality to deliver to you. This month, we focused on bringing you updates that will optimize your workflows and bring your guests more options when it comes to booking.
We know you are crunched for time and those seconds really do add up. From reducing the number of clicks it takes to perform certain tasks, to identifying group reservations, we know it’s the little stuff that makes a big difference.
But, we also know the big stuff makes a big difference too. That’s why we’ve added functionalities like additional reporting and more payment flexibility. Your feedback is invaluable to us and we use it to influence the changes we make on a regular basis. We welcome you to comment on this post or submit more suggestions to our idea board at ideas.cloudbeds.com.
The myfrontdesk calendar is the most widely used Cloudbeds feature, and we’ve optimized how it works. Most myfrontdesk customers use the calendar to run their entire property so it’s essential that we continue to optimize it and add new features. We’ve addressed some commonly requested features and have more functionality in the pipeline. You can read about all the changes to the calendar on the knowledge base here.
Now you can add your guests’ estimated arrival time to their reservation. We designed this function so you can get a better feel for how and when your day will be busy. You can gauge who needs to be present at the front desk at any given time of the day based on when the guests are expected to arrive. You can read the knowledge base article here.
You now have the ability to set rates for each individual guest with the long term interval button or directly inside the availability matrix. Previously this option was available only via base rates page. You can read more about it on the knowledge base here.
You now have the ability to separate out room revenue into different categories: room revenue, no show revenue, cancellation revenue. Before, if a guest canceled or didn’t show up, there was no way to post revenue associated with that reservation. Now it’s possible for those fees to post to your overall revenue reports and display more accurate data. You can read more about it on the knowledge base here.
In order to avoid cluttering the page, we have grouped the current five buttons (with more soon to come) into two drop-down button lists: Add / Refund Payment, Add / Adjust Charge. All previous functionality will be grouped into one of these two picklists.
If you are using payment processing with Cloudbeds and the payment is scheduled to be collected for a future date, the system will now alert you of this scheduled payment before allowing the staff to create a duplicate. This gives you more flexibility when it comes to processing payments and allows you to keep track of pending payments. You can read more about it on the knowledge base here.
One of our top goals is to empower independent property owners and managers with the tools they need to make better decisions. As a part of that mission, we’ve created more reports to give you a more comprehensive look at your property. Knowledge is power and we want to provide you with the tools necessary to move the needle.
Payment Reconciliation Report:
Room Move Report:
Daily Revenue Report:
User Reconciliation Report:
Daily Financial Reports:
Stay tuned for even more updates coming down the pipeline as we end 2016 and head into 2017. As always, if you have any questions or comments, please feel free to reach out.
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