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myHotel

Marketing & Reputation
Marketplace Marketing & Reputation

Hotel Guest Experience Managment. Before, during and after the stay.

Overview
Connects to Cloudbeds login, and extracts basic guest info. Before first night and the middle of the stay we send an automatic personalized email. Guest are able to leave requests and complaints. Our algorithms detect unsatisfied guests and send automatic alerts to your staff. Detractors become promoters. Also your are able to track your operational efficiency during stay.

Benefits
Personalise the guest experience before arrival. Measure the level of satisfaction of your guests during and after their stay. Collect all your guests' feedback in one place. Manage your teams' tasks and guests' requests in real time.

FEATURES
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Automatically send your guests a check-in form prior to their stay
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Complement the guest experience with additional services
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Set up your surveys wherever you want: QR, tablet, website, email, etc
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Analyse the sentiment of your guests and get real-time reports with general information on your reputation
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Optimises operational management. Encourage teamwork and prioritise what really matters. Open a communication channel between areas of your hotel
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