By Cloudbeds Admin | Published in February, 2019
Cloudbeds users looking to optimize their guest experience while also improving their online reputation can now connect to myHotel, a complete guest feedback automation tool. With myHotel, you can get an overview of your property’s services from the guest’s perspective so you can better manage your reputation.
When you connect your Cloudbeds account to myHotel, the tool will use your guest data to automatically send guests a satisfaction survey to evaluate their experience both during and after their stay. MyHotel helps you catch unsatisfied guests early so you can resolve any issues before check out. Property owners can also use the post-stay survey results to monitor quality standards, improve their online brand, and compare their performance with those of competitors.
The benefits of using myHotel include:
- Increased guests satisfaction
- Automatic management of guest feedback
- Benchmark your hotel against industry standards
- Monitor the quality of all hotel services
- Increase the volume of online reviews
- Manage responses to every review
- Compare your online rankings against competitors
- Receive real-time feedback alert