PillowTalk: Cloudbeds Product Updates August 2019

Jeremee Peters

By Jeremee Peters

Many of our customers are experiencing high season at their properties right now – either hosting guests on summer vacation or winter break. The Cloudbeds team is also at the peak of our productivity. Here’s a summary of what’s been keeping us busy in August.

Recent Product Releases & System Updates


Express Channel Account Creation Now Available

Cloudbeds now supports creating a new channel account for AdsHotel and Dorms.com without ever having to leave our application. Users that don’t yet have an account on either channel can visit AdsHotel and Dorms.com in the channel list and, with two clicks, create a new property account using the property and room information (including images) that is currently in our system.

image 3

Dorms.com is a channel that focuses on hostel properties while AdsHotel is a Metasearch Management Platform for Hotel Ad Campaigns, allowing users to connect their property directly to metasearch engine channels such as Google Hotel Ads, Trivago, Tripadvisor, Kayak and more.

For more information: Link to the AdsHotel KB | Check out the AdsHotel + Google Webinar | Link to the Dorms.com KB


Ctrip Now Supports More Inventory Restriction Options

Ctrip recently released support for setting new inventory and availability restrictions, and Cloudbeds has you covered. You can now set inventory as Closed to Arrival and Closed to Departure as well as setting Minimum and Maximum Length of Stay options.

ctrip screenshot

Updating Ingoibibo Pricing Handling and Commission   

Users connected to Ingoibibo, which includes connections to Goibibo, Makemytrip, HotelTravel, and Easytobook, will now see the correct Ingoibibo commission broken out of the Sub Total for the reservation. The Sub Total has also been optimized to dynamically include or exclude GST-type taxes, depending on whether or not your property has applied an exclusive GST-type tax (CGST, IGST, TGST, SGST, GST) to Ingoibibo under third party sources.

Breakfast inclusive/exclusive option for channel distribution  

For several distribution channels – CTrip, HRS, Reconline, TripAdvisor, and Tiket.com – it’s necessary to send rates with breakfast specified as inclusive or exclusive. You can now set this information on the General System Settings page of our application..

Booking.com Update – Guest Name instead of Booker Name  

Previously, reservations made on Booking.com on behalf of a guest would show the name of the person or travel agent making the reservation, not the name of the actual guest. With this latest update, the true guest name will be shown to avoid any confusion at the time of check-in.

New Channels and Integrations

logo upgreats

UpgreatsUpsell & Concierge

Upgreats is an upsell and room upgrade solution. Items purchased by guests and room upgrades are posted into the reservation folio. Upgreats doesn’t have a subscription model – instead they charge commission.

Region: Worldwide

HabicusChannel Distribution

Habicus connects properties to the world’s leading serviced-apartment agents: SilverDoor Apartments, Citybase Apartments, and Central London Apartments. Using this single channel connection, properties gain access to guests booking from an extensive corporate and leisure client base. Habicus works with operators in 93 countries and welcomes new partners from around the world.

Region: Worldwide

SmartCheck by Liverton – Self Service Check-in Kiosk – Hardware

SmartCheck is a check-in kiosk available in the APAC region. This allows walk-ins at a property to create reservations and check-in at a property from the SmartCheck kiosk. When a guest pays, SmartCheck will post a payment into the Cloudbeds PMS folio.

Region: APAC

Xero Sync by the Percentage Company – Accounting

Xero Sync reads transaction data, maps it, and posts it to the customers’ Xero account. A customer must have The Percentage App and a Xero account for the integration to work.

Region: Worldwide

Published on 07 August, 2019
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About Jeremee Peters

Jeremee Peters

Jeremee is a Cloudbeds Product Manager specializing in channels, distribution, and connectivity. She’s a Harvard graduate with over 7 years of experience in tech at the corporate, nonprofit, and startup levels. As a ‘tech hybrid’ Jeremee lives in the space between business and technical operations, bridging the gap between stakeholders and the technology required to execute their visions. In her free time, the Las Vegas native loves playing beach volleyball on the sunny shores of San Diego.

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