Articles / Reputation Management

Grow Reviews and Reservations with Better Reputation Management

With the right technology, hoteliers and hosts can take guest experience and operations to the next level. A property is […]

Why Your Hotel Marketing Strategy Should include PR and How to Use it Effectively

With several different hotel properties vying for the same customer, it’s now crucial for hospitality owners and managers to use […]

How Properties Communicate With Their Guests – Infographic

How you communicate with your guests has a huge factor in the overall guest experience. We reached out to our […]

How to Find The Best Information to Personalize Guest Stays

Introduction   Guest personalization is the future of hospitality. It’s a trend we’ve been following for the past couple of […]

Simple Ways to Provide Effective Customer Service

Introduction Customer service is the pinnacle of any hospitality business. There are so many different factors that influence how a […]

How You Should Perform a Sentiment Analysis on Your Reviews

Introduction: As a seasoned property owner, you understand the significance of online reviews. They help travelers discover your property and […]

The Importance of Setting Expectations

Introduction: Every person who comes in contact with your property has different expectations when it comes to service and accommodation. […]

Are Reputation Management Services Worth It?

Reputation management is important for every property, but do you need a management service or software to do it right?

How to Analyze Your Reviews for Context and Bias

Analyze your property’s guest reviews to gain real insight.