Las Alamandas

Before Cloudbeds, Las Alamandas used an on-premise property management system (PMS) that slowed operations and required hours of manual work to access data and update rates and availability across online travel agencies (OTA).

Víctor López, Director of Sales at Las Alamandas, often had to call his front desk staff to enter new reservations, confirm sales, and view information as their PMS could only be accessed on-site and by two users at a time.

This manual effort caused a lot of frustration for the Las Alamandas team and prompted the search for a new PMS. Cloudbeds stood out as a winner due to the cloud-based functionality that provided tremendous time savings and convenience.

Victor notes that Cloudbeds was a “gamechanger for me as I was able to work remotely and access our PMS anywhere to book reservations.”

Las Alamandas utilizes Cloudbeds Channel Manager to manage rates and availability across Booking.com and Expedia. Victor no longer has to jump between systems to update information manually; instead, he can manage everything in one place and trusts that his data is always in sync across platforms.

Due to the control Victor now has over availability and pricing across all channels, Las Alamandas has increased their average daily rate from $200-$300 USD a night to $400-$600 USD a night – a 50% increase!

Victor alone now saves 10 hours of work per week and is looking at adding additional OTAs – something that would have been extremely difficult before Cloudbeds.

In addition to optimizing their presence on OTAs, Las Alamandas has also implemented Cloudbeds Booking Engine for Google Hotel Search.

They have been able to customize their booking engine to align with their brand and have seen a “noticeable new source of bookings.”

Looking back on a year with Cloudbeds, Victor and his team feel very comfortable creating reports and accessing information. Cloudbeds University has been an excellent tool for training staff members and providing answers to questions about the system.

Moving forward, Victor and his team are excited to spend more time developing experiences across their expansive property for guests and less time stuck in their PMS.