Herman Hotel Pattaya

The 265-Room Hermann Hotel Pattaya automates operations and cuts costs with the help of Cloudbeds

"Cloudbeds has allowed me to run the hotel's operations with a smaller staff and automate many more manual tasks. Beyond that, I feel that Cloudbeds truly cares about me and my business."

-Valentina Patanotai, Market Coordinator

Key Insights

Reduced headcount by 4 people
6 hours/week saved on managing rates
Instant support with Live Chat

Learn more about the Hermann Hotel Pattaya: www.hermannhotel.com

See what Cloudbeds can do for you

Request a Demo

Situated in the heart of Pattaya’s tourist attractions, Hermann Hotel is footsteps away from the beach and a walking distance from the famous Walking Street. The 265-room hotel was renovated by the new proprietors in 2019, complete with a gorgeous pool, event space, and restaurant/bar.

When the pandemic hit in 2020, international travel came to a grinding halt. With a young new team, Valentina Patanotai and her team modernized operations and took on challenges in preparation for the return of tourism.

Before Cloudbeds: Outdated, complicated technology

As Valentina evaluated the operations of different departments, she quickly realized that a technology implementation was needed. Valentina’s friend introduced her to Cloudbeds, and she was quickly impressed by the cloud technology that allowed users to log in to the system from anywhere.

The hotel was previously running on a technology named Comanche. Valentina “felt like I was coding when working with this system. It was just so outdated.” Beyond the complexity, she manually updated rates across ten different OTAs daily.

Payments were also an issue. The front desk had to take a cash deposit, and if the guests lost the deposit slip, they wouldn’t get their money back. The hotel management had difficulties tracking cash flow and encountered several misconducts by some front desk staff.

Easy to train on

When the Hermann Hotel reopened its doors after lockdown, it needed to hire new staff. With the help of Cloudbeds University and Cloudbeds’ easy-to-use interface, the team quickly learned the system. The hotel currently employs five front office staff and three housekeeping staff. The hotel is open at 30% capacity and plans to hire more staff, so training is critical to its operational efficiency.

Cloudbeds Customers
“Training is very straightforward. I was relieved that our staff could learn the system quickly and are very happy with the new system.”

The switch to Cloudbeds cuts costs

With Cloudbeds’ fully integrated channel manager, Valentina can reduce her time on updating rate and rate plans across OTAs. She estimates that this has decreased from one hour to 10 minutes per day, saving close to six hours per week.

The Cloudbeds platform has allowed her to operate with a leaner staff. Previously, they had to hire and pay five accountants to handle reporting. She has cut costs and now works with just one accountant due to Cloudbeds’ robust reporting.

Superior support with Live Chat and Personalize Attention

From her experience with the sales process to the day-to-day support, Valentina gives very high marks to everyone at Cloudbeds. She notes that “it feels like Cloudbeds cares about me. The support has felt very personalized.”

The staff at Hermann Hotel can get quick responses when needed.

Cloudbeds Customers
“Live chat has been excellent! I no longer have to wait on emails when I have a question,” says Valentina.

Optimistic about travel bouncing back

Valentina and her staff have dedicated the past six months to optimizing the hotel’s operations. They will continue to open up rooms and hire additional staff to support increased demand. They plan to focus on their marketing efforts, drive more direct bookings, and become less reliant on OTAs. “Tourism is starting to pick up slowly. I’m happy. I’m an optimist,” says Valentina with a smile.

Hermann Hotel Pattaya pool

Key Insights

Cloudbeds Customer Testimonials
Reduced headcount by 4 people
Cloudbeds Customer Testimonials
6 hours/week saved on managing rates
Cloudbeds Customer Testimonials
Instant support with Live Chat

Learn more about the Hermann Hotel Pattaya: www.hermannhotel.com

See what Cloudbeds can do for you

Request a Demo
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