{"id":50049,"date":"2025-09-04T09:43:38","date_gmt":"2025-09-04T16:43:38","guid":{"rendered":"https:\/\/cbdev2.cloudbeds.com\/?page_id=50049"},"modified":"2026-07-14T16:23:33","modified_gmt":"2026-07-14T23:23:33","slug":"software-interaccion-huespedes","status":"publish","type":"page","link":"https:\/\/www.cloudbeds.com\/es\/software-interaccion-huespedes\/","title":{"rendered":"Software de experiencia del hu\u00e9sped"},"content":{"rendered":"\n<section class=\"py-12 pb-16 product-header-pattern relative bg-cover bg-no-repeat bg-right wp-block-cloudbeds-product-header\">\n\n\n            <div class=\"container px-4 md:px-[2.2rem]\">\n            <div class=\"p-2 flex items-center text-base\">\n                <span class=\"inline-block bg-support-purple-05 text-neutral-white text-sm font-medium px-2 py-2 rounded mr-1\"><\/span>\n                <h1 class=\"text-base\">Software de experiencia del hu\u00e9sped<\/h1>\n            <\/div>\n        <\/div>\n    \n    <div class=\"container flex flex-col md:flex-row gap-8 justify-between mt-4 px-4 md:px-[2.2rem]\">\n\n        <!-- Left Column -->\n        <div class=\"grid xl:max-w-[561px] cloudbeds-product-header-content-box\">\n\n            \n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7cdfdd2f wp-block-group-is-layout-constrained\">\n<h2 id=\"h-convierte-la-experiencia-del-huesped-en-tu-motor-de-crecimiento\" class=\"wp-block-heading has-host-grotesk-font-family has-5-x-large-font-size\" style=\"margin-bottom:var(--wp--preset--spacing--60);font-style:normal;font-weight:300;line-height:1.25\">Convierte la experiencia del hu\u00e9sped en <strong>tu motor de crecimiento.<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-bottom:var(--wp--preset--spacing--50);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.536), 20px);\">Desde el primer clic hasta el \u00faltimo adi\u00f3s, Cloudbeds Guest Experience te da el poder de ofrecer hospitalidad de alto nivel a cualquier escala. Automatiza el trabajo tedioso. Personaliza cada momento. Y pon tu marca\u2014no solo tus camas\u2014en el centro de cada estancia.<\/p>\n\n\n\n<div class=\"flex w-full justify-start\">\n      <div\n      data-href=\"#\"\n      class=\"cloudbeds-custom-button btn-rich-brown text-neutral-white px-4 py-2 rounded-md hover:bg-primary-blue-05 hover:text-neutral-coffee-05 inline-flex items-center gap-2 no-underline transition duration-300 ease-in-out cursor-pointer modal-trigger\"\n      value=\"open-form\">\n            <span>Reserva tu demo<\/span>\n      <svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" fill=\"currentColor\" viewBox=\"0 0 256 256\"><path d=\"M200,64V168a8,8,0,0,1-16,0V83.31L69.66,197.66a8,8,0,0,1-11.32-11.32L172.69,72H88a8,8,0,0,1,0-16H192A8,8,0,0,1,200,64Z\"\/><\/svg>    <\/div>\n  <\/div><\/div>\n\n\n        <\/div>\n\n        <!-- Right Column (Fixed-size Image) -->\n        <div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 cloudbeds-product-header-image-box\">\n\n                            <!-- Video -->\n                <div class=\"cloudbeds-embed-container-lazy\" data-unique-id=\"wistia_6a9aca5273e72\" data-video-id=\"y2n56i43wi\">\n\n                    <div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\">\n                        <div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\">\n                                                        <div class=\"wistia_embed wistia_async_y2n56i43wi videoFoam=true \" style=\"height:100%;position:relative;width:100%\">\n                                <div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\">\n                                    <img decoding=\"async\" src=\"https:\/\/embed-ssl.wistia.com\/deliveries\/640863d57a68b3a3cd7cf25814b29b25.png\" style=\"height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" \/>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                    <\/div>\n\n    <\/div>\n<\/section>\n\n\n<section class=\"bg-gradient-to-b from-primary-yellow-05 to-neutral-white text-neutral-coffee-05 font-host py-[5rem] wp-block-cloudbeds-product-statistic\">\n    <div class=\"container px-4 md:px-[2.2rem]\">\n        <!-- Header -->\n        <div class=\"flex justify-between items-start flex-wrap gap-6 mb-14\">\n            <div class=\"max-w-2xl\">\n                <h2 class=\"text-3xl md:text-5xl font-light leading-snug tracking-[-1px]\">\n                    <strong>Una experiencia del hu\u00e9sped impecable, dirigida por ti<\/strong>                <\/h2>\n            <\/div>\n            <!-- Review Badge -->\n            <div class=\"w-full max-w-[358px]\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/Badge-rating-HTR.svg\" alt=\"\" class=\"w-full\" \/>\n                            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- InnerBlocks here ... -->\n    \n    <div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper\">\n        <div class=\"flex flex-wrap flex-row gap-2 text-sm font-medium border-b border-neutral-coffee-05 mb-8 cloudbeds-tab-header\"><\/div>\n\n        <div class=\"flex sm:hidden flex-row items-center mb-6\">\n            <!-- Previous button -->\n            <button class=\"flex flex-row gap-2 items-center text-sm\" id=\"cloudbeds-tabs-wrapper-previous\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" fill=\"none\">\n                    <path d=\"M12 7.25572L12 5.88987L2.63415 5.88987L6.82927 1.69475L5.85366 0.719136L5.24537e-07 6.57279L5.85366 12.4265L6.82927 11.4508L2.63415 7.25572L12 7.25572Z\" fill=\"#261C0A\" \/>\n                <\/svg>\n                <span>Previous<\/span>\n            <\/button>\n\n            <!-- Next button -->\n            <button class=\"flex flex-row gap-2 items-center text-sm ml-auto\" id=\"cloudbeds-tabs-wrapper-next\">\n                <span>Next<\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" fill=\"none\">\n                    <path d=\"M4.53577e-07 5.88991L0 7.25576H9.36585L5.17073 11.4509L6.14634 12.4265L12 6.57284L6.14634 0.719177L5.17073 1.69479L9.36585 5.88991H4.53577e-07Z\" fill=\"#261C0A\" \/>\n                <\/svg>\n            <\/button>\n        <\/div>\n\n        <div class=\"cloudbeds-tab-content\">\n            \n\n<div class=\"wp-block-cloudbeds-tabs-item flex flex-col md:flex-row gap-8 justify-between mt-4 align\" data-tab-label=\"Pre-llegada\">\n    <div class=\"xl:max-w-[561px]\">\n                    <h3 class=\"text-[32px] mb-4 font-light md:leading-[40px]\">Crea expectaci\u00f3n e ingresos antes de que tus hu\u00e9spedes hagan las maletas.<\/h3>\n                <p class=\"text-2xl font-light\">Interact\u00faa con los hu\u00e9spedes mediante mensajes automatizados, registro y check-in digital, y ofertas personalizadas para asegurar una llegada fluida.<\/p>\n    <\/div>\n    <div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3\">\n                    <div class=\"w-full aspect-[796\/418]  flex items-center justify-center text-center text-neutral-chalk-01 text-sm rounded-t-[4px]\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/img-product-gx-pre-arrival.webp\" alt=\"\" class=\"w-full h-auto\" \/>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-tabs-item flex flex-col md:flex-row gap-8 justify-between mt-4 align\" data-tab-label=\"Durante la estancia\">\n    <div class=\"xl:max-w-[561px]\">\n                    <h3 class=\"text-[32px] mb-4 font-light md:leading-[40px]\">Mant\u00e9n a tu equipo sincronizado desde el momento del check-in.<\/h3>\n                <p class=\"text-2xl font-light\">Usa la bandeja de entrada unificada y los flujos de trabajo de equipo para gestionar las solicitudes de los hu\u00e9spedes y resolver problemas si a\u00fan est\u00e1n en la propiedad.<\/p>\n    <\/div>\n    <div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3\">\n                    <div class=\"w-full aspect-[796\/418]  flex items-center justify-center text-center text-neutral-chalk-01 text-sm rounded-t-[4px]\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/img-product-gx-in-stay.webp\" alt=\"\" class=\"w-full h-auto\" \/>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-tabs-item flex flex-col md:flex-row gap-8 justify-between mt-4 align\" data-tab-label=\"Post-estancia\">\n    <div class=\"xl:max-w-[561px]\">\n                    <h3 class=\"text-[32px] mb-4 font-light md:leading-[40px]\"><strong>Haz del check-out el comienzo de tu pr\u00f3xima reserva.<\/strong><\/h3>\n                <p class=\"text-2xl font-light\">Impulsa la repetici\u00f3n de estancias y mejora tus puntuaciones de rese\u00f1as siguiendo los comentarios y el sentimiento de los hu\u00e9spedes en tiempo real. Los hoteles que aumentan las puntuaciones de rese\u00f1as en 1 punto pueden incrementar los precios un 11% (fuente: Cornell University).<\/p>\n    <\/div>\n    <div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3\">\n                    <div class=\"w-full aspect-[796\/418]  flex items-center justify-center text-center text-neutral-chalk-01 text-sm rounded-t-[4px]\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/img-product-gx-in-stay-1.webp\" alt=\"\" class=\"w-full h-auto\" \/>\n                            <\/div>\n            <\/div>\n<\/div>\n\n        <\/div>\n    <\/div>\n    \n\n\n<div class=\"wp-block-cloudbeds-wrapper-sidebar-title\"><div class=\"container grid grid-cols-1 lg:grid-cols-12 gap-5 md:gap-8 font-host text-neutral-coffee-05 px-4 md:px-[2.2rem] text-base mt-10\"><div class=\"lg:col-span-3 flex flex-col justify-between h-full\"><h2 class=\"text-[2rem] font-light mb-6\">Los hoteles que usan Guest Experience obtienen<\/h2><\/div><div class=\"lg:col-span-9 space-y-6\">\n<div class=\"wp-block-cloudbeds-counter-wrapper\"><div class=\"flex flex-wrap justify-center gap-2 font-host\">\n<div class=\"wp-block-cloudbeds-counter-item has-fff-878-background-color has-background flex flex-col justify-between flex-1 w-full min-w-[200px] bg-primary-blue-03 rounded-md p-4 text-neutral-coffee-05\" style=\"background-color:#FFF878\"><p class=\"text-5xl font-light mb-4 cloudbeds-count-up-container\"><span>+<\/span><span class=\" cloudbeds-count-up\" data-value=\"40\">40<\/span><span>%<\/span><\/p><p class=\"text-sm\">m\u00e1s reservas directas de media<\/p><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-counter-item has-fff-878-background-color has-background flex flex-col justify-between flex-1 w-full min-w-[200px] bg-primary-blue-03 rounded-md p-4 text-neutral-coffee-05\" style=\"background-color:#FFF878\"><p class=\"text-5xl font-light mb-4 cloudbeds-count-up-container\"><span>+<\/span><span class=\" cloudbeds-count-up\" data-value=\"22\">22<\/span><span>%<\/span><\/p><p class=\"text-sm\">m\u00e1s ingresos complementarios<\/p><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-counter-item has-primary-yellow-05-background-color has-background flex flex-col justify-between flex-1 w-full min-w-[200px] bg-primary-blue-03 rounded-md p-4 text-neutral-coffee-05\" style=\"background-color:primary-yellow-05\"><p class=\"text-5xl font-light mb-4 cloudbeds-count-up-container\"><span class=\" cloudbeds-count-up\" data-value=\"5\">5<\/span><span>X<\/span><\/p><p class=\"text-sm\">m\u00e1s rese\u00f1as positivas<\/p><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n<\/section>\n\n\n\n\n<section class=\"wp-block-cloudbeds-section-gray bg-neutral-chalk-05 py-10 sm:py-[5rem] pb-3\"><div class=\"container px-4 md:px-[2.2rem] font-host\"><div class=\"flex justify-between items-start gap-6 mb-[66px] flex-col md:flex-row\"><div class=\"max-w-[600px]\"><h2 class=\"text-4xl md:text-5xl font-light tracking-[-1px]\">Chatbot con IA y bandeja de entrada unificada.<\/h2><\/div><div class=\"w-full max-w-[564px]\"><p class=\"text-2xl font-light\">Acaba con el interminable cambio de pesta\u00f1as, los mensajes perdidos y los momentos de \u00abpens\u00e9 que lo hab\u00edas visto\u00bb que conducen a una mala experiencia del hu\u00e9sped.<\/p><\/div><\/div><\/div><div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper cloudbeds-tabs-wrapper-type2\"><div class=\"flex gap-8 justify-between mt-4 flex-col md:flex-row md:flex-row-reverse\"><div class=\"xl:max-w-[561px] w-full mb-6\">\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Respuestas m\u00e1s r\u00e1pidas.<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">Responde m\u00e1s r\u00e1pido a las preguntas y consultas de los hu\u00e9spedes y convi\u00e9rtelas en reservas.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Tu chatbot con IA, en todas partes<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">A\u00f1ade tu chatbot con IA a tu sitio web o util\u00edzalo a trav\u00e9s de WhatsApp o SMS.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Una bandeja de entrada para todos los mensajes<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">Centraliza el correo electr\u00f3nico, los SMS, WhatsApp, las redes sociales y los chats de las OTA, incluyendo Booking.com, Expedia, Airbnb, VRBO, Agoda y Ctrip.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Ve todas las conversaciones en un solo hilo<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">Accede al chat de hu\u00e9spedes, al chat en vivo y al chat del equipo sin salir de tu PMS.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Traducci\u00f3n autom\u00e1tica<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"has-host-grotesk-font-family wp-block-paragraph\">Haz que todos los hu\u00e9spedes se sientan como en casa traduciendo autom\u00e1ticamente los mensajes a cualquier idioma.<\/p>\n<\/div><\/div>\n<\/div><div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 pt-0\"><div class=\"cloudbeds-embed-container-lazy w-full \" data-video-id=\"24nvp1qt96\" data-unique-id=\"wistia_FqUKAijSFs\"><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%\"><div class=\"wistia_embed wistia_async_24nvp1qt96 videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/24nvp1qt96\/swatch\" style=\"height:100%;object-fit:contain;width:100%\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\"\/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cloudbeds-section-gray bg-neutral-chalk-05 py-10 sm:py-[5rem] pb-3\"><div class=\"container px-4 md:px-[2.2rem] font-host\"><div class=\"flex justify-between items-start gap-6 mb-[66px] flex-col md:flex-row\"><div class=\"max-w-[600px]\"><h2 class=\"text-4xl md:text-5xl font-light tracking-[-1px]\">Portal del hu\u00e9sped<br><\/h2><\/div><div class=\"w-full max-w-[564px]\"><p class=\"text-2xl font-light\">Ofrece a tus hu\u00e9spedes un f\u00e1cil acceso a los detalles de su reserva y a la informaci\u00f3n clave sobre tu propiedad, todo ello a trav\u00e9s de un sencillo enlace.<\/p><\/div><\/div><\/div><div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper cloudbeds-tabs-wrapper-type2\"><div class=\"flex gap-8 justify-between mt-4 flex-col md:flex-row \"><div class=\"xl:max-w-[561px] w-full mb-6\">\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Gu\u00eda online para hu\u00e9spedes<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">Muestra los detalles de la reserva, la informaci\u00f3n de la propiedad y las pol\u00edticas en una c\u00f3moda gu\u00eda online.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Detalles de los hu\u00e9spedes<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">A\u00f1ade fotos, servicios, llaves digitales y c\u00f3digos de acceso.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Cancelaci\u00f3n f\u00e1cil<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">Permita a los hu\u00e9spedes cancelar su reserva directa desde el portal.<\/p>\n<\/div><\/div>\n<\/div><div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 pt-0\"><div class=\"w-full aspect-[796\/418]  flex items-center justify-center text-center text-neutral-chalk-01 text-sm overflow-hidden rounded-t-[4px]\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/09\/img-product-gx-personalize.webp\" alt=\"\" class=\"w-full h-full object-cover\"\/><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cloudbeds-section-gray bg-neutral-chalk-05 py-10 sm:py-[5rem] pb-3\"><div class=\"container px-4 md:px-[2.2rem] font-host\"><div class=\"flex justify-between items-start gap-6 mb-[66px] flex-col md:flex-row\"><div class=\"max-w-[600px]\"><h2 class=\"text-4xl md:text-5xl font-light tracking-[-1px]\">Registro de entrada y salida digital.<\/h2><\/div><div class=\"w-full max-w-[564px]\"><p class=\"text-2xl font-light\">Ofrece una experiencia fluida y sin contacto que ahorra tiempo, reduce las fricciones y marca la pauta para una hospitalidad sin esfuerzo.<\/p><\/div><\/div><\/div><div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper cloudbeds-tabs-wrapper-type2\"><div class=\"flex gap-8 justify-between mt-4 flex-col md:flex-row md:flex-row-reverse\"><div class=\"xl:max-w-[561px] w-full mb-6\">\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Recoge firmas, documentos y pagos.<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">Permite a los hu\u00e9spedes registrarse antes incluso de poner un pie en tu establecimiento: los documentos, las firmas y los pagos se sincronizan directamente con tu PMS de Cloudbeds.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Llaves digitales y c\u00f3digos de acceso.<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">Con\u00e9ctate con las cerraduras de las puertas para proporcionar c\u00f3digos de acceso o llaves digitales.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Check-out autom\u00e1tico y automatizaci\u00f3n posterior a la estancia.<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">Activa el auto check-out el d\u00eda de salida presentando a los hu\u00e9spedes su factura y permiti\u00e9ndoles pagar los saldos pendientes en l\u00ednea.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Pagos digitales y sincronizaci\u00f3n de facturas.<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">Los hu\u00e9spedes pueden cargar f\u00e1cilmente los art\u00edculos a su factura, sincroniz\u00e1ndola directamente con el PMS de Cloudbeds o integr\u00e1ndola con Stripe y otros pagos digitales.<\/p>\n<\/div><\/div>\n<\/div><div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 pt-0\"><div class=\"w-full aspect-[796\/418]  flex items-center justify-center text-center text-neutral-chalk-01 text-sm overflow-hidden rounded-t-[4px]\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/img-product-gx-issues.webp\" alt=\"\" class=\"w-full h-full object-cover\"\/><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cloudbeds-section-gray bg-neutral-chalk-05 py-10 sm:py-[5rem] pb-3\"><div class=\"container px-4 md:px-[2.2rem] font-host\"><div class=\"flex justify-between items-start gap-6 mb-[66px] flex-col md:flex-row\"><div class=\"max-w-[600px]\"><h2 class=\"text-4xl md:text-5xl font-light tracking-[-1px]\">Quiosco<\/h2><\/div><div class=\"w-full max-w-[564px]\"><p class=\"text-2xl font-light\">Ayuda a los hu\u00e9spedes a evitar las colas y permite a tu personal ofrecer registros de entrada personalizados y m\u00f3viles transformando el vest\u00edbulo de tu hotel en una estaci\u00f3n de registro de entrada y salida de autoservicio.<\/p><\/div><\/div><\/div><div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper cloudbeds-tabs-wrapper-type2\"><div class=\"flex gap-8 justify-between mt-4 flex-col md:flex-row \"><div class=\"xl:max-w-[561px] w-full mb-6\">\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Tabletas de autoservicio<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">Convierte las tabletas en estaciones de registro de entrada de autoservicio para los hu\u00e9spedes o asistidas por el personal.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Minimiza las colas<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">Reduce las colas en el vest\u00edbulo y agiliza las llegadas.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Captura de datos in situ<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">Captura pagos, documentos de identidad y firmas de forma segura in situ.<\/p>\n<\/div><\/div>\n<\/div><div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 pt-0\"><div class=\"cloudbeds-embed-container-lazy w-full \" data-video-id=\"9rv6ngba67\" data-unique-id=\"wistia_mVM2W4sfbX\"><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%\"><div class=\"wistia_embed wistia_async_9rv6ngba67 videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/9rv6ngba67\/swatch\" style=\"height:100%;object-fit:contain;width:100%\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\"\/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cloudbeds-section-gray bg-neutral-chalk-05 py-10 sm:py-[5rem] pb-3\"><div class=\"container px-4 md:px-[2.2rem] font-host\"><div class=\"flex justify-between items-start gap-6 mb-[66px] flex-col md:flex-row\"><div class=\"max-w-[600px]\"><h2 class=\"text-4xl md:text-5xl font-light tracking-[-1px]\">Tickets y tareas<\/h2><\/div><div class=\"w-full max-w-[564px]\"><p class=\"text-2xl font-light\">Cuando tu equipo est\u00e1 sincronizado, tus hu\u00e9spedes lo notan. Todas las conversaciones, tareas, tickets e inspecciones de tu equipo en un solo lugar para que nada se pase por alto.<\/p><\/div><\/div><\/div><div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper cloudbeds-tabs-wrapper-type2\"><div class=\"flex gap-8 justify-between mt-4 flex-col md:flex-row md:flex-row-reverse\"><div class=\"xl:max-w-[561px] w-full mb-6\">\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Crea tareas a partir de las solicitudes de los hu\u00e9spedes<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">Crea f\u00e1cilmente nuevas tareas y as\u00edgnalas, real\u00faa su seguimiento y compl\u00e9talas en tiempo real.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Tickets de asistencia de la aplicaci\u00f3n m\u00f3vil<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">Realiza un seguimiento y gestiona los tickets desde la comodidad de un dispositivo m\u00f3vil.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Automatiza los flujos de trabajo internos<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">Crea reglas para la asignaci\u00f3n de tickets, las notificaciones y el archivo autom\u00e1tico.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Utiliza el chat del equipo para una colaboraci\u00f3n fluida<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p class=\"wp-block-paragraph\">Crea canales para diferentes equipos o tareas, utiliza notas internas para la comunicaci\u00f3n interna y convierte los mensajes o problemas de los hu\u00e9spedes en tickets.<\/p>\n<\/div><\/div>\n<\/div><div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 pt-0\"><div class=\"w-full aspect-[796\/418]  flex items-center justify-center text-center text-neutral-chalk-01 text-sm overflow-hidden rounded-t-[4px]\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/10\/img-product-gx-tickets.webp\" alt=\"\" class=\"w-full h-full object-cover\"\/><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-group has-neutral-chalk-05-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-group alignwide has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-6c9ea3e1 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,248,120) 0%,rgb(255,252,187) 100%);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group alignwide square-xl-pattern has-global-padding is-layout-constrained wp-container-core-group-is-layout-b41f08eb wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7420e9c3 wp-block-group-is-layout-constrained\" style=\"margin-bottom:1rem\">\n<h4 class=\"wp-block-heading has-text-align-center has-host-grotesk-font-family has-6-x-large-font-size\" id=\"h-la-experiencia-del-huesped-que-quieres-el-control-que-mereces\" style=\"font-style:normal;font-weight:300;letter-spacing:-1px;line-height:1.1\">La experiencia del hu\u00e9sped que quieres, el control que mereces<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-8e4f86a6 wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-x-medium-font-size wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--50)\">Tu visi\u00f3n de la estancia perfecta del hu\u00e9sped no deber\u00eda estar limitada por tu tecnolog\u00eda. Recupera tu libertad para hacerla realidad.<\/p>\n\n\n\n<div class=\"flex w-full justify-center\">\n      <div\n      data-href=\"#\"\n      class=\"cloudbeds-custom-button btn-rich-brown text-neutral-white px-4 py-2 rounded-md hover:bg-primary-blue-05 hover:text-neutral-coffee-05 inline-flex items-center gap-2 no-underline transition duration-300 ease-in-out cursor-pointer modal-trigger\"\n      value=\"open-form\">\n            <span>Reservar una demo<\/span>\n      <svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" fill=\"currentColor\" viewBox=\"0 0 256 256\"><path d=\"M200,64V168a8,8,0,0,1-16,0V83.31L69.66,197.66a8,8,0,0,1-11.32-11.32L172.69,72H88a8,8,0,0,1,0-16H192A8,8,0,0,1,200,64Z\"\/><\/svg>    <\/div>\n  <\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<section style=\"background-color: #f2f2e9\" class=\"cloudbeds-multiple-slider-section py-[4.5rem] pb-20 wp-block-cloudbeds-multiple-slider-section has-background has-f-2-f-2-e-9-background-color\">\n    <div class=\"container mx-auto relative px-4 md:px-[2.2rem]\">\n\n        <!-- Slider header -->\n        <div class=\"flex flex-col sm:flex-row justify-center sm:justify-between\">\n\n            <!-- Title -->\n            <div class=\"font-host text-3xl font-light w-full max-w-72 mb-4\">\n                <div class=\"font-host text-3xl font-light\">Historias reales.<br>Resultados reales.<\/div>\n            <\/div>\n\n            <!-- Slider controls -->\n            <div class=\"flex justify-end w-full max-w-40 cloudbeds-slider-nav-wrapper self-end\">\n                <div class=\"w-full flex justify-between max-w-36\">\n                    <button class=\"bg-neutral-white rounded-md flex items-center justify-center p-4 cloudbeds-slider-nav-prev\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                            <path d=\"M24 13.6161L24 10.8843L5.26829 10.8843L13.6585 2.49411L11.7073 0.542886L1.04907e-06 12.2502L11.7073 23.9575L13.6585 22.0063L5.26829 13.6161L24 13.6161Z\" fill=\"#261C0A\" \/>\n                        <\/svg>\n                    <\/button>\n                    <button class=\"bg-neutral-white rounded-md flex items-center justify-center p-4 cloudbeds-slider-nav-next\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                            <path d=\"M-9.23607e-07 10.8839L-2.31436e-06 13.6157L18.7317 13.6157L10.3415 22.0059L12.2927 23.9571L24 12.2498L12.2927 0.542483L10.3415 2.4937L18.7317 10.8839L-9.23607e-07 10.8839Z\" fill=\"#261C0A\" \/>\n                        <\/svg>\n                    <\/button>\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n        <!-- Slider content -->\n        <!-- NOTE: block (not flex) so slick can measure the full wrapper width at\n             init; a flex wrapper collapses the .slick-list to content width and\n             slick caches ~1px slide widths. Inter-card gutter is handled in CSS. -->\n        <div class=\"pt-4 cloudbeds-slider-multiple-items\">\n            \n<div style=\"background-color: white\" class=\"flex flex-col justify-between bg-neutral-chalk-05 rounded-md shadow p-6 pb-12 min-h-[440px] cloudbeds-slider-multiple-item h-full wp-block-cloudbeds-multiple-slide has-background has-white-background-color\" data-rating=\"5\" data-author-type=\"Person\" data-publisher=\"\" data-is-external=\"false\">\n\n    <div class=\"mb-6\">\n        <div class=\"flex justify-between items-start\">\n            <div class=\"w-20 h-20 aspect-[100\/100] mb-4\">\n                                    <img decoding=\"async\"\n                        src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2023\/07\/kevin-bowen-cloudbeds-testimonial.webp\"\n                        alt=\"\"\n                        class=\"w-full h-full object-cover rounded-[4px] scma-review-image\"\n                    \/>\n                            <\/div>\n\n                    <\/div>\n\n        <div class=\"text-neutral-coffee-05 font-stix text-base mb-6\">\n            <p class=\"mb-0 scma-review-body\">Cloudbeds es una gran ayuda tanto para nuestro personal como para los hu\u00e9spedes en t\u00e9rminos de aumentar y mejorar la comunicaci\u00f3n entre las partes para hacer las cosas m\u00e1s fluidas<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"min-h-[76px]\">\n        <p class=\"font-host font-semibold text-neutral-coffee-05 text-base mb-1 scma-review-author-name\">Kevin Bowen<\/p>\n        <p class=\"font-host text-neutral-coffee-05 text-base mb-0 scma-review-author-title\">Director de operaciones, The Pad, Silverthorne<\/p>\n    <\/div>\n<\/div>\n\n<div style=\"background-color: white\" class=\"flex flex-col justify-between bg-neutral-chalk-05 rounded-md shadow p-6 pb-12 min-h-[440px] cloudbeds-slider-multiple-item h-full wp-block-cloudbeds-multiple-slide has-background has-white-background-color\" data-rating=\"5\" data-author-type=\"Person\" data-publisher=\"\" data-is-external=\"false\">\n\n    <div class=\"mb-6\">\n        <div class=\"flex justify-between items-start\">\n            <div class=\"w-20 h-20 aspect-[100\/100] mb-4\">\n                                    <img decoding=\"async\"\n                        src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2024\/07\/1556131177844.jpeg\"\n                        alt=\"\"\n                        class=\"w-full h-full object-cover rounded-[4px] scma-review-image\"\n                    \/>\n                            <\/div>\n\n                    <\/div>\n\n        <div class=\"text-neutral-coffee-05 font-stix text-base mb-6\">\n            <p class=\"mb-0 scma-review-body\">Cloudbeds ha impactado de manera significativa la experiencia del hu\u00e9sped. La facilidad de acceso de nuestro equipo en la recepci\u00f3n a soporte y la capacidad de solicitar distintos productos desde el tel\u00e9fono m\u00f3vil han hecho que todo sea mucho m\u00e1s f\u00e1cil para nuestros hu\u00e9spedes.<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"min-h-[76px]\">\n        <p class=\"font-host font-semibold text-neutral-coffee-05 text-base mb-1 scma-review-author-name\">Anthony Gutierrez<\/p>\n        <p class=\"font-host text-neutral-coffee-05 text-base mb-0 scma-review-author-title\">Director general de The Pearl, Casetta Group<\/p>\n    <\/div>\n<\/div>\n\n<div style=\"background-color: white\" class=\"flex flex-col justify-between bg-neutral-chalk-05 rounded-md shadow p-6 pb-12 min-h-[440px] cloudbeds-slider-multiple-item h-full wp-block-cloudbeds-multiple-slide has-background has-white-background-color\" data-rating=\"5\" data-author-type=\"Person\" data-publisher=\"\" data-is-external=\"false\">\n\n    <div class=\"mb-6\">\n        <div class=\"flex justify-between items-start\">\n            <div class=\"w-20 h-20 aspect-[100\/100] mb-4\">\n                                    <img decoding=\"async\"\n                        src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2023\/07\/bernardo-thierstein.webp\"\n                        alt=\"\"\n                        class=\"w-full h-full object-cover rounded-[4px] scma-review-image\"\n                    \/>\n                            <\/div>\n\n                    <\/div>\n\n        <div class=\"text-neutral-coffee-05 font-stix text-base mb-6\">\n            <p class=\"mb-0 scma-review-body\">Cloudbeds es muy sencillo y realmente me ayud\u00f3 a entender algunos de los conceptos m\u00e1s dif\u00edciles, a desarrollar estrategias y a formar mejor a los miembros del personal para que ofrezcan experiencias memorables a los hu\u00e9spedes.<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"min-h-[76px]\">\n        <p class=\"font-host font-semibold text-neutral-coffee-05 text-base mb-1 scma-review-author-name\">Bernardo Thierstein<\/p>\n        <p class=\"font-host text-neutral-coffee-05 text-base mb-0 scma-review-author-title\">Director general de The ZERO Box Lodge Porto<\/p>\n    <\/div>\n<\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-cloudbeds-ebook-showcase-section py-7 bg-primary-blue-03 pb-[48px]\"><div class=\"container flex flex-col md:flex-row gap-8 justify-between mt-4 px-4 md:px-[2.2rem]\"><div class=\"grid w-full xl:max-w-[561px]\"><div><div class=\"bg-neutral-white rounded rounded-md p-2 inline-block\"><span class=\"inline-block bg-primary-blue-05 text-neutral-white text-base font-light px-2 py-2 rounded mr-2\"><\/span><span>ebook<\/span><\/div><h2 class=\"text-5xl md:text-6xl xl:text-7xl text-neutral-coffee-05 md:leading-[1.2] mt-6 mb-12 font-light font-host\">Vamos a dedicar tiempo para hablar de tu ambici\u00f3n Elige un momento<\/h2><\/div><div class=\"flex align-end flex-col justify-end\">\n<div class=\"flex w-full justify-start\">\n  \n    <a\n      href=\"https:\/\/www.cloudbeds.com\/es\/ebooks\/upselling\/\"\n      class=\"cloudbeds-custom-button border border-natural-coffee-05 text-natural-coffee-05 bg-transparent text-neutral-coffee-05 px-4 py-2 rounded-md hover:bg-primary-blue-05 hover:text-neutral-coffee-05 inline-flex items-center gap-2 no-underline transition duration-300 ease-in-out hover:no-underline active:no-underline focus:no-underline\"\n      target=\"_self\"\n      rel=\"\"\n      >\n            <span>Descargar ahora<\/span>\n      <svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" fill=\"currentColor\" viewBox=\"0 0 256 256\"><path d=\"M224,144v64a8,8,0,0,1-8,8H40a8,8,0,0,1-8-8V144a8,8,0,0,1,16,0v56H208V144a8,8,0,0,1,16,0Zm-101.66,5.66a8,8,0,0,0,11.32,0l40-40a8,8,0,0,0-11.32-11.32L136,124.69V32a8,8,0,0,0-16,0v92.69L93.66,98.34a8,8,0,0,0-11.32,11.32Z\"><\/path><\/svg>    <\/a>\n  <\/div>\n\n\n<p class=\"has-x-medium-font-size wp-block-paragraph\" style=\"margin-top:0.8em\">Aprende las estrategias para convertir cada punto de contacto del hu\u00e9sped en una oportunidad para elevar su viaje\u2014y hacer crecer tu cuenta de resultados.<\/p>\n<\/div><\/div><div class=\"w-full xl:max-w-[450px] flex md:block justify-center md:justify-end\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/09\/ebook_cover_upsell@2x.webp\" alt=\"\" class=\"w-full h-auto rounded-md max-w-[450px] shadow-[0_16px_32px_0_rgba(0,0,0,0.24)]\"\/><\/div><\/div><\/section>\n\n\n\n\n\r\n<section class=\" py-10 sm:py-20\">\r\n    <div class=\"container grid grid-cols-1 lg:grid-cols-12 gap-5 md:gap-8 font-host text-neutral-coffee-05 px-4 md:px-[2.2rem] text-base\">\r\n\r\n        <!-- Column 1: Title -->\r\n        <div class=\"lg:col-span-3 flex flex-col justify-between h-full\">\r\n\r\n            <h2 class=\"text-4xl sm:text-5xl font-light mb-6 sm:mb-14 text-neutral-coffee-05\">Preguntas frecuentes<\/h2>\r\n        <\/div>\r\n\r\n        <!-- Column 2: Main Content -->\r\n        <div\r\n            class=\"lg:col-span-9 flex flex-col faq-section-content text-neutral-coffee-05\">\r\n\r\n            \n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">\u00bfQu\u00e9 es la experiencia del hu\u00e9sped?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p class=\"wp-block-paragraph\">La experiencia del hu\u00e9sped de hotel, tambi\u00e9n llamada GX, es la impresi\u00f3n general que un hu\u00e9sped tiene de tu propiedad. Aunque la mayor parte de la experiencia del cliente en la industria hotelera se basa en interacciones en la propiedad, como con el personal de recepci\u00f3n o el conserje, los hoteleros deben ser conscientes de que tambi\u00e9n incluye experiencias de pre-llegada y post-estancia. La experiencia del hu\u00e9sped puede incluir incluso la fase de descubrimiento del viaje del hu\u00e9sped, ya que los hu\u00e9spedes potenciales pueden formarse una impresi\u00f3n de tu propiedad a partir de su experiencia digital usando tu web del hotel e incluso tus precios.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">\u00bfQu\u00e9 es la experiencia del hu\u00e9sped inteligente?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p class=\"wp-block-paragraph\">En la industria de la hospitalidad, una experiencia del hu\u00e9sped inteligente viene de una combinaci\u00f3n de anticipar las necesidades de tus hu\u00e9spedes y usar tecnolog\u00eda para proporcionar una experiencia f\u00e1cil y fluida, como el check-in sin contacto. Aunque las experiencias personalizadas y el servicio y la gesti\u00f3n hotelera adecuada y el personal siempre jugar\u00e1n un papel en la experiencia tradicional del hu\u00e9sped, la experiencia del hu\u00e9sped inteligente utiliza tecnolog\u00eda como software de gesti\u00f3n de experiencia del cliente y otras apps y herramientas de gesti\u00f3n para unificar tu equipo, ayudarte a predecir las necesidades de tus hu\u00e9spedes, y elevar tu experiencia del hu\u00e9sped m\u00e1s all\u00e1 de las expectativas.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">\u00bfQu\u00e9 es la gesti\u00f3n de experiencia del hu\u00e9sped?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p class=\"wp-block-paragraph\">La gesti\u00f3n de experiencia del hu\u00e9sped implica organizar las operaciones de tu hotel para atender las necesidades de los hu\u00e9spedes, abordar sus solicitudes, y superar sus expectativas en cada punto de contacto posible. La gesti\u00f3n adecuada de experiencia del hu\u00e9sped significa anticipar necesidades de hu\u00e9spedes, cumplir solicitudes, personalizar el servicio, y abordar y enmendar quejas. Tambi\u00e9n implica usar herramientas de gesti\u00f3n para hacer seguimiento de datos del cliente, m\u00e9tricas de engagement del cliente, y satisfacci\u00f3n como forma de aumentar la retenci\u00f3n de hu\u00e9spedes y construir relaciones duraderas con clientes.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">\u00bfCu\u00e1l es la diferencia entre software de experiencia del hu\u00e9sped y software de gesti\u00f3n de hu\u00e9spedes?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p class=\"wp-block-paragraph\">El software de experiencia del hu\u00e9sped y el software de gesti\u00f3n de hu\u00e9spedes comparten caracter\u00edsticas similares e intuitivas. Un sistema de gesti\u00f3n de propiedades (PMS) a menudo tiene funcionalidad integrada para ayudar con la gesti\u00f3n de hu\u00e9spedes, como manejar datos de hu\u00e9spedes, mientras que el software de experiencia del hu\u00e9sped puede ayudar a modernizar y facilitar procesos proporcionando servicios digitales como pre-check-in, check-in sin contacto, llaves digitales, y comunicaci\u00f3n mejorada con hu\u00e9spedes. Un proveedor de plataforma de experiencia del hu\u00e9sped deber\u00eda tener caracter\u00edsticas para gestionar tanto la experiencia del hu\u00e9sped como la gesti\u00f3n de datos de hu\u00e9spedes que es esencial para las operaciones hoteleras. Para distinguir los dos:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">las caracter\u00edsticas del software de gesti\u00f3n de experiencia del hu\u00e9sped incluyen:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>herramientas de comunicaci\u00f3n mejorada con hu\u00e9spedes, como una bandeja de entrada unificada para responder a mensajes de hu\u00e9spedes en su modo de comunicaci\u00f3n e idioma preferidos, y Live Chat o chatbot<\/li>\n\n\n\n<li>mensajer\u00eda y notificaciones automatizadas para solicitar comentarios y rese\u00f1as de hu\u00e9spedes<\/li>\n\n\n\n<li>comunicaci\u00f3n simplificada para tu personal<\/li>\n\n\n\n<li>datos y an\u00e1lisis para hacer seguimiento de tu rendimiento<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">y las caracter\u00edsticas del software de gesti\u00f3n de hu\u00e9spedes incluyen:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">an\u00e1lisis y reportes sobre la demograf\u00eda de tus hu\u00e9spedes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">creaci\u00f3n y almacenamiento de perfiles de hu\u00e9spedes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">gesti\u00f3n de reservas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">informaci\u00f3n sobre llegada, salida y estado de habitaciones de hu\u00e9spedes<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">\u00bfQu\u00e9 hace un sistema de gesti\u00f3n de hu\u00e9spedes?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p class=\"wp-block-paragraph\">Un sistema de gesti\u00f3n de hu\u00e9spedes te ayuda a gestionar todos los datos de tus hu\u00e9spedes y procesos para check-in y check-out. Tambi\u00e9n puede ayudarte a recopilar datos sobre tus hu\u00e9spedes y sus preferencias para que puedas tomar decisiones m\u00e1s informadas sobre c\u00f3mo mejorar tu experiencia del hu\u00e9sped.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div><\/div>\n\n\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\r\n\n\n<script type=\"text\/javascript\">\r\n    jQuery(document).ready(function($) {\r\n                $('input.last-lead-source').val('Cloudbeds - Guest experience Demo Form');\r\n                $('input.sfcid-form').val('7013b000001ZnPWAA0');\r\n                $('input.product-name').val('Guest Experience');\r\n            });\r\n<\/script>\n\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"SoftwareApplication\",\n  \"@id\": \"https:\/\/www.cloudbeds.com\/hospitality-platform\/\",\n  \"name\": \"Cloudbeds Software de Interacci\u00f3n con los Hu\u00e9spedes\",\n  \"description\": \"Plataforma unificada de interacci\u00f3n que incluye mensajer\u00eda automatizada, check-in digital y una bandeja de entrada centralizada para optimizar la comunicaci\u00f3n con los hu\u00e9spedes durante todo su viaje.\",\n  \"applicationCategory\": \"BusinessApplication\",\n  \"operatingSystem\": \"Web-based\",\n  \"url\": \"https:\/\/www.cloudbeds.com\/es\/software-interaccion-huespedes\/\",\n  \"image\": \"https:\/\/cloudbeds.com\/wp-content\/uploads\/2025\/08\/logo-footer.svg\"\n}\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>La experiencia del hu\u00e9sped que quieres, el control que mereces Tu visi\u00f3n de la estancia perfecta del hu\u00e9sped no deber\u00eda estar limitada por tu tecnolog\u00eda. Recupera tu libertad para hacerla realidad.<\/p>\n","protected":false},"author":87,"featured_media":53303,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-width-page","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"wf_page_folders":[],"class_list":["post-50049","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Software de experiencia del hu\u00e9sped para hoteles N.\u00b01<\/title>\n<meta name=\"description\" content=\"Ofrece un servicio de 5 estrellas el software de experiencia del hu\u00e9sped mejor valorado. 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