{"id":55103,"date":"2025-11-04T16:09:55","date_gmt":"2025-11-05T00:09:55","guid":{"rendered":"https:\/\/cbdev2.cloudbeds.com\/?page_id=55103"},"modified":"2026-04-22T03:00:34","modified_gmt":"2026-04-22T10:00:34","slug":"ux-pms-hotel","status":"publish","type":"page","link":"https:\/\/www.cloudbeds.com\/es\/ux-pms-hotel\/","title":{"rendered":"El impacto del dise\u00f1o del PMS en hoteles"},"content":{"rendered":"\n

<\/p>\n\n\n\n

\"PMS<\/figure>\n\n\n\n
\n

La industria hotelera est\u00e1 en un cruce.<\/h2>\n\n\n\n

Los hoteles tienen dificultades para encontrar y retener personal cualificado, lo que aumenta los salarios, afecta la experiencia del hu\u00e9sped y reduce la rentabilidad.<\/p>\n\n\n\n

A d\u00eda de hoy:<\/h3>\n<\/div>\n\n\n\n
\n
\n

76%<\/h2>\n\n\n\n

de los hoteles reportan escasez de personal (AHLA)<\/p>\n<\/div>\n\n\n\n

\n

40%<\/h2>\n\n\n\n

tasa promedio de rotaci\u00f3n en hoteler\u00eda (Cloudbeds)<\/p>\n<\/div>\n\n\n\n

\n

20%<\/h2>\n\n\n\n

aumento de salarios del 2019 a 2024 (AHLA)<\/p>\n<\/div>\n\n\n\n

\n

5<\/h2>\n\n\n\n

semanas para cubrir puestos vacantes (Skift)<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n

Para enfrentar estos desaf\u00edos, los hoteles deben recurrir a la tecnolog\u00eda y automatizaci\u00f3n. Sin embargo, los sistemas complicados y mal dise\u00f1ados requieren largos per\u00edodos de formaci\u00f3n y adopci\u00f3n, creando barreras para la incorporaci\u00f3n y el desarrollo de habilidades.<\/h2>\n\n\n\n

Aqu\u00ed es donde la inversi\u00f3n en tecnolog\u00eda hotelera que prioriza el dise\u00f1o centrado en el humano se vuelve esencial.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

En Cloudbeds, siempre hemos reconocido que la tecnolog\u00eda centrada en el usuario fomenta una mayor productividad y eficiencia para los hoteles.<\/h2>\n\n\n\n

Pero quer\u00edamos profundizar m\u00e1s.<\/h3>\n\n\n\n

Espec\u00edficamente, quer\u00edamos entender c\u00f3mo se sienten los empleados de hotel sobre el PMS que usan, ya sea el nuestro u otro proveedor. \u00bfQu\u00e9 tan f\u00e1cil es aprenderlo? \u00bfC\u00f3mo impacta su trabajo? \u00bfCu\u00e1les son los beneficios de una experiencia de usuario positiva y qu\u00e9 riesgos presenta una mala?<\/p>\n\n\n\n

Para esto, nos asociamos con profesores de NYU y una firma l\u00edder de investigaci\u00f3n de mercado para realizar una encuesta a 500 empleados de hotel y miramos hacia adentro en nuestra propia metodolog\u00eda UX para ver el impacto en tiempo real del UX del PMS en las operaciones hoteleras y las funciones clave que empoderan a los empleados de primera l\u00ednea y gerentes en el d\u00eda a d\u00eda.<\/p>\n\n\n\n

Para calificar, los participantes deb\u00edan estar empleados actualmente o recientemente por un hotel independiente o grupo hotelero y requerir usar un PMS regularmente en su trabajo (esta encuesta fue PMS-agn\u00f3stica).<\/p>\n\n\n\n

Objetivos del Informe sobre la experiencia del usuario del PMS<\/h3>\n<\/div>\n\n\n\n
\n
\n

1. Evaluar la experiencia de usuario de los empleados entre m\u00faltiples proveedores usando m\u00e9tricas imparciales y objetivas.<\/p>\n<\/div>\n\n\n\n

\n

2. Explorar las relaciones entre la experiencia de usuario del PMS y los resultados operativos, como costos y rotaci\u00f3n.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

3. Contrastar las opiniones y experiencias de los empleados de primera l\u00ednea con las de los gerentes.<\/p>\n<\/div>\n\n\n\n

\n

4. Analizar diferencias en la experiencia de usuario del PMS, m\u00e9todos de formaci\u00f3n y tendencias de empleo entre regiones.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\"UX<\/div>

Profundiza en los resultados del informe<\/h2>

Lorem ipsum tempus leo egestas vitae condimentum dictum ultrices accumsan.<\/p>

\n
\n \n \n Lee el informe<\/span>\n <\/svg> <\/a>\n <\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Un PMS debe empoderar, no agotar. Nuestro informe sobre la experiencia del usuario revela c\u00f3mo se siente realmente el personal hotelero con respecto a sus sistemas y qu\u00e9 significa un mejor dise\u00f1o para las operaciones.<\/p>\n","protected":false},"author":42,"featured_media":56590,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"content-hub-page","meta":{"_acf_changed":true,"footnotes":""},"categories":[10805,10492],"wf_page_folders":[11160],"class_list":["post-55103","page","type-page","status-publish","has-post-thumbnail","hentry","category-guias-informes","category-reservas-distribucion"],"acf":[],"yoast_head":"\nEl impacto del dise\u00f1o del PMS en hoteles [Informe]<\/title>\n<meta name=\"description\" content=\"Por qu\u00e9 la experiencia del usuario del sistema PMS es importante para la formaci\u00f3n, la retenci\u00f3n y la capacitaci\u00f3n del personal.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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