{"id":45860,"date":"2025-01-15T06:05:15","date_gmt":"2025-01-15T14:05:15","guid":{"rendered":"https:\/\/www.cloudbeds.com\/?p=45860"},"modified":"2025-09-11T15:07:38","modified_gmt":"2025-09-11T22:07:38","slug":"estudio-ux-pms","status":"publish","type":"post","link":"https:\/\/www.cloudbeds.com\/es\/articulos\/estudio-ux-pms\/","title":{"rendered":"La tecnolog\u00eda hotelera deficiente afecta la retenci\u00f3n de empleados, seg\u00fan un estudio de Cloudbeds"},"content":{"rendered":"\n<p class=\"has-stix-two-text-font-family has-3-x-large-font-size\" style=\"line-height:1.5\"><strong>San Diego, CA<\/strong> \u2013 Cloudbeds, la principal plataforma de software de gesti\u00f3n hotelera, ha revelado que el 38% de los empleados hoteleros afirma que su experiencia con los sistemas de gesti\u00f3n de propiedades (PMS) influy\u00f3 en su decisi\u00f3n de dejar un trabajo.<\/p>\n\n\n<p><span style=\"font-weight: 400;\">La nueva investigaci\u00f3n de Cloudbeds sobre la experiencia de usuario encontr\u00f3 que, si bien los empleados de hoteles generalmente califican altamente su PMS en t\u00e9rminos de usabilidad y productividad, problemas como la complejidad del sistema, curvas de aprendizaje lentas e integraciones deficientes, crean frustraciones diarias que pueden impactar directamente en la retenci\u00f3n del personal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8216;El informe sobre la experiencia de usuario del PMS&#8217; de Cloudbeds tambi\u00e9n descubri\u00f3 que, a pesar de los avances en tecnolog\u00eda y automatizaci\u00f3n, la capacitaci\u00f3n en el uso del PMS sigue siendo un proceso altamente manual, con m\u00e1s de dos tercios de los empleados recibiendo formaci\u00f3n presencial de un supervisor o compa\u00f1ero de trabajo. Junto con la alta rotaci\u00f3n de personal, esto significa que la capacitaci\u00f3n es un proceso casi continuo, lo que refuerza la necesidad de una tecnolog\u00eda intuitiva que minimice el tiempo de incorporaci\u00f3n.<\/span><\/p>\n<p><b>Adam Harris, Co-fundador y CEO de Cloudbeds, coment\u00f3:<\/b> <i><span style=\"font-weight: 400;\">\u00abCuando se trata de tecnolog\u00eda hotelera, la experiencia de usuario no es solo algo deseable. Es la diferencia entre pasar tiempo con los hu\u00e9spedes o pasar tiempo navegando por el software. La plataforma PMS adecuada debe impulsar la productividad, reducir el tiempo de formaci\u00f3n y aumentar la confianza de los empleados, no crear obst\u00e1culos adicionales.\u00bb<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Los principales resultados de la investigaci\u00f3n incluyen:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>La complejidad ralentiza la confianza.<\/b><span style=\"font-weight: 400;\"> M\u00e1s de la mitad de los gerentes (52.2%) dijeron que el personal requiere al menos cuatro meses \u2013 y hasta tres a\u00f1os \u2013 para usar su PMS con confianza.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>La capacitaci\u00f3n sigue siendo manual.<\/b><span style=\"font-weight: 400;\"> El 73% de los empleados recibi\u00f3 formaci\u00f3n en PMS de un supervisor o compa\u00f1ero de trabajo, manteniendo a los gerentes ocupados en la capacitaci\u00f3n en lugar de centrarse en los hu\u00e9spedes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>La eficiencia impulsa la satisfacci\u00f3n.<\/b><span style=\"font-weight: 400;\"> Los empleados de hoteles citaron demasiados clics, demasiadas tareas manuales y falta de integraci\u00f3n con otra tecnolog\u00eda como sus principales puntos d\u00e9biles del PMS.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>La experiencia con el PMS impacta en la retenci\u00f3n del personal.<\/b><span style=\"font-weight: 400;\"> El 38% de los empleados de hoteles inform\u00f3 que la facilidad de uso del PMS influy\u00f3 en su decisi\u00f3n de dejar un trabajo.<\/span><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><span style=\"font-weight: 400;\">El estudio, realizado en colaboraci\u00f3n con los profesores de NYU Dr. Vanja Bogicevic y Dr. Olena Ciftci, se basa en una encuesta a 500 empleados de hoteles que trabajan con plataformas PMS en hoteles independientes y peque\u00f1as cadenas en EE.UU., Reino Unido, Canad\u00e1, M\u00e9xico y Espa\u00f1a, ofreciendo una perspectiva global sobre los desaf\u00edos e impacto de la tecnolog\u00eda hotelera.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Para conocer en detalle los resultados de la investigaci\u00f3n, descarga el informe completo en<\/span> <a href=\"https:\/\/www.cloudbeds.com\/es\/ux-pms-hotel\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.cloudbeds.com\/es\/hotel-pms-ux\/<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Una mala experiencia de usuario con el PMS reduce la eficiencia. Nuestro informe sobre la experiencia de usuario con el PMS demuestra por qu\u00e9 el dise\u00f1o no es algo superficial, sino fundamental para el rendimiento y la retenci\u00f3n.<\/p>\n","protected":false},"author":16,"featured_media":45867,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"categories":[41],"tags":[],"class_list":["post-45860","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articulos"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>La tecnolog\u00eda hotelera deficiente afecta la retenci\u00f3n de empleados<\/title>\n<meta name=\"description\" content=\"La investigaci\u00f3n de Cloudbeds sobre la experiencia de usuario ofrece una perspectiva global sobre los desaf\u00edos de la tecnolog\u00eda 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