{"id":90545,"date":"2026-05-09T12:43:54","date_gmt":"2026-05-09T19:43:54","guid":{"rendered":"https:\/\/www.cloudbeds.com\/?page_id=90545"},"modified":"2026-05-26T08:50:03","modified_gmt":"2026-05-26T15:50:03","slug":"logiciel-engagement-client","status":"publish","type":"page","link":"https:\/\/www.cloudbeds.com\/fr\/logiciel-engagement-client\/","title":{"rendered":"Logiciel d\u2019engagement client h\u00f4telier"},"content":{"rendered":"\n<section class=\"py-12 pb-16 product-header-pattern relative bg-cover bg-no-repeat bg-right wp-block-cloudbeds-product-header\">\n\n\n            <div class=\"container px-4 md:px-[2.2rem]\">\n            <div class=\"p-2 flex items-center text-base\">\n                <span class=\"inline-block bg-support-purple-05 text-neutral-white text-sm font-medium px-2 py-2 rounded mr-1\"><\/span>\n                <h1 class=\"text-base\">Guest Experience Software<\/h1>\n            <\/div>\n        <\/div>\n    \n    <div class=\"container flex flex-col md:flex-row gap-8 justify-between mt-4 px-4 md:px-[2.2rem]\">\n\n        <!-- Left Column -->\n        <div class=\"grid xl:max-w-[561px] cloudbeds-product-header-content-box\">\n\n            \n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-2fa7e910 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<h2 class=\"wp-block-heading has-host-grotesk-font-family\" id=\"h-turn-guest-experience-into-your-growth-engine\" style=\"margin-bottom:var(--wp--preset--spacing--60);font-size:clamp(31.609px, 1.976rem + ((1vw - 3.2px) * 2.178), 56px);font-style:normal;font-weight:300;line-height:1.25\">Faites de l&rsquo;exp\u00e9rience des clients votre <strong>moteur de croissance.<\/strong><\/h2>\n\n\n\n<p class=\"has-host-grotesk-font-family\" style=\"margin-bottom:var(--wp--preset--spacing--50);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.179), 16px);\">Du premier clic au dernier adieu, Cloudbeds Guest Experience vous donne le pouvoir d&rsquo;offrir une hospitalit\u00e9 de haut niveau \u00e0 n&rsquo;importe quelle \u00e9chelle. Automatisez les t\u00e2ches, personnalisez chaque instant et placez votre marque &#8211; et pas seulement vos lits &#8211; au c\u0153ur de chaque s\u00e9jour. <\/p>\n\n\n\n<div class=\"flex w-full justify-start\">\n      <div\n      data-href=\"#\"\n      class=\"cloudbeds-custom-button btn-rich-brown text-neutral-white px-4 py-2 rounded-md hover:bg-primary-blue-05 hover:text-neutral-coffee-05 inline-flex items-center gap-2 no-underline transition duration-300 ease-in-out cursor-pointer modal-trigger\"\n      value=\"open-form\">\n            <span>Planifiez une d\u00e9monstration<\/span>\n      <svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" fill=\"currentColor\" viewBox=\"0 0 256 256\"><path d=\"M200,64V168a8,8,0,0,1-16,0V83.31L69.66,197.66a8,8,0,0,1-11.32-11.32L172.69,72H88a8,8,0,0,1,0-16H192A8,8,0,0,1,200,64Z\"\/><\/svg>    <\/div>\n  <\/div><\/div>\n\n\n        <\/div>\n\n        <!-- Right Column (Fixed-size Image) -->\n        <div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 cloudbeds-product-header-image-box\">\n\n                            <!-- Video -->\n                <div class=\"cloudbeds-embed-container-lazy\" data-unique-id=\"wistia_6a2fb4488a026\" data-video-id=\"y2n56i43wi\">\n\n                    <div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\">\n                        <div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\">\n                                                        <div class=\"wistia_embed wistia_async_y2n56i43wi videoFoam=true \" style=\"height:100%;position:relative;width:100%\">\n                                <div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\">\n                                    <img decoding=\"async\" src=\"https:\/\/embed-ssl.wistia.com\/deliveries\/640863d57a68b3a3cd7cf25814b29b25.png\" style=\"height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" \/>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                    <\/div>\n\n    <\/div>\n<\/section>\n<section class=\"bg-gradient-to-b from-primary-yellow-05 to-neutral-white text-neutral-coffee-05 font-host py-[5rem] wp-block-cloudbeds-product-statistic\">\n    <div class=\"container px-4 md:px-[2.2rem]\">\n        <!-- Header -->\n        <div class=\"flex justify-between items-start flex-wrap gap-6 mb-14\">\n            <div class=\"max-w-2xl\">\n                <h2 class=\"text-3xl md:text-5xl font-light leading-snug tracking-[-1px]\">\n                    A flawless guest experience, choreographed by you                <\/h2>\n            <\/div>\n            <!-- Review Badge -->\n            <div class=\"w-full max-w-[358px]\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/Badge-rating-HTR.svg\" alt=\"\" class=\"w-full\" \/>\n                            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- InnerBlocks here ... -->\n    \n\n<div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper\">\n\n    <div class=\"flex flex-wrap flex-row gap-2 text-sm font-medium border-b border-neutral-coffee-05 mb-8 cloudbeds-tab-header\"><\/div>\n\n    <div class=\"flex sm:hidden flex-row items-center mb-6\">\n        <!-- Previous button (optional) -->\n        <button class=\"flex flex-row gap-2 items-center text-sm\" id=\"cloudbeds-tabs-wrapper-previous\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" fill=\"none\">\n                <path d=\"M12 7.25572L12 5.88987L2.63415 5.88987L6.82927 1.69475L5.85366 0.719136L5.24537e-07 6.57279L5.85366 12.4265L6.82927 11.4508L2.63415 7.25572L12 7.25572Z\" fill=\"#261C0A\" \/>\n            <\/svg>\n            <span>Previous<\/span>\n        <\/button>\n\n        <!-- Next button always on the right -->\n        <button class=\"flex flex-row gap-2 items-center text-sm ml-auto\" id=\"cloudbeds-tabs-wrapper-next\">\n            <span>Next<\/span>\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" fill=\"none\">\n                <path d=\"M4.53577e-07 5.88991L0 7.25576H9.36585L5.17073 11.4509L6.14634 12.4265L12 6.57284L6.14634 0.719177L5.17073 1.69479L9.36585 5.88991H4.53577e-07Z\" fill=\"#261C0A\" \/>\n            <\/svg>\n        <\/button>\n    <\/div>\n\n    <div class=\"cloudbeds-tab-content\">\n        \n\n<div class=\"flex flex-col md:flex-row gap-8 justify-between mt-4 align wp-block-cloudbeds-tabs-item\" data-tab-label=\"Pre-arrival\">\n    <div class=\"xl:max-w-[561px]\">\n                    <h3 class=\"text-[32px] mb-4 font-light md:leading-[40px]\">Cr\u00e9ez de l&rsquo;attente et des revenus avant m\u00eame que vos clients ne fassent leurs valises.<\/h3>\n                <p class=\"text-2xl font-light\">Engagez les clients avec des messages automatis\u00e9s, l&rsquo;inscription et l&rsquo;enregistrement num\u00e9riques, et des offres personnalis\u00e9es pour assurer une arriv\u00e9e en douceur.<\/p>\n    <\/div>\n    <div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3\">\n                    <div class=\"w-full aspect-[796\/418]  flex items-center justify-center text-center text-neutral-chalk-01 text-sm rounded-t-[4px]\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/img-product-gx-pre-arrival.webp\" alt=\"\" class=\"w-full h-auto\" \/>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<div class=\"flex flex-col md:flex-row gap-8 justify-between mt-4 align wp-block-cloudbeds-tabs-item\" data-tab-label=\" In-stay\">\n    <div class=\"xl:max-w-[561px]\">\n                    <h3 class=\"text-[32px] mb-4 font-light md:leading-[40px]\">Gardez votre \u00e9quipe synchronis\u00e9e d\u00e8s le moment o\u00f9 elle s&rsquo;enregistre.<\/h3>\n                <p class=\"text-2xl font-light\">Utilisez la bo\u00eete de r\u00e9ception unifi\u00e9e et les flux de travail de l&rsquo;\u00e9quipe pour traiter les demandes des clients et r\u00e9soudre les probl\u00e8mes pendant qu&rsquo;ils sont encore dans la propri\u00e9t\u00e9.<\/p>\n    <\/div>\n    <div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3\">\n                    <div class=\"w-full aspect-[796\/418]  flex items-center justify-center text-center text-neutral-chalk-01 text-sm rounded-t-[4px]\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/img-product-gx-in-stay.webp\" alt=\"\" class=\"w-full h-auto\" \/>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<div class=\"flex flex-col md:flex-row gap-8 justify-between mt-4 align wp-block-cloudbeds-tabs-item\" data-tab-label=\"Post-stay\">\n    <div class=\"xl:max-w-[561px]\">\n                    <h3 class=\"text-[32px] mb-4 font-light md:leading-[40px]\">Faites du check-out le d\u00e9but de votre prochaine r\u00e9servation.<\/h3>\n                <p class=\"text-2xl font-light\">Encouragez les clients \u00e0 revenir et am\u00e9liorez vos notes d&rsquo;\u00e9valuation en suivant les commentaires et les sentiments des clients en temps r\u00e9el. Les h\u00f4tels qui augmentent leurs notes d&rsquo;un point peuvent augmenter leurs tarifs de 11 % (source : Cornell University). <\/p>\n    <\/div>\n    <div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3\">\n                    <div class=\"w-full aspect-[796\/418]  flex items-center justify-center text-center text-neutral-chalk-01 text-sm rounded-t-[4px]\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/img-product-gx-in-stay-1.webp\" alt=\"\" class=\"w-full h-auto\" \/>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    <\/div>\n<\/div>\n\n\n<div class=\"wp-block-cloudbeds-wrapper-sidebar-title\"><div class=\"container grid grid-cols-1 lg:grid-cols-12 gap-5 md:gap-8 font-host text-neutral-coffee-05 px-4 md:px-[2.2rem] text-base mt-10\"><div class=\"lg:col-span-3 flex flex-col justify-between h-full\"><h2 class=\"text-[2rem] font-light mb-6\">Les clients de l&rsquo;exp\u00e9rience client voient<\/h2><\/div><div class=\"lg:col-span-9 space-y-6\">\n<div class=\"wp-block-cloudbeds-counter-wrapper\"><div class=\"flex flex-wrap justify-center gap-2 font-host\">\n<div class=\"wp-block-cloudbeds-counter-item has-fff-878-background-color has-background flex flex-col justify-between flex-1 w-full min-w-[200px] bg-primary-blue-03 rounded-md p-4 text-neutral-coffee-05\" style=\"background-color:#FFF878\"><p class=\"text-5xl font-light mb-4 cloudbeds-count-up-container\"><span>+<\/span><span class=\" cloudbeds-count-up\">40<\/span><span>%<\/span><\/p><p class=\"text-sm\">More direct bookings on average<\/p><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-counter-item has-fff-878-background-color has-background flex flex-col justify-between flex-1 w-full min-w-[200px] bg-primary-blue-03 rounded-md p-4 text-neutral-coffee-05\" style=\"background-color:#FFF878\"><p class=\"text-5xl font-light mb-4 cloudbeds-count-up-container\"><span>+<\/span><span class=\" cloudbeds-count-up\">22<\/span><span>%<\/span><\/p><p class=\"text-sm\">More in ancillary revenue<\/p><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-counter-item has-primary-yellow-05-background-color has-background flex flex-col justify-between flex-1 w-full min-w-[200px] bg-primary-blue-03 rounded-md p-4 text-neutral-coffee-05\" style=\"background-color:primary-yellow-05\"><p class=\"text-5xl font-light mb-4 cloudbeds-count-up-container\"><span class=\" cloudbeds-count-up\">5<\/span><span>X<\/span><\/p><p class=\"text-sm\">More positive reviews<\/p><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n<\/section>\n<section class=\"wp-block-cloudbeds-review-section py-8 square-pattern\"><div class=\"container\"><div class=\"flex flex-col md:flex-row justify-between items-start gap-4 p-0 sm:p-6 max-w-[1144px] mx-auto\"><div class=\"flex-1 flex flex-col items-start gap-4 max-w-[760px] cloudbeds-review-section-left\"><div class=\"w-20 h-20 aspect-[100\/100]\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/06\/f_domenech.webp\" alt=\"\" class=\"w-full object-cover flex-shrink-0\"\/><\/div><div><p class=\"text-neutral-coffee-05 font-stix text-xl leading-[1.4] mb-12\">Cloudbeds Guest Experience helps us to implement processes more effectively, in line with what the modern traveler is currently looking for. The digital check-in functionality has significantly reduced client wait times, leading to a smoother and more satisfying arrival experience.<\/p><div class=\"text-neutral-coffee-05 mt-6 mb-6 cloudbeds-customer-info\"><span class=\"block font-medium text-xl font-host\">Francisco Santove\u00f1a Domenech<\/span><span class=\"text-neutral-coffee-05 font-host font-light text-base\">Director of Operations at Grupo Catedral.<\/span><\/div><div class=\"flex gap-2 border-b border-neutral-chalk-07 pb-4 last:border-b-0\"><span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13.765 11.265L10.765 14.265C10.6939 14.3312 10.5999 14.3673 10.5027 14.3656C10.4056 14.3639 10.3129 14.3245 10.2442 14.2558C10.1755 14.1871 10.1361 14.0944 10.1344 13.9973C10.1327 13.9001 10.1688 13.8061 10.235 13.735L12.5944 11.375H4.5C4.40054 11.375 4.30516 11.3355 4.23484 11.2652C4.16451 11.1948 4.125 11.0995 4.125 11V2C4.125 1.90054 4.16451 1.80516 4.23484 1.73483C4.30516 1.66451 4.40054 1.625 4.5 1.625C4.59946 1.625 4.69484 1.66451 4.76516 1.73483C4.83549 1.80516 4.875 1.90054 4.875 2V10.625H12.5944L10.235 8.265C10.1982 8.23067 10.1686 8.18927 10.1481 8.14327C10.1276 8.09727 10.1166 8.04761 10.1157 7.99726C10.1148 7.94691 10.1241 7.8969 10.1429 7.8502C10.1618 7.80351 10.1899 7.76109 10.2255 7.72548C10.2611 7.68987 10.3035 7.6618 10.3502 7.64294C10.3969 7.62408 10.4469 7.61482 10.4973 7.6157C10.5476 7.61659 10.5973 7.62761 10.6433 7.64811C10.6893 7.66861 10.7307 7.69816 10.765 7.735L13.765 10.735C13.8352 10.8053 13.8747 10.9006 13.8747 11C13.8747 11.0994 13.8352 11.1947 13.765 11.265Z\" fill=\"#261C0A\"><\/path><\/svg><\/span><a href=\"https:\/\/www.cloudbeds.com\/customers\/grupo-catedral\/\" class=\"text-primary-blue-07 hover:underline no-underline text-base font-host\">See how they&rsquo;re crafting the perfect stay<\/a><\/div><\/div><\/div><div class=\"bg-primary-blue-03 rounded-md p-4 text-primary-blue-09 font-host flex flex-col gap-1 w-full max-w-full sm:max-w-[310px] mx-auto shadow-lg cloudbeds-review-section-right mb-6 md:mb-0\">\n<div class=\"wp-block-cloudbeds-counter-item-type2 wp-block-cloudbeds-counter-item flex flex-col justify-between flex-1 w-full min-w-[200px] text-neutral-coffee-05 p-[10px]\"><p class=\"text-5xl font-light mb-2 cloudbeds-count-up-container\"><span class=\"cloudbeds-count-up\">1<\/span><\/p><p class=\"text-sm\">Plateforme centralis\u00e9e sur 5 propri\u00e9t\u00e9s<\/p><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-counter-item-type2 wp-block-cloudbeds-counter-item flex flex-col justify-between flex-1 w-full min-w-[200px] text-neutral-coffee-05 p-[10px]\"><p class=\"text-5xl font-light mb-2 cloudbeds-count-up-container\"><span class=\"cloudbeds-count-up\">100<\/span><span>%<\/span><\/p><p class=\"text-sm\">Enregistrement num\u00e9rique<\/p><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-counter-item-type2 wp-block-cloudbeds-counter-item flex flex-col justify-between flex-1 w-full min-w-[200px] text-neutral-coffee-05 p-[10px]\"><p class=\"text-5xl font-light mb-2 cloudbeds-count-up-container\"><span>+<\/span><span class=\"cloudbeds-count-up\">500<\/span><\/p><p class=\"text-sm\">Chambres g\u00e9r\u00e9es<\/p><\/div>\n<\/div><\/div><\/div><\/section>\n\n<section class=\"wp-block-cloudbeds-section-gray bg-neutral-chalk-05 py-10 sm:py-[5rem] pb-3\"><div class=\"container px-4 md:px-[2.2rem] font-host\"><div class=\"flex justify-between items-start gap-6 mb-[66px] flex-col md:flex-row\"><div class=\"max-w-[600px]\"><h2 class=\"text-4xl md:text-5xl font-light tracking-[-1px]\">Chatbot aliment\u00e9 par l&rsquo;IA et bo\u00eete de r\u00e9ception unifi\u00e9e<\/h2><\/div><div class=\"w-full max-w-[564px]\"><p class=\"text-2xl font-light\">Mettez fin aux changements d&rsquo;onglets incessants, aux messages manqu\u00e9s et aux moments o\u00f9 \u00ab\u00a0je pensais que vous l&rsquo;aviez vu\u00a0\u00bb qui conduisent \u00e0 une mauvaise exp\u00e9rience pour les clients.<\/p><\/div><\/div><\/div><div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper cloudbeds-tabs-wrapper-type2\"><div class=\"flex gap-8 justify-between mt-4 flex-col md:flex-row md:flex-row-reverse\"><div class=\"xl:max-w-[561px] w-full mb-6\">\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Des responsive \/ adaptatifs plus rapides<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p>R\u00e9pondez plus rapidement aux questions et aux demandes des clients, et convertissez-les en r\u00e9servations.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Your chatbot, everywhere<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p>Ajoutez votre chatbot dot\u00e9 d&rsquo;IA \u00e0 votre site web ou utilisez-le via WhatsApp ou SMS.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">One inbox for all messages<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p>Centralisez les e-mails, les SMS, WhatsApp, les m\u00e9dias sociaux et les chats provenant des OTA, notamment Booking.com, Expedia, Airbnb, VRBO, Agoda et Ctrip.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">View all conversations in one clean thread<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p>Acc\u00e9dez \u00e0 la discussion avec les clients, \u00e0 la discussion en direct et \u00e0 la discussion en \u00e9quipe sans quitter votre PMS<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Auto-translation<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p class=\"has-host-grotesk-font-family\">Faites en sorte que chaque client se sente comme un local en traduisant automatiquement les messages dans n&rsquo;importe quelle langue.<\/p>\n\n<\/div><\/div>\n<\/div><div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 pt-0\"><div class=\"cloudbeds-embed-container-lazy w-full \" data-video-id=\"24nvp1qt96 \" data-unique-id=\"wistia_W3eSa2br3V\"><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%\"><div class=\"wistia_embed wistia_async_24nvp1qt96  videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/24nvp1qt96 \/swatch\" style=\"height:100%;object-fit:contain;width:100%\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\"\/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n<section class=\"wp-block-cloudbeds-section-gray bg-neutral-chalk-05 py-10 sm:py-[5rem] pb-3\"><div class=\"container px-4 md:px-[2.2rem] font-host\"><div class=\"flex justify-between items-start gap-6 mb-[66px] flex-col md:flex-row\"><div class=\"max-w-[600px]\"><h2 class=\"text-4xl md:text-5xl font-light tracking-[-1px]\">Portail des clients<\/h2><\/div><div class=\"w-full max-w-[564px]\"><p class=\"text-2xl font-light\">Donnez \u00e0 vos clients un acc\u00e8s facile aux d\u00e9tails de leur r\u00e9servation et \u00e0 des informations cl\u00e9s sur votre propri\u00e9t\u00e9, le tout par le biais d&rsquo;un simple lien.<\/p><\/div><\/div><\/div><div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper cloudbeds-tabs-wrapper-type2\"><div class=\"flex gap-8 justify-between mt-4 flex-col md:flex-row \"><div class=\"xl:max-w-[561px] w-full mb-6\">\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Guide des clients en ligne<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p>Affichez les d\u00e9tails de la r\u00e9servation, les informations sur la propri\u00e9t\u00e9 et les politiques dans un guide en ligne pratique.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">D\u00e9tails pour les clients<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p>Ajoutez des photos, des \u00e9quipements, une cl\u00e9 num\u00e9rique et des codes d&rsquo;acc\u00e8s.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Annulation facile<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p>Permettre aux clients d&rsquo;annuler leur r\u00e9servation directe sur le portail.<\/p>\n<\/div><\/div>\n<\/div><div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 pt-0\"><div class=\"w-full aspect-[796\/418]  flex items-center justify-center text-center text-neutral-chalk-01 text-sm overflow-hidden rounded-t-[4px]\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/09\/img-product-gx-personalize.webp\" alt=\"\" class=\"w-full h-full object-cover\"\/><\/div><\/div><\/div><\/div><\/section>\n\n<section class=\"wp-block-cloudbeds-section-gray bg-neutral-chalk-05 py-10 sm:py-[5rem] pb-3\"><div class=\"container px-4 md:px-[2.2rem] font-host\"><div class=\"flex justify-between items-start gap-6 mb-[66px] flex-col md:flex-row\"><div class=\"max-w-[600px]\"><h2 class=\"text-4xl md:text-5xl font-light tracking-[-1px]\">Check-in et check-out num\u00e9riques<\/h2><\/div><div class=\"w-full max-w-[564px]\"><p class=\"text-2xl font-light\">Offrez une exp\u00e9rience transparente et sans contact qui permet de gagner du temps, de r\u00e9duire les frictions et de donner le ton d&rsquo;une hospitalit\u00e9 sans effort.<\/p><\/div><\/div><\/div><div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper cloudbeds-tabs-wrapper-type2\"><div class=\"flex gap-8 justify-between mt-4 flex-col md:flex-row md:flex-row-reverse\"><div class=\"xl:max-w-[561px] w-full mb-6\">\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Collect signatures, documents, and payments<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p>Laissez vos clients s&rsquo;enregistrer avant m\u00eame qu&rsquo;ils ne mettent les pieds dans votre propri\u00e9t\u00e9 &#8211; les documents, signatures et paiements sont synchronis\u00e9s directement avec votre PMS Cloudbeds.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Digital keys and access codes<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p>Connectez-vous aux serrures de porte pour fournir des codes d&rsquo;acc\u00e8s ou des cl\u00e9s num\u00e9riques.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Auto checkout and post-stay automation<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p>Permettez l&rsquo;auto-\u00e9valuation le jour du d\u00e9part en pr\u00e9sentant aux clients leur folio et en leur permettant de r\u00e9gler les soldes en ligne.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Digital payments and folio sync<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p>Les clients peuvent facilement facturer des articles sur leur folio, en se synchronisant directement avec le PMS de Cloudbeds ou en s&rsquo;int\u00e9grant \u00e0 Stripe et \u00e0 d&rsquo;autres paiements num\u00e9riques.<\/p>\n\n<\/div><\/div>\n<\/div><div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 pt-0\"><div class=\"w-full aspect-[796\/418]  flex items-center justify-center text-center text-neutral-chalk-01 text-sm overflow-hidden rounded-t-[4px]\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/img-product-gx-issues.webp\" alt=\"\" class=\"w-full h-full object-cover\"\/><\/div><\/div><\/div><\/div><\/section>\n\n<section class=\"wp-block-cloudbeds-section-gray bg-neutral-chalk-05 py-10 sm:py-[5rem] pb-3\"><div class=\"container px-4 md:px-[2.2rem] font-host\"><div class=\"flex justify-between items-start gap-6 mb-[66px] flex-col md:flex-row\"><div class=\"max-w-[600px]\"><h2 class=\"text-4xl md:text-5xl font-light tracking-[-1px]\">Kiosque<\/h2><\/div><div class=\"w-full max-w-[564px]\"><p class=\"text-2xl font-light\">Aidez les clients \u00e0 \u00e9viter les files d&rsquo;attente et permettez \u00e0 votre personnel de proc\u00e9der \u00e0 des enregistrements personnalis\u00e9s et mobiles en transformant le hall de votre h\u00f4tel en une station d&rsquo;enregistrement\/de d\u00e9part en libre-service.<\/p><\/div><\/div><\/div><div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper cloudbeds-tabs-wrapper-type2\"><div class=\"flex gap-8 justify-between mt-4 flex-col md:flex-row \"><div class=\"xl:max-w-[561px] w-full mb-6\">\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Self-service tablets<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p class=\"has-host-grotesk-font-family\">Transformez les tablettes en stations d&rsquo;enregistrement en libre-service pour les clients ou assist\u00e9es par le personnel.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Minimize queues<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p class=\"has-host-grotesk-font-family\">R\u00e9duisez les files d&rsquo;attente et acc\u00e9l\u00e9rez les arriv\u00e9es.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">On-site detail capture<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p class=\"has-host-grotesk-font-family\">Saisissez les paiements, les pi\u00e8ces d&rsquo;identit\u00e9 et les signatures en toute s\u00e9curit\u00e9 sur place.<\/p>\n\n<\/div><\/div>\n<\/div><div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 pt-0\"><div class=\"cloudbeds-embed-container-lazy w-full \" data-video-id=\"9rv6ngba67\" data-unique-id=\"wistia_mVyF2txDpz\"><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%\"><div class=\"wistia_embed wistia_async_9rv6ngba67 videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/9rv6ngba67\/swatch\" style=\"height:100%;object-fit:contain;width:100%\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\"\/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n<section class=\"wp-block-cloudbeds-section-gray bg-neutral-chalk-05 py-10 sm:py-[5rem] pb-3\"><div class=\"container px-4 md:px-[2.2rem] font-host\"><div class=\"flex justify-between items-start gap-6 mb-[66px] flex-col md:flex-row\"><div class=\"max-w-[600px]\"><h2 class=\"text-4xl md:text-5xl font-light tracking-[-1px]\">Tickets et t\u00e2ches<\/h2><\/div><div class=\"w-full max-w-[564px]\"><p class=\"text-2xl font-light\">Lorsque votre \u00e9quipe est synchronis\u00e9e, vos clients le ressentent. Toutes les discussions, t\u00e2ches, tickets et inspections de votre \u00e9quipe sont regroup\u00e9es en un seul endroit pour que rien ne passe inaper\u00e7u. <\/p><\/div><\/div><\/div><div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper cloudbeds-tabs-wrapper-type2\"><div class=\"flex gap-8 justify-between mt-4 flex-col md:flex-row md:flex-row-reverse\"><div class=\"xl:max-w-[561px] w-full mb-6\">\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Create tasks from guest requests<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p class=\"has-host-grotesk-font-family\">Cr\u00e9ez facilement de nouvelles t\u00e2ches et assignez-les, suivez-les et terminez-les en temps r\u00e9el.<\/p>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Mobile app support tickets<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p class=\"has-host-grotesk-font-family\">Suivez et g\u00e9rez les billets depuis un appareil mobile.<\/p>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Automate internal workflows<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p class=\"has-host-grotesk-font-family\">Cr\u00e9ez des r\u00e8gles pour l&rsquo;attribution des tickets, les notifications et l&rsquo;archivage automatique.<\/p>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Use team chat for seamless collaboration<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p class=\"has-host-grotesk-font-family\">Cr\u00e9ez des canaux pour diff\u00e9rentes \u00e9quipes ou t\u00e2ches, utilisez des notes internes pour la communication interne et convertissez les messages ou probl\u00e8mes des clients en tickets.<\/p>\n\n<\/div><\/div>\n\n<\/div><div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 pt-0\"><div class=\"w-full aspect-[796\/418] bg-neutral-coffee-05 flex items-center justify-center text-center text-neutral-chalk-01 text-sm overflow-hidden rounded-t-[4px]\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/10\/img-product-gx-tickets.webp\" alt=\"\" class=\"w-full h-full object-cover\"\/><\/div><\/div><\/div><\/div><\/section>\n\n<div class=\"wp-block-group has-neutral-chalk-05-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-group alignwide has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-da604d14 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,248,120) 0%,rgb(255,252,187) 100%);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group alignwide square-xl-pattern has-global-padding is-layout-constrained wp-container-core-group-is-layout-94e519ba wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-3777d65e wp-block-group-is-layout-constrained\" style=\"margin-bottom:1rem\">\n<h4 class=\"wp-block-heading has-text-align-center has-host-grotesk-font-family has-6-x-large-font-size\" id=\"h-the-guest-experience-you-want-the-control-you-deserve\" style=\"font-style:normal;font-weight:300;letter-spacing:-1px;line-height:1.1\">L&rsquo;exp\u00e9rience des clients que vous souhaitez, le contr\u00f4le que vous m\u00e9ritez<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bea02a06 wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-x-medium-font-size\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--50)\">Votre vision d&rsquo;un s\u00e9jour parfait pour vos clients ne doit pas \u00eatre limit\u00e9e par votre technologie. Reprenez votre libert\u00e9 et donnez-lui vie. <\/p>\n\n\n\n<div class=\"flex w-full justify-center\">\n      <div\n      data-href=\"#\"\n      class=\"cloudbeds-custom-button btn-rich-brown text-neutral-white px-4 py-2 rounded-md hover:bg-primary-blue-05 hover:text-neutral-coffee-05 inline-flex items-center gap-2 no-underline transition duration-300 ease-in-out cursor-pointer modal-trigger\"\n      >\n            <span>Demandez un devis<\/span>\n      <svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" fill=\"currentColor\" viewBox=\"0 0 256 256\"><path d=\"M200,64V168a8,8,0,0,1-16,0V83.31L69.66,197.66a8,8,0,0,1-11.32-11.32L172.69,72H88a8,8,0,0,1,0-16H192A8,8,0,0,1,200,64Z\"\/><\/svg>    <\/div>\n  <\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<section style=\"background-color:#f2f2e9\" class=\"wp-block-cloudbeds-multiple-slider-section has-f-2-f-2-e-9-background-color has-background cloudbeds-multiple-slider-section py-[4.5rem] pb-20\"><div class=\"container mx-auto relative px-4 md:px-[2.2rem]\"><div class=\"flex flex-col sm:flex-row justify-center sm:justify-between\"><div class=\"font-host text-3xl font-light w-full max-w-72 mb-4\"><div class=\"font-host text-3xl font-light\">Real stories.<br>Real results.<\/div><\/div><div class=\"flex justify-end w-full max-w-40 cloudbeds-slider-nav-wrapper self-end\"><div class=\"w-full flex justify-between max-w-36\"><button class=\"bg-neutral-white rounded-md flex items-center justify-center p-4 cloudbeds-slider-nav-prev\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M24 13.6161L24 10.8843L5.26829 10.8843L13.6585 2.49411L11.7073 0.542886L1.04907e-06 12.2502L11.7073 23.9575L13.6585 22.0063L5.26829 13.6161L24 13.6161Z\" fill=\"#261C0A\"><\/path><\/svg><\/button><button class=\"bg-neutral-white rounded-md flex items-center justify-center p-4 cloudbeds-slider-nav-next\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M-9.23607e-07 10.8839L-2.31436e-06 13.6157L18.7317 13.6157L10.3415 22.0059L12.2927 23.9571L24 12.2498L12.2927 0.542483L10.3415 2.4937L18.7317 10.8839L-9.23607e-07 10.8839Z\" fill=\"#261C0A\"><\/path><\/svg><\/button><\/div><\/div><\/div><div class=\"flex gap-4 pt-4 cloudbeds-slider-multiple-items\">\n<div style=\"background-color:white\" class=\"wp-block-cloudbeds-multiple-slide has-white-background-color has-background flex flex-col justify-between bg-neutral-chalk-05 rounded-md shadow p-6 pb-12 min-h-[440px] cloudbeds-slider-multiple-item h-full\"><div class=\"mb-6\"><div class=\"flex justify-between items-start\"><div class=\"w-20 h-20 aspect-[100\/100] mb-4\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2023\/07\/kevin-bowen-cloudbeds-testimonial.webp\" alt=\"\" class=\"w-full h-full object-cover rounded-[4px]\"\/><\/div><\/div><div class=\"text-neutral-coffee-05 font-stix text-base mb-6\"><p class=\"mb-0\">Cloudbeds Guest Experience est d&rsquo;une grande aide pour notre personnel et nos clients en termes d&rsquo;augmentation et d&rsquo;am\u00e9lioration de la communication entre les parties pour rendre les choses plus transparentes.Cloudbeds Guest Experience est d&rsquo;une grande aide pour notre personnel et nos clients en termes d&rsquo;augmentation et d&rsquo;am\u00e9lioration de la communication entre les parties pour rendre les choses plus transparentes.<\/p><\/div><\/div><div class=\"min-h-[76px]\"><p class=\"font-host font-semibold text-neutral-coffee-05 text-base mb-1\">Kevin Bowen<\/p><p class=\"font-host text-neutral-coffee-05 text-base mb-0\">Directeur des op\u00e9rations, The Pad, Silverthorne<\/p><\/div><\/div>\n\n\n\n<div style=\"background-color:white\" class=\"wp-block-cloudbeds-multiple-slide has-white-background-color has-background flex flex-col justify-between bg-neutral-chalk-05 rounded-md shadow p-6 pb-12 min-h-[440px] cloudbeds-slider-multiple-item h-full\"><div class=\"mb-6\"><div class=\"flex justify-between items-start\"><div class=\"w-20 h-20 aspect-[100\/100] mb-4\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2024\/09\/anthony-the-pearl.webp\" alt=\"\" class=\"w-full h-full object-cover rounded-[4px]\"\/><\/div><\/div><div class=\"text-neutral-coffee-05 font-stix text-base mb-6\"><p class=\"mb-0\">Cloudbeds a eu un impact consid\u00e9rable sur l&rsquo;exp\u00e9rience des clients. La facilit\u00e9 d&rsquo;acc\u00e8s au Support de notre \u00e9quipe de r\u00e9ception, la possibilit\u00e9 de demander n&rsquo;importe quelle chose depuis votre t\u00e9l\u00e9phone portable soulagent vraiment les clients. <\/p><\/div><\/div><div class=\"min-h-[76px]\"><p class=\"font-host font-semibold text-neutral-coffee-05 text-base mb-1\">Anthony Gutierrez<\/p><p class=\"font-host text-neutral-coffee-05 text-base mb-0\">Directeur g\u00e9n\u00e9ral, The Pearl<\/p><\/div><\/div>\n\n\n\n<div style=\"background-color:white\" class=\"wp-block-cloudbeds-multiple-slide has-white-background-color has-background flex flex-col justify-between bg-neutral-chalk-05 rounded-md shadow p-6 pb-12 min-h-[440px] cloudbeds-slider-multiple-item h-full\"><div class=\"mb-6\"><div class=\"flex justify-between items-start\"><div class=\"w-20 h-20 aspect-[100\/100] mb-4\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2024\/01\/bernardo-t.png\" alt=\"\" class=\"w-full h-full object-cover rounded-[4px]\"\/><\/div><\/div><div class=\"text-neutral-coffee-05 font-stix text-base mb-6\"><p class=\"mb-0\">Cloudbeds est si simple et m&rsquo;a vraiment aid\u00e9 \u00e0 comprendre certains des concepts les plus difficiles, \u00e0 d\u00e9velopper des strat\u00e9gies et \u00e0 mieux former les membres du personnel pour offrir des exp\u00e9riences m\u00e9morables aux clients.<\/p><\/div><\/div><div class=\"min-h-[76px]\"><p class=\"font-host font-semibold text-neutral-coffee-05 text-base mb-1\">Bernardo Thierstein<\/p><p class=\"font-host text-neutral-coffee-05 text-base mb-0\">Directeur g\u00e9n\u00e9ral du ZERO Box Lodge Porto<\/p><\/div><\/div>\n<\/div><\/div><\/section>\n\r\n<section class=\" py-10 sm:py-20\">\r\n    <div class=\"container grid grid-cols-1 lg:grid-cols-12 gap-5 md:gap-8 font-host text-neutral-coffee-05 px-4 md:px-[2.2rem] text-base\">\r\n\r\n        <!-- Column 1: Title -->\r\n        <div class=\"lg:col-span-3 flex flex-col justify-between h-full\">\r\n\r\n            <h2 class=\"text-4xl sm:text-5xl font-light mb-6 sm:mb-14 text-neutral-coffee-05\">Questions fr\u00e9quentes<\/h2>\r\n        <\/div>\r\n\r\n        <!-- Column 2: Main Content -->\r\n        <div\r\n            class=\"lg:col-span-9 flex flex-col faq-section-content text-neutral-coffee-05\">\r\n\r\n            \n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">Qu&rsquo;est-ce qu&rsquo;une plateforme d&rsquo;exp\u00e9rience client ?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p>Une plateforme d&rsquo;exp\u00e9rience client est un logiciel con\u00e7u pour aider les clients \u00e0 offrir des interactions transparentes et personnalis\u00e9es tout au long du parcours du client &#8211; de la premi\u00e8re r\u00e9servation d&rsquo;h\u00f4tel aux commentaires apr\u00e8s le s\u00e9jour.<\/p>\n\n\n\n<p>Contrairement aux outils traditionnels ax\u00e9s uniquement sur les r\u00e9servations ou la gestion h\u00f4teli\u00e8re, une plateforme d&rsquo;exp\u00e9rience client relie la communication, l&rsquo;automatisation et les donn\u00e9es des clients pour cr\u00e9er des s\u00e9jours m\u00e9morables qui favorisent la satisfaction et la fid\u00e9lisation des clients.<\/p>\n\n\n\n<p>Avec les plateformes modernes, les h\u00f4tels peuvent rationaliser leurs op\u00e9rations gr\u00e2ce \u00e0 des messages automatis\u00e9s, \u00e0 l&rsquo;enregistrement num\u00e9rique et \u00e0 la centralisation des demandes de service. Les clients peuvent acc\u00e9der \u00e0 des informations cl\u00e9s, faire des demandes ou explorer les \u00e9quipements de la propri\u00e9t\u00e9 via une application web, des codes QR ou un portail num\u00e9rique pour les clients, le tout sans attendre \u00e0 la r\u00e9ception. <\/p>\n\n\n\n<p>Pour les clients, cela se traduit par un meilleur engagement des clients, des temps de r\u00e9ponse plus rapides et une connaissance plus approfondie des mesures de l&rsquo;exp\u00e9rience client qui permettent d&rsquo;optimiser chaque interaction.<\/p>\n\n\n\n<p>Dans une industrie h\u00f4teli\u00e8re comp\u00e9titive, une plateforme d&rsquo;exp\u00e9rience client transforme les interactions quotidiennes avec les clients en opportunit\u00e9s pour renforcer les relations, obtenir de meilleurs avis et stimuler les revenus.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">Qu&rsquo;est-ce qui diff\u00e9rencie le logiciel de gestion de l&rsquo;exp\u00e9rience client de Cloudbeds ?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p>Cloudbeds Guest Experience se distingue par le fait qu&rsquo;elle relie la communication avec les clients, l&rsquo;automatisation et les flux de travail op\u00e9rationnels au sein d&rsquo;une plateforme conviviale con\u00e7ue sp\u00e9cifiquement pour la gestion h\u00f4teli\u00e8re moderne.<\/p>\n\n\n\n<p>Au lieu de superposer des outils d\u00e9connect\u00e9s, Cloudbeds rassemble la messagerie, l&rsquo;enregistrement num\u00e9rique, la collaboration d&rsquo;\u00e9quipe et les analyses client en un seul endroit &#8211; aidant le personnel de l&rsquo;h\u00f4tel \u00e0 r\u00e9pondre plus rapidement, \u00e0 mieux se coordonner et \u00e0 offrir des exp\u00e9riences h\u00f4teli\u00e8res de haute qualit\u00e9 de mani\u00e8re constante.<\/p>\n\n\n\n<p>Les principaux avantages sont les suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L&rsquo;automatisation des messageries et des chatbots aliment\u00e9s par l&rsquo;IA pour am\u00e9liorer les temps de r\u00e9ponse.<\/li>\n\n\n\n<li>Une bo\u00eete de r\u00e9ception unifi\u00e9e qui centralise les messages des clients provenant des OTA, des SMS, des e-mails et des canaux sociaux.<\/li>\n\n\n\n<li>Int\u00e9grations transparentes avec le syst\u00e8me de gestion h\u00f4teli\u00e8re, le moteur de r\u00e9servation et le CRM de Cloudbeds.<\/li>\n\n\n\n<li>Des portails num\u00e9riques pour les clients qui leur donnent les moyens d&rsquo;agir gr\u00e2ce \u00e0 des outils de libre-service.<\/li>\n\n\n\n<li>L&rsquo;automatisation des flux de travail permet de rationaliser les op\u00e9rations au sein des \u00e9quipes.<\/li>\n<\/ul>\n\n\n\n<p>Que vous exploitiez un seul \u00e9tablissement ou un groupe h\u00f4telier en pleine croissance, Cloudbeds vous aide \u00e0 fournir un service personnalis\u00e9 \u00e0 grande \u00e9chelle tout en am\u00e9liorant l&rsquo;efficacit\u00e9 op\u00e9rationnelle et en augmentant les revenus gr\u00e2ce \u00e0 un engagement plus intelligent des clients.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">Quelles sont les fonctionnalit\u00e9s \u00e0 rechercher dans un logiciel d&rsquo;exp\u00e9rience client d&rsquo;h\u00f4tel ?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p>Le meilleur logiciel d&rsquo;exp\u00e9rience client d&rsquo;h\u00f4tel doit vous aider \u00e0 am\u00e9liorer le parcours des clients tout en facilitant la vie de votre \u00e9quipe.<\/p>\n\n\n\n<p>Recherchez des solutions qui combinent la communication, l&rsquo;automatisation et les analyses de donn\u00e9es dans une seule plateforme personnalisable et conviviale.<\/p>\n\n\n\n<p>Les caract\u00e9ristiques importantes \u00e0 prendre en compte sont les suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Messagerie client unifi\u00e9e \u00e0 travers les canaux de messagerie \u00e9lectronique, SMS, WhatsApp et OTA.<\/li>\n\n\n\n<li>Messages automatis\u00e9s avant l&rsquo;arriv\u00e9e et enregistrement num\u00e9rique pour rationaliser les op\u00e9rations<\/li>\n\n\n\n<li>Une web app ou un portail client qui permet aux clients d&rsquo;acc\u00e9der aux d\u00e9tails de la r\u00e9servation, aux commodit\u00e9s et aux services dans la chambre.<\/li>\n\n\n\n<li>Outils de gestion des demandes de service, des t\u00e2ches m\u00e9nag\u00e8res et de la collaboration au sein de l&rsquo;\u00e9quipe<\/li>\n\n\n\n<li>Des capacit\u00e9s de ventes incitatives pour les mises \u00e0 niveau, les exp\u00e9riences et les services auxiliaires qui contribuent \u00e0 augmenter les revenus additionnels.<\/li>\n\n\n\n<li>Int\u00e9gration avec votre moteur de r\u00e9servation, votre CRM et votre syst\u00e8me de gestion h\u00f4teli\u00e8re.<\/li>\n\n\n\n<li>Analytique et mesures de l&rsquo;exp\u00e9rience des clients pour suivre la satisfaction et identifier les opportunit\u00e9s d&rsquo;optimisation de la performance.<\/li>\n<\/ul>\n\n\n\n<p>Lorsque les bonnes fonctionnalit\u00e9s fonctionnent ensemble, elles aident le personnel de l&rsquo;h\u00f4tel \u00e0 fournir un service plus rapide, \u00e0 cr\u00e9er des exp\u00e9riences personnalis\u00e9es et \u00e0 am\u00e9liorer la satisfaction globale des clients.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">Qu&rsquo;est-ce qu&rsquo;une application pour les clients d&rsquo;un h\u00f4tel ?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p>Les applications destin\u00e9es aux clients des h\u00f4tels sont des outils num\u00e9riques qui permettent aux clients d&rsquo;interagir avec un \u00e9tablissement directement depuis leur smartphone &#8211; ce qui am\u00e9liore la commodit\u00e9 tout en aidant les h\u00f4tels \u00e0 rationaliser leurs op\u00e9rations.<\/p>\n\n\n\n<p>De nombreuses solutions modernes fonctionnent comme une application web, ce qui signifie que les clients n&rsquo;ont pas besoin de t\u00e9l\u00e9charger quoi que ce soit. Au lieu de cela, ils peuvent acc\u00e9der instantan\u00e9ment aux services par le biais d&rsquo;un lien, d&rsquo;un code QR ou d&rsquo;un message. <\/p>\n\n\n\n<p>Gr\u00e2ce \u00e0 une application pour les clients, les voyageurs peuvent :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enregistrement num\u00e9rique complet avant l&rsquo;arriv\u00e9e<\/li>\n\n\n\n<li>Voir les d\u00e9tails de la r\u00e9servation et les informations sur la propri\u00e9t\u00e9<\/li>\n\n\n\n<li>Soumettez vos demandes de services ou discutez avec le personnel de l&rsquo;h\u00f4tel<\/li>\n\n\n\n<li>Acc\u00e9dez \u00e0 des guides, des \u00e9quipements et des recommandations dans les chambres.<\/li>\n\n\n\n<li>Acheter des mises \u00e0 niveau, des services ou des exp\u00e9riences<\/li>\n\n\n\n<li>Quitter l&rsquo;h\u00f4tel num\u00e9riquement et commenter son s\u00e9jour<\/li>\n<\/ul>\n\n\n\n<p>Pour les h\u00f4teliers, les applications destin\u00e9es aux clients am\u00e9liorent l&rsquo;engagement des clients, r\u00e9duisent la charge de travail de la r\u00e9ception et cr\u00e9ent davantage d&rsquo;opportunit\u00e9s de services personnalis\u00e9s tout au long du parcours du client.<\/p>\n\n\n\n<p>Dans un secteur h\u00f4telier en constante \u00e9volution, les applications clients aident les h\u00f4tels \u00e0 r\u00e9pondre aux attentes des clients num\u00e9riques modernes tout en renfor\u00e7ant la fid\u00e9lit\u00e9 \u00e0 la marque et en augmentant la satisfaction des clients.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">Quelle est la diff\u00e9rence entre un logiciel d&rsquo;exp\u00e9rience client et un logiciel de gestion des clients ?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p>Les logiciels d&rsquo;exp\u00e9rience client et les logiciels de gestion des clients partagent des fonctionnalit\u00e9s similaires et intuitives. Un syst\u00e8me de gestion h\u00f4teli\u00e8re (PMS) dispose souvent de fonctionnalit\u00e9s int\u00e9gr\u00e9es pour faciliter la gestion des clients, comme le traitement des donn\u00e9es des clients, tandis que le logiciel d&rsquo;exp\u00e9rience client peut aider \u00e0 moderniser et \u00e0 faciliter les processus en fournissant des services num\u00e9riques tels que le pr\u00e9-enregistrement, l&rsquo;enregistrement sans contact, le service en chambre, les applications pour les clients, les cl\u00e9s num\u00e9riques et l&rsquo;am\u00e9lioration de la communication avec les clients. Un fournisseur de plateforme d&rsquo;exp\u00e9rience client devrait disposer de fonctionnalit\u00e9s permettant de g\u00e9rer \u00e0 la fois l&rsquo;exp\u00e9rience client et la gestion des donn\u00e9es des clients qui sont essentielles pour les op\u00e9rations de l&rsquo;h\u00f4tel. Pour distinguer les deux, les fonctionnalit\u00e9s du logiciel de gestion de l&rsquo;exp\u00e9rience client comprennent &#8211;   <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>des outils de communication am\u00e9lior\u00e9s pour les clients, tels qu&rsquo;une bo\u00eete de r\u00e9ception unifi\u00e9e permettant de r\u00e9pondre aux messages des clients dans leur mode de communication et leur langue pr\u00e9f\u00e9r\u00e9s, et un Live Chat ou un chatbot.<\/li>\n\n\n\n<li>des messageries et des notifications automatis\u00e9es pour solliciter les commentaires et les avis des clients<\/li>\n\n\n\n<li>une communication rationalis\u00e9e pour votre personnel<\/li>\n\n\n\n<li>des donn\u00e9es et des analyses pour suivre vos performances<\/li>\n<\/ul>\n\n\n\n<p>et les fonctionnalit\u00e9s du logiciel de gestion des clients comprennent &#8211;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>la cr\u00e9ation et le stockage de profils d&rsquo;invit\u00e9s<\/li>\n\n\n\n<li>gestion des r\u00e9servations<\/li>\n\n\n\n<li>des informations sur l&rsquo;arriv\u00e9e et le d\u00e9part des clients, ainsi que sur l&rsquo;\u00e9tat de la chambre<\/li>\n\n\n\n<li>tableau de bord analytique et de rapports sur les donn\u00e9es d\u00e9mographiques de vos clients<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">Que fait un syst\u00e8me de gestion des clients ?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p>Un syst\u00e8me de gestion des clients vous aide \u00e0 g\u00e9rer les donn\u00e9es de vos clients et les processus d&rsquo;enregistrement et de d\u00e9part, le tout sur une seule plateforme. Il peut \u00e9galement vous aider \u00e0 recueillir des donn\u00e9es sur les pr\u00e9f\u00e9rences des clients afin que vous puissiez prendre des d\u00e9cisions plus \u00e9clair\u00e9es sur la fa\u00e7on d&rsquo;am\u00e9liorer l&rsquo;exp\u00e9rience de vos clients. <\/p>\n\n\n\n<p><\/p>\n<\/div><\/div><\/div>\n\n\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\r\n<script type=\"text\/javascript\">\r\n    jQuery(document).ready(function($) {\r\n                $('input.last-lead-source').val('Cloudbeds - Guest experience Demo Form');\r\n                $('input.sfcid-form').val('7013b000001ZnPWAA0');\r\n                $('input.product-name').val('Guest Experience');\r\n            });\r\n<\/script>\n<script type=\"application\/ld+json\">{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"SoftwareApplication\",\n  \"@id\": \"https:\/\/www.cloudbeds.com\/guest-engagement-software\/\",\n  \"name\": \"Cloudbeds Guest Experience Software\",\n  \"description\": \"Cloudbeds Guest Experience Software is a connected guest engagement solution that automates check-in and check-out, enables personalized stays with upgrades, add-ons, and mobile keys, and centralizes guest communication across channels.\",\n  \"applicationCategory\": \"BusinessApplication\",\n  \"applicationSubCategory\": \"Hotel Guest Experience Software\",\n  \"operatingSystem\": \"Web-based\",\n  \"url\": \"https:\/\/www.cloudbeds.com\/guest-engagement-software\/\",\n  \"image\": \"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/img-product-gx-pre-arrival.webp\",\n  \"featureList\": \"AI-powered chatbot, unified inbox, digital check-in and check-out, guest portal, self-service kiosk, digital keys and access codes, tickets and tasks, auto-translation, team chat, post-stay automation, upsells and add-ons\",\n  \"offers\": {\n    \"@type\": \"Offer\",\n    \"url\": \"https:\/\/www.cloudbeds.com\/pricing\/\",\n    \"description\": \"Contact us for pricing\"\n  },\n  \"isPartOf\": {\n    \"@type\": \"SoftwareApplication\",\n    \"@id\": \"https:\/\/www.cloudbeds.com\/hospitality-platform\/\",\n    \"name\": \"Cloudbeds Hospitality Platform\",\n    \"applicationCategory\": \"BusinessApplication\",\n    \"operatingSystem\": \"Web-based\",\n    \"offers\": {\n      \"@type\": \"Offer\",\n      \"url\": \"https:\/\/www.cloudbeds.com\/pricing\/\",\n      \"description\": \"Contact us for pricing\"\n    }\n  }\n}\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>L&rsquo;exp\u00e9rience des clients que vous souhaitez, le contr\u00f4le que vous m\u00e9ritez Votre vision d&rsquo;un s\u00e9jour parfait pour vos clients ne doit pas \u00eatre limit\u00e9e par votre technologie. Reprenez votre libert\u00e9 et donnez-lui vie.<\/p>\n","protected":false},"author":87,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"wf_page_folders":[],"class_list":["post-90545","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>#Logiciel d&#039;exp\u00e9rience client n\u00b01 - Personnalisez \u00e0 grande \u00e9chelle<\/title>\n<meta name=\"description\" content=\"Offrez un service 5 \u00e9toiles avec la plateforme d&#039;exp\u00e9rience client h\u00f4teli\u00e8re la mieux not\u00e9e. 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