{"id":90062,"date":"2026-04-13T17:30:44","date_gmt":"2026-04-14T00:30:44","guid":{"rendered":"https:\/\/www.cloudbeds.com\/?post_type=podcasts&p=0"},"modified":"2026-04-14T15:24:55","modified_gmt":"2026-04-14T22:24:55","slug":"bashar-wali","status":"publish","type":"podcasts","link":"https:\/\/www.cloudbeds.com\/fr\/the-turndown-podcast\/bashar-wali\/","title":{"rendered":"Bashar Wali: Winning guest loyalty in an age of commoditized hospitality"},"content":{"rendered":"\n

What does it take to keep hospitality from becoming just another commodity? In this episode of The Turndown, Bashar Wali<\/a>, Founder and CEO of This Assembly and Practice Hospitality, shares why the future of hotels lies not in points or perks, but in the power of human connection.<\/p>\n\n\n\n

Drawing on his experience as hotel developer, operator, and tireless traveler, Bashar challenges the industry to rethink loyalty, guest experience, and the role of technology. Discover why emotional intelligence is hospitality’s greatest asset \u2013 and how small, thoughtful moments can transform forgettable stays into lifelong loyalty.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

What does it take to keep hospitality from becoming just another commodity? In this episode of The Turndown, Bashar Wali, Founder and CEO of This Assembly and Practice Hospitality, shares why the future of hotels lies not in points or perks, but in the power of human connection.<\/p>\n

Drawing on his experience as hotel developer, operator, and tireless traveler, Bashar challenges the industry to rethink loyalty, guest experience, and the role of technology. Discover why emotional intelligence is hospitality’s greatest asset \u2013 and how small, thoughtful moments can transform forgettable stays into lifelong loyalty.<\/p>\n","protected":false},"author":87,"featured_media":59279,"template":"","categories":[],"tags":[],"class_list":["post-90062","podcasts","type-podcasts","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nBashar Wali: Winning guest loyalty | The Turndown Podcast<\/title>\n<meta name=\"description\" content=\"In this episode, Bashar Wali shares why the future of hotels lies not in points or perks, but in the power of human connection.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cloudbeds.com\/the-turndown-podcast\/bashar-wali\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bashar Wali: Winning guest loyalty in an age of commoditized hospitality\" \/>\n<meta property=\"og:description\" content=\"In this episode, Bashar Wali shares why the future of hotels lies not in points or perks, but in the power of human connection.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cloudbeds.com\/the-turndown-podcast\/bashar-wali\/\" \/>\n<meta property=\"og:site_name\" content=\"Cloudbeds\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Cloudbeds\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-14T22:24:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2026\/04\/s3-ep01-jj98uk4imn-scaled.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Cloudbeds\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.cloudbeds.com\\\/the-turndown-podcast\\\/bashar-wali\\\/\",\"url\":\"https:\\\/\\\/www.cloudbeds.com\\\/the-turndown-podcast\\\/bashar-wali\\\/\",\"name\":\"Bashar Wali: Winning guest loyalty | The Turndown Podcast\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.cloudbeds.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.cloudbeds.com\\\/the-turndown-podcast\\\/bashar-wali\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.cloudbeds.com\\\/the-turndown-podcast\\\/bashar-wali\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.cloudbeds.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/s3-ep01-jj98uk4imn-scaled.webp\",\"datePublished\":\"2026-04-14T00:30:44+00:00\",\"dateModified\":\"2026-04-14T22:24:55+00:00\",\"description\":\"In this episode, Bashar Wali shares why the future of hotels lies not in points or perks, but in the power of human connection.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.cloudbeds.com\\\/the-turndown-podcast\\\/bashar-wali\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.cloudbeds.com\\\/the-turndown-podcast\\\/bashar-wali\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.cloudbeds.com\\\/the-turndown-podcast\\\/bashar-wali\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.cloudbeds.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/s3-ep01-jj98uk4imn-scaled.webp\",\"contentUrl\":\"https:\\\/\\\/www.cloudbeds.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/s3-ep01-jj98uk4imn-scaled.webp\",\"width\":2560,\"height\":1440},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.cloudbeds.com\\\/the-turndown-podcast\\\/bashar-wali\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.cloudbeds.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Podcasts\",\"item\":\"https:\\\/\\\/www.cloudbeds.com\\\/the-turndown-podcast\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Bashar Wali: Winning guest loyalty in an age of commoditized hospitality\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.cloudbeds.com\\\/#website\",\"url\":\"https:\\\/\\\/www.cloudbeds.com\\\/\",\"name\":\"Cloudbeds\",\"description\":\"#1 Hotel Management Software - 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