Frequently Asked Questions
What is a Hotel Management System?
A Hotel Management System is software used in hospitality industry to control, organize, and execute operations and day-to-day activities of a hotel, hostel, B&B, inn, or vacation rental property. The core functions of the PMS include managing workflows for both back office and front office day operations, like a reservation system and guest profiles, room inventory and occupancy, pricing and RevPAR, check-in and check-out, housekeeping, invoicing, and reporting.
The best hotel management systems available today are cloud-based, integrated, and have an open API to allow for customization. You can check software review sites, such as SoftwareAdvice, Capterra and HotelTechReport, for a list of award-winning software and a breakdown of their available features.
What are the advantages of a good Hotel Management System?
By switching to a modern HMS, property owners stand to gain an array of advantages that help streamline hotel operations, increase revenue, and deliver a happy guest experience. A few advantages include:
Saved time for you and your staff by replacing manual tasks with automations and one-click operations
One login to manage your reservations and guest messaging, update your rates and availability across all OTA channels, and keep your direct bookings in sync in real-time.
A better, more personalized guest experience with modern tech enhancements like contactless payments, integrated messaging apps, mobile concierge, and more
Fast implementation, consistent upgrades, and open API for easy integration
Reduced labor costs and increased staff satisfaction with easy-to-use, easy-to-learn software.
A system that includes credit card payment processing with on-premise terminals your favorite payment gateways.