{"id":22518,"date":"2020-08-03T14:47:30","date_gmt":"2020-08-03T14:47:30","guid":{"rendered":"https:\/\/www.cloudbeds.com\/?p=22518"},"modified":"2025-11-02T03:20:52","modified_gmt":"2025-11-02T11:20:52","slug":"uma-nova-realidade-a-experiencia-hoteleira-sem-contato","status":"publish","type":"post","link":"https:\/\/www.cloudbeds.com\/pt-br\/artigos\/uma-nova-realidade-a-experiencia-hoteleira-sem-contato\/","title":{"rendered":"Uma Nova Realidade: A Experi\u00eancia Hoteleira &#8216;Sem Contato&#8217;"},"content":{"rendered":"\n<p class=\"has-stix-two-text-font-family has-3-x-large-font-size\" style=\"line-height:1.5\">There are dozens of touchpoints throughout the guest journey that have the opportunity to be made contactless. From checking in online to ordering room service off a mobile app or messaging housekeeping to request extra towels.&nbsp;<\/p>\n\n\n<p><span style=\"font-weight: 400;\">With the right technology, these contactless experiences can not only <\/span><a href=\"https:\/\/cloudbeds.com\/hotel-guest\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">enhance guest satisfaction<\/span><\/a><span style=\"font-weight: 400;\">, making it easier for travelers to get what they need, but also streamline internal workflows, making day-to-day hotel operations effortless for teams.\u00a0<\/span><\/p>\n<p>On <a href=\"https:\/\/www.cloudbeds.com\/the-turndown-podcast\/\" target=\"_blank\" rel=\"noopener\">The Turndown<\/a>, Sebastien Leitner, VP of Partnerships at Cloudbeds, spoke with Maxim Tint, Founder &amp; CEO of Trevo, on how Asia is embracing contactless experiences &#8211; and the technology they&#8217;re using to do so.\u00a0<\/p>\n\n        <div class=\"embed-container\">\n\n        <script>\n            document.addEventListener('scroll', init_reo4t6taz1_OnEvent);\n            document.addEventListener('mousemove', init_reo4t6taz1_OnEvent);\n            document.addEventListener('touchstart', init_reo4t6taz1_OnEvent);\n            document.addEventListener('DOMContentLoaded', () => {\n                setTimeout(init_reo4t6taz1, 5000);\n            });\n\n            function init_reo4t6taz1_OnEvent(event) {\n                init_reo4t6taz1();\n                event.currentTarget.removeEventListener(event.type, init_reo4t6taz1_OnEvent);\n            }\n\n            function init_reo4t6taz1() {\n\n                if (window.Load_reo4t6taz1_DidInit) {\n                    return false;\n                }\n\n                const dateHash = new Date().valueOf();\n\n                window.Load_reo4t6taz1_DidInit = true;\n\n                const script_w1 = document.createElement('script');\n                script_w1.type = 'text\/javascript';\n                script_w1.src = 'https:\/\/fast.wistia.com\/embed\/medias\/reo4t6taz1.jsonp';\n                script_w1.defer = true;\n                document.getElementsByTagName('body')[0].appendChild(script_w1);\n\n                const script_w2 = document.createElement('script');\n                script_w2.type = 'text\/javascript';\n                script_w2.src = 'https:\/\/fast.wistia.com\/assets\/external\/E-v1.js';\n                script_w2.defer = true;\n                document.getElementsByTagName('body')[0].appendChild(script_w2);\n            }\n        <\/script>\n\n        <div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\">\n            <div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\">\n                                <div class=\"wistia_embed wistia_async_reo4t6taz1 videoFoam=true \" style=\"height:100%;position:relative;width:100%\">\n                    <div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\">\n                        <img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/reo4t6taz1\/swatch\" style=\"filter:blur(5px);height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" \/>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n\n\n\n    <div class=\"wp-block-cloudbeds-cta-block-blog cta-block-blog-yellow\">\n        <div class=\"max-w-[1368px] mx-auto flex flex-col sm:flex-row sm:items-center justify-between gap-6 rounded-[4px] font-host p-7 bg-center sm:bg-right bg-cover sm:bg-contain bg-no-repeat\">\n            <div class=\"sm:max-w-[360px] max-w-full\">\n                <h2 class=\"text-2xl font-light text-neutral-coffee-05 mb-3\">How Asia is jumpstarting the documentless travel revolution.<\/h2>\n            <\/div>\n            <div class=\"flex w-full justify-end\">\n\n                <a href=\"https:\/\/www.cloudbeds.com\/the-turndown-podcast\/?wchannelid=anrxya09je&#038;wmediaid=3jqm7aio87\" class=\"btn-rich-brown px-4 py-2 rounded-md inline-flex items-center gap-2 no-underline transition duration-300 ease-in-out hover:no-underline active:no-underline focus:no-underline\" target=\"_self\" rel=\"\">\n                    <span>Listen now<\/span>\n                    <svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" fill=\"currentColor\" viewBox=\"0 0 256 256\">\n                        <path d=\"M200,64V168a8,8,0,0,1-16,0V83.31L69.66,197.66a8,8,0,0,1-11.32-11.32L172.69,72H88a8,8,0,0,1,0-16H192A8,8,0,0,1,200,64Z\"><\/path>\n                    <\/svg> <\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n<p><span style=\"font-weight: 400;\"><br \/>In this article, we explore the role of integrated technology in the hotel industry and how it\u2019s empowering hoteliers to deliver contactless guest experiences.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\n    <div class=\"wp-block-group has-neutral-chalk-05-background-color has-background has-link-color has-stix-two-text-font-family is-vertical is-layout-flex wp-container-core-group-is-layout-d7883472 wp-block-group-is-layout-flex cloudbeds-definition-box\" style=\"border-radius:4px;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.179), 16px);\">\n        <h2 id=\"what\" class=\"what\">What is a contactless guest experience?<\/h2>\n<p><span style=\"font-weight: 400;\">A contactless guest experience empowers your guests to complete parts of their stay without physical interaction. While it\u2019s possible for hotels today to deliver completely contactless guest experiences, eliminating physical interaction from booking to check-out, many hotels opt for a hybrid model, with some in-person interactions paired with contactless options.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, hotels can have guests sign the necessary paperwork, provide ID and booking confirmation, and receive a digital key, all prior to ever stepping foot on your property. This approach not only builds trust as part of a great customer experience but frees up valuable time for your staff to focus on other tasks.     <\/div>\n\n    <!-- <div class=\"definition-content pdt-20 pdb-20 pdl-25 pdr-25 site-color-7-bk border-r-20 mgt-20 mgb-20\">\n\t\t<div class=\"font-w-600 font-24 mgr-10 brk-700-mgr-0 site-color-27\">\n\t\t\t\t\t<\/div>\n\t<\/div> -->\n\n<\/span><\/p>\n<h2 id=\"evolution\" class=\"evolution\">The evolution of contactless experiences<\/h2>\n<p><span style=\"font-weight: 400;\">Contactless technologies experienced a surge in popularity during the COVID-19 pandemic, given limited physical contact and social distancing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hoteliers discovered that contactless options not only helped during labor shortages but also exceeded guest expectations, with travelers expressing a desire for continued use of contactless experiences. In a 2022 Statista survey conducted post-pandemic, <\/span><a href=\"https:\/\/www.statista.com\/statistics\/1398105\/hotel-technologies-guests-want-adopted-worldwide\/#:~:text=During%20a%202022%20survey%2C%20global,the%20survey%20sample%20saying%20so.\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">50% of respondents<\/span><\/a><span style=\"font-weight: 400;\"> reported the desire for permanent adoption of contactless check-in and check-out, along with contactless<\/span><a href=\"https:\/\/www.cloudbeds.com\/pt-br\/artigos\/metodos-pagamento-hoteis\/#methods\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\"> hotel payment methods<\/span><\/a><span style=\"font-weight: 400;\">, like Apple Pay and buy now, pay later (BNPL) options such as Affirm.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hotels listened, and today, it\u2019s commonplace for guests to run into contactless touchpoints throughout the guest journey (and almost surprising when they\u2019re not available).\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Looking ahead, hoteliers can expect increased use cases for <\/span><a href=\"https:\/\/www.cloudbeds.com\/hotel-ai\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">artificial intelligence (AI)<\/span><\/a><span style=\"font-weight: 400;\"> as part of the shift towards contactless hospitality, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Facial recognition for ID verification\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Intelligent chatbots<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Personalized recommendations (dining, activities, services)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Predictive maintenance and housekeeping\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real-time resolution (ie., detect if a digital key is not working)\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">AI will support hotels in delivering <\/span><a href=\"https:\/\/www.cloudbeds.com\/pt-br\/ia\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">hyper-personalized services at scale<\/span><\/a><span style=\"font-weight: 400;\">, to enhance the guest experience and streamline operations.<\/span><\/p>\n<h2 id=\"how\" class=\"how\">How to implement contactless touchpoints throughout the guest journey\u00a0<\/h2>\n<p><span style=\"font-weight: 400;\">The contactless hotel journey enhances convenience while personalizing your guests\u2019 experience. From discovery to post-stay, each stage offers unique opportunities to streamline interactions with your guests.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This section covers key tools and best practices for enabling contactless solutions for a winning hotel guest experience. By adopting these strategies, hotels can meet guest expectations and improve operational efficiency.<\/span><\/p>\n<h3>Discovery<\/h3>\n<p><span style=\"font-weight: 400;\">Guests expect to be able to book a hotel stay without having to pick up the phone. To keep travelers on your site and away from OTAs, hotels must <\/span><a href=\"https:\/\/www.cloudbeds.com\/pt-br\/motor-de-reservas\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">seamlessly integrate their booking engin<\/span><span style=\"font-weight: 400;\">e<\/span><\/a><span style=\"font-weight: 400;\"> to facilitate online bookings. Ensure your booking engine is user-friendly, mobile-responsive, and offers efficient search functionalities so guests can search its interfaces and book without interaction with your property.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Include add-ons and upsells on your property\u2019s website to increase revenue and allow guests to customize their stay with you. A few other technologies that facilitate contactless experiences during the discovery phase include:<\/span><\/p>\n<h3><span style=\"font-size: 13pt;\">Chatbots<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Sometimes, travelers need help or answers to questions but are unsure of the best way to contact you. That\u2019s where chatbots can become an integral part of your hotel website. A <\/span><a href=\"https:\/\/www.cloudbeds.com\/pt-br\/artigos\/hotel-chatbot\/\"><span style=\"font-weight: 400;\">hotel chatbot<\/span><\/a><span style=\"font-weight: 400;\"> is often powered by AI, mimicking human conversations between your property and guests to answer questions and facilitate a seamless booking experience.<\/span><\/p>\n<p><a href=\"https:\/\/hospitality.economictimes.indiatimes.com\/news\/speaking-heads\/chatbots-in-hospitality-redefining-customer-service-in-the-digital-age\/115242626\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Research shows <\/span><\/a><span style=\"font-weight: 400;\">that chatbots can increase booking conversion rates for hotels by up to 30% and lead to a 55% increase in upselling opportunities for hotels.\u00a0<\/span><\/p>\n<h3><span style=\"font-size: 13pt;\">Online payments<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Most travelers are comfortable making online payments, and for hotels, it\u2019s a win-win. Not only are you collecting payment details ahead of time in case of cancellations or no-shows, but you can store guest payment details in the PMS so that when guests make a purchase on-property, it will be automatically charged to their folio, improving the guest experience.<\/span><\/p>\n<h3>Pre-arrival\u00a0<\/h3>\n<p><span style=\"font-weight: 400;\">During the pre-arrival phase, you\u2019ll want to build anticipation and answer questions, ideally before guests have to get in touch with you. Place importance on using effective technology solutions to enhance your contactless service with guests throughout this period.<\/span><\/p>\n<h3><span style=\"font-size: 13pt;\">Immediate confirmation\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The last thing your guests want to feel when they book with you is stress or anxiety. Keep your processes running smoothly and alleviate your guests\u2019 worries with a confirmation email immediately after booking.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a best practice, collect guests&#8217; preferred contact methods during the booking process (like email, SMS, or WhatsApp) and follow up with all communication via this channel.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After you send the initial confirmation message with reservation details, build out additional flows to send at regular intervals leading up to arrival. We recommend a week or so before with FAQs and <\/span><a href=\"https:\/\/www.cloudbeds.com\/pt-br\/hospede-hotel\/upsell\/\"><span style=\"font-weight: 400;\">upsell opportunities<\/span><\/a><span style=\"font-weight: 400;\"> and the day before with check-in instructions.<\/span><\/p>\n<h3><span style=\"font-size: 13pt;\">Upsell promotion<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">During your pre-arrival touchpoint, suggest activities and upsells for your guests to book prior to their stay. These can be tailored to your guests&#8217; preferences based on the <a href=\"https:\/\/www.cloudbeds.com\/articles\/guest-profiles\/\" target=\"_blank\" rel=\"noopener\">information stored in their guest profiles<\/a>. For example, a bottle of champagne in their room upon arrival is a thoughtful touch for a couple celebrating their honeymoon.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Be strategic when offering add-ons and extra services, and ensure your packages suit your target audience. Leveraging existing guest data within your <\/span><a href=\"https:\/\/www.cloudbeds.com\/pt-br\/artigos\/crm-hoteleiro\/\"><span style=\"font-weight: 400;\">customer relationship management (CRM) system<\/span><\/a><span style=\"font-weight: 400;\">, will help to present, rather than push, your upsell products and services.<\/span><\/p>\n<h3><span style=\"font-size: 13pt;\">Digital check-in<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Prior to arrival, send a link to your guests where they can fill in their information, including verifying their ID, payment methods, and guest information. Digital check-in is also a good time to present possible guest room upgrades to guests who might wish for a little extra space.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Prior to their immediate arrival, send your guests a digital welcome kit with information on where to park, your Wi-Fi password, amenities, and local tips. This will streamline their check-in experience even further, allowing them to breeze past your property\u2019s reception upon arrival.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cloudbeds.com\/passport-usercon\/\" target=\"_blank\" rel=\"noopener\">During Passport<\/a>, Ricardo Diaz, Strategic Onboarding Consultant at Cloudbeds, showcased how Cloudbeds facilitates digital check-in and upselling for hotels.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\n        <div class=\"embed-container\">\n\n        <script>\n            document.addEventListener('scroll', init_r6nolwtyij_OnEvent);\n            document.addEventListener('mousemove', init_r6nolwtyij_OnEvent);\n            document.addEventListener('touchstart', init_r6nolwtyij_OnEvent);\n            document.addEventListener('DOMContentLoaded', () => {\n                setTimeout(init_r6nolwtyij, 5000);\n            });\n\n            function init_r6nolwtyij_OnEvent(event) {\n                init_r6nolwtyij();\n                event.currentTarget.removeEventListener(event.type, init_r6nolwtyij_OnEvent);\n            }\n\n            function init_r6nolwtyij() {\n\n                if (window.Load_r6nolwtyij_DidInit) {\n                    return false;\n                }\n\n                const dateHash = new Date().valueOf();\n\n                window.Load_r6nolwtyij_DidInit = true;\n\n                const script_w1 = document.createElement('script');\n                script_w1.type = 'text\/javascript';\n                script_w1.src = 'https:\/\/fast.wistia.com\/embed\/medias\/r6nolwtyij.jsonp';\n                script_w1.defer = true;\n                document.getElementsByTagName('body')[0].appendChild(script_w1);\n\n                const script_w2 = document.createElement('script');\n                script_w2.type = 'text\/javascript';\n                script_w2.src = 'https:\/\/fast.wistia.com\/assets\/external\/E-v1.js';\n                script_w2.defer = true;\n                document.getElementsByTagName('body')[0].appendChild(script_w2);\n            }\n        <\/script>\n\n        <div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\">\n            <div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\">\n                                <div class=\"wistia_embed wistia_async_r6nolwtyij videoFoam=true \" style=\"height:100%;position:relative;width:100%\">\n                    <div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\">\n                        <img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/r6nolwtyij\/swatch\" style=\"filter:blur(5px);height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" \/>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<br \/><\/span><span style=\"font-weight: 400;\">\n    <div class=\"wp-block-cloudbeds-cta-block-blog cta-block-blog-yellow\">\n        <div class=\"max-w-[1368px] mx-auto flex flex-col sm:flex-row sm:items-center justify-between gap-6 rounded-[4px] font-host p-7 bg-center sm:bg-right bg-cover sm:bg-contain bg-no-repeat\">\n            <div class=\"sm:max-w-[360px] max-w-full\">\n                <h2 class=\"text-2xl font-light text-neutral-coffee-05 mb-3\">Watch the full session from Passport.<\/h2>\n            <\/div>\n            <div class=\"flex w-full justify-end\">\n\n                <a href=\"https:\/\/www.cloudbeds.com\/passport-usercon\/?wchannelid=qfg9zht2am&#038;wmediaid=fmxdwgu410\" class=\"btn-rich-brown px-4 py-2 rounded-md inline-flex items-center gap-2 no-underline transition duration-300 ease-in-out hover:no-underline active:no-underline focus:no-underline\" target=\"_self\" rel=\"\">\n                    <span>Watch now<\/span>\n                    <svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" fill=\"currentColor\" viewBox=\"0 0 256 256\">\n                        <path d=\"M200,64V168a8,8,0,0,1-16,0V83.31L69.66,197.66a8,8,0,0,1-11.32-11.32L172.69,72H88a8,8,0,0,1,0-16H192A8,8,0,0,1,200,64Z\"><\/path>\n                    <\/svg> <\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/span><\/p>\n<h3>Arrival<\/h3>\n<p><span style=\"font-weight: 400;\">During the arrival phase, if you offer contactless check-in, try to find other unique ways to welcome guests in person and provide them with a human touch, like a welcome drink, local custom, or personalized note.\u00a0\u00a0<\/span><\/p>\n<h3><span style=\"font-size: 13pt;\">Digital keys<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Consider leveraging digital keys to help guests bypass the front desk completely. Once guests complete digital check-in, you can release the room key for them to use upon arrival.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not only do keyless check-ins remove the need for a physical keycard, but they also reduce associated costs with producing keys and ensure guests always have access to their room via their mobile devices.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In Cloudbeds, for example, hotels can choose from one of our digital key partners and enable the functionality within the system. Hotels can set check-in and check-out times indicating when the key is valid, and guests can then access the key in the Guest Book (a mobile link) at the set time.\u00a0<\/span><\/p>\n<h3><span style=\"font-size: 13pt;\">Self-service kiosks\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Another option for check-in is kiosks. Enable guests to check themselves in and out by placing self-service kiosks in your lobby. These terminals automate manual tasks and workflows like dispensing hotel keys, booking concierge services, and even making reservations, cutting down on guest interactions and foot traffic to your front desk and satisfying guest needs.<\/span><\/p>\n<h3>In-stay<\/h3>\n<p><span style=\"font-weight: 400;\">Guests shouldn\u2019t have to pick up the phone or come down to the front desk when they need something. Make it easy for them to order room service, request housekeeping services, ask questions, and book activities.<\/span><\/p>\n<h3><span style=\"font-size: 13pt;\">Messaging platforms<\/span><\/h3>\n<p><a href=\"https:\/\/www.cloudbeds.com\/pt-br\/sistema-engajamento-hospedes\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Guest messaging platforms<\/span><\/a><span style=\"font-weight: 400;\"> not only save your guests time when they have a quick question, but they also satisfy guest expectations by aligning with their preferred messaging channel.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Through a unified inbox, you and your hotel staff can quickly address questions from across different platforms, such as SMS, WhatsApp, and even OTAs like Airbnb. For more efficient communication, use <a href=\"https:\/\/www.cloudbeds.com\/hotel-ai\/messaging\/\" target=\"_blank\" rel=\"noopener\">AI-powered chat tools<\/a> to minimize human intervention and reduce repetitive questions.<\/span><\/p>\n<h3><span style=\"font-size: 13pt;\">Digital room service<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Allow your guests to order room service from their mobile devices using an app or messaging channel. <\/span><a href=\"https:\/\/www.cloudbeds.com\/pt-br\/integrations\/toast\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Toast<\/span><\/a><span style=\"font-weight: 400;\">, for example, makes it easy for guests to order via QR code and have the charge added to their folio \u2013 this self-serve experience results in a 9% higher check size compared to traditional methods.\u00a0<\/span><\/p>\n<h3><span style=\"font-size: 13pt;\">Contactless check-out (&amp; applicable upsells)\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Prior to checkout, follow up with guests via messaging channel to see if they\u2019d be interested in a late checkout (if available) or transportation to their next destination as part of your upselling strategy. Using the guest book, they should be able to choose and pay for these selections.\u00a0<\/span><\/p>\n\n    <div class=\"wp-block-cloudbeds-cta-block-blog-image bg-primary-blue-05 max-w-4xl mx-auto flex flex-col sm:flex-row sm:items-stretch justify-between rounded-[4px] font-host py-0 pl-0\">\n        <div class=\"sm:min-h-[230px] w-full sm:min-h-full sm:h-auto sm:max-w-[330px] flex items-center justify-center text-center bg-neutral-coffee-05 text-sm mx-auto ml-0 overflow-hidden text-neutral-chalk-01\">\n\n            \n                <img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/12\/Hospitality-Upsells-Playbook.jpg\" alt=\"Why digital keys are the future of security and guest experience\" class=\"w-full h-full object-cover\">\n\n                    <\/div>\n        <div class=\"m-6\">\n            <h2 class=\"text-2xl font-light text-neutral-coffee-05 mb-3\">UPSELL PLAYBOOK<\/h2>\n            <p class=\"text-base text-neutral-coffee-05 font-light\">Discover ways to increase revenue throughout the guest journey.<\/p>\n            <div class=\"flex-shrink-0 mt-7\">\n                <div class=\"flex w-full justify-start\">\n\n                    <a href=\"https:\/\/www.cloudbeds.com\/ebooks\/hotel-upsells\/\" class=\"btn-rich-brown px-4 py-2 rounded-md inline-flex items-center gap-2 no-underline transition duration-300 ease-in-out hover:no-underline active:no-underline focus:no-underline bg-rich-brown-01 text-white\" target=\"_blank\" rel=\"\">\n                        <span>Download playbook<\/span>\n                        <svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" fill=\"currentColor\" viewBox=\"0 0 256 256\">\n                            <path d=\"M200,64V168a8,8,0,0,1-16,0V83.31L69.66,197.66a8,8,0,0,1-11.32-11.32L172.69,72H88a8,8,0,0,1,0-16H192A8,8,0,0,1,200,64Z\"><\/path>\n                        <\/svg> <\/a>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n<h3>Post-stay<\/h3>\n<p><span style=\"font-weight: 400;\">Just because your guests have departed your hotel doesn\u2019t mean the contactless experience stops there.<\/span><\/p>\n<h3><span style=\"font-size: 13pt;\">Digital invoices<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ensure your guests always have access to their payment records and confirmations by providing <\/span><a href=\"https:\/\/www.cloudbeds.com\/pt-br\/templates\/fatura\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">digital copies of invoices and receipts<\/span><\/a><span style=\"font-weight: 400;\"> via email. This reduces paper waste associated with billing while enabling a digital paper trail to keep track of finances.<\/span><\/p>\n<h3><span style=\"font-size: 13pt;\">Automated feedback<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Make it easy for your visitors to leave feedback about your property by automating this process. Use automated messaging to send guests post-stay surveys to collect their thoughts and opinions X number of hours or days after their stay.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also build review workflows to collect feedback on platforms like Google and TripAdvisor.<\/span><\/p>\n<h2 id=\"technology\" class=\"technology\">How integrated technology makes it possible\u00a0<\/h2>\n<p><span style=\"font-weight: 400;\">Integrated technology paves the way for efficient, contactless guest experiences that meet evolving traveler demands. With the <\/span><a href=\"https:\/\/www.cloudbeds.com\/pt-br\/software-gestao-hoteleira\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">property management system (PMS)<\/span><\/a><span style=\"font-weight: 400;\"> at its core, hotels are able to integrate hospitality technology that makes it easy to deliver contactless experiences.\u00a0<\/span><\/p>\n<h3>Sweet Accommodations implements contactless experiences<\/h3>\n<p><span style=\"font-weight: 400;\">Starting out as one small hostel in the middle of Barcelona, <\/span><a href=\"https:\/\/www.cloudbeds.com\/customers\/sweet_accommodations\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Sweet Accommodations<\/span><\/a><span style=\"font-weight: 400;\"> has grown into a diverse portfolio of unique hotels, hostels, suites, studios, co-living spaces, and apartments across Barcelona, Sevilla, and Lloret de Mar \u2014 catering to a wide range of guests, from families and friends to digital nomads and business travelers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With Cloudbeds, Chekin, and HiJiffy, Sweet Accommodations has been able to automate guest registration, implement online check-in, and offer AI-powered guest communication from booking to departure to facilitate contactless guest experiences.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Since switching to Cloudbeds, Sweet Accommodations\u2019 upsells and repeat customers have increased by 20%, and they\u2019ve been able to dedicate an additional 16 hours per week to elevating guest experiences \u2013 from personalized welcomes to unique excursions.\u00a0<\/span><\/p>\n<h2>Delivering unique, contactless experiences<\/h2>\n<p><span style=\"font-weight: 400;\">With Cloudbeds and our marketplace partners, hoteliers can offer contactless payment methods, guest messaging, an integrated booking engine, automated workflows, digital keys, surveys, invoicing, and more to build a unique and customizable guest experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\n    <div class=\"wp-block-cloudbeds-cta-block-blog cta-block-blog-yellow\">\n        <div class=\"max-w-[1368px] mx-auto flex flex-col sm:flex-row sm:items-center justify-between gap-6 rounded-[4px] font-host p-7 bg-center sm:bg-right bg-cover sm:bg-contain bg-no-repeat\">\n            <div class=\"sm:max-w-[360px] max-w-full\">\n                <h2 class=\"text-2xl font-light text-neutral-coffee-05 mb-3\">Deliver contactless guest experiences with Cloudbeds.<\/h2>\n            <\/div>\n            <div class=\"flex w-full justify-end\">\n\n                <a href=\"https:\/\/www.cloudbeds.com\/request-a-demo\/\" class=\"btn-rich-brown px-4 py-2 rounded-md inline-flex items-center gap-2 no-underline transition duration-300 ease-in-out hover:no-underline active:no-underline focus:no-underline\" target=\"_self\" rel=\"\">\n                    <span>Book a demo<\/span>\n                    <svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" fill=\"currentColor\" viewBox=\"0 0 256 256\">\n                        <path d=\"M200,64V168a8,8,0,0,1-16,0V83.31L69.66,197.66a8,8,0,0,1-11.32-11.32L172.69,72H88a8,8,0,0,1,0-16H192A8,8,0,0,1,200,64Z\"><\/path>\n                    <\/svg> <\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/span><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Quando os h\u00f3spedes podem resolver o b\u00e1sico pelo celular, sua equipe ganha tempo e seu hotel funciona de forma mais eficiente.<\/p>\n","protected":false},"author":16,"featured_media":22461,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[161,10488,4352],"tags":[],"class_list":["post-22518","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artigos","category-engajamento-hospedes","category-tendencias-da-industria"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Uma Nova Realidade: A Experi\u00eancia Hoteleira &#039;Sem Contato&#039;<\/title>\n<meta name=\"description\" content=\"Hot\u00e9is Self-Service: a mais nova experi\u00eancia de h\u00f3spede &quot;sem contato&quot;. 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