A beautiful room with an amazing view.\u00a0 The thoughtful in-room welcome set-up and personalized attentive service.<\/p>\n
Sounds like the perfect stay, right? <\/span>But what if it starts or ends with a clunky payment process?\u00a0<\/span><\/p>\n \u00a0<\/p>\n Think about the check-in, for example. Do your guests have to wait for a front desk agent to manually type the credit card number into your property management system?\u00a0<\/span><\/p>\n Does check-out take ages because staff needs to verify and manually add bills from different outlets?\u00a0<\/span><\/p>\n As you can imagine, these scenarios put a damper on the guest experience, and since they occur at the beginning and end of a guest\u2019s stay, they\u2019re likely to leave an impression.\u00a0<\/span><\/p>\n James Lemon, Global Lead of Travel, Transport, and Leisure at Stripe, and Chad Brubaker, Senior Director of Product at Cloudbeds, discuss the challenges of hotel payments and how the goal should be to create a frictionless experience for guests.<\/p>\n \n Payments affect the overall guest experience<\/h2>\n