Who’s feeding the snake?

Hey folks, Adam Harris here, founder and CEO of Cloudbeds.

My wife Kelly and I both use Claude every day. She asks it about clothes. I ask it about wine. We both ask it about life: the cabinet guy, the kids’ soccer schedule, who’s feeding the snake.

The thing driving me insane: our two Claudes couldn’t talk to each other.

So one Saturday, I built the layer that let them. We voice-memo into a shared thread, an AI agent picks it up, logs everything, sends us a daily planner. Really easy to build.

What I built wasn’t a smarter AI. The AI was already smart. I built the connective tissue. That was the whole game.

That’s exactly what’s been missing in hospitality.

A hotel is a coordination problem dressed up as a building. Front desk tells housekeeping. Housekeeping tells maintenance. Revenue tells distribution.

Most AI in hospitality works in isolation. A chatbot that doesn’t know the room is mid-clean. A pricing tool that doesn’t know a discount is about to fire.

Last week a hotelier built an agent on our API. He gave it one sentence: « Create the cleaning schedule for April.” And it pulled every booking, caught a room conflict, fixed it through the API, drafted bilingual staff emails. Three minutes. His take: Day 1 was setup. Day 2 was proof.

He didn’t get early access. He just opened our API. Because Cloudbeds is the connective tissue; thirteen years of one unified data model, every department coordinating in real time, ready for an agent to act on. That’s the difference between AI that runs your hotel and AI that confidently makes things up.

Same thing Kelly and I figured out at the kitchen table. The AI is already smart. It needs the whole picture: your kids, the contractor, the snake. Or your front desk, housekeeping, revenue calendar. On one platform. In real time. Or it’s guessing.

If you’ve been waiting for permission, this is it. Just make sure what’s underneath is worth trusting.

What will you build? 

Onward!

Adam

Our podcast, hosted by Sébastien Leitner, is back and going deeper, asking tougher questions, and challenging the comfortable answers. 

The first few conversations are live and feature Suzanne Speak (Radisson Hotel Group) and Vipul Dayal (Entrepreneur & Hospitality Expert).

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For French Cowboys, growth starts with restraint. What began with two founders spotting overlooked, “memory-soaked” properties has turned into a portfolio of seven design-forward hotels, each with its own identity, rooted in its town.

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