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Business Development Associate - Partner Growth - Latin America

Latin America
Strategic Partnerships
Overview

Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its award-winning front desk, revenue, distribution, guest acquisition and guest engagement solutions seamlessly combined in a single unified system. 

Behind the Cloudbeds platform is a growing team of 700+ employees distributed across 40+ countries speaking 30+ languages. From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry’s biggest challenges.

From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values that allow our team to thrive. This means we:

  • Hire the best people around the world;
  • Emphasize the value of results over hours put in;
  • Provide flexibility in working hours and locations;
  • Foster an inclusive environment that celebrates bold thinking and diverse perspectives;
  • Offer open vacation policies, free LinkedIn Learning, and other benefits that promote well-being and professional development.

Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Business Development Associate - Partner Growth.

As an Business Development Associate - Partner Growth, you will be at the forefront of championing the success of our partners in the Cloudbeds Marketplace. Your primary responsibility will be to guide partners through the onboarding and go-to-market processes, with the overarching goal of optimizing overall partner onboarding and increasing the number of live properties and partners. This role offers a unique opportunity to drive the growth of both marketplace and distribution partners while gaining a deep understanding of the dynamic hospitality landscape.

Location: Remote - Latin America (Mexico or Colombia preferred)

What You Will Do:

  • Partner Onboarding - Post Certification own and manage the partner onboarding ensuring a seamless experience, and launching them in the Cloudbeds Marketplace.
  • Drive Pilot Use - identify and find pilot properties to drive the utilization of partner applications / channels minimizing go-live delays and optimizing the time spent by each partner, in collaboration with the API onboarding team.
  • Documentation - Create release notes to support internal teams in promoting and generating leads for our partners.
  • Asset Management - Source and deliver partner assets as required and distribute to the relevant teams and communication channels.
  • Feedback Loop - Orchestrate and execute regular and ad hoc surveys with properties of all partners post-pilot phase. Be accountable for collecting and communicating partner feedback to the dedicated teams needing to intervene for improvement.
  • Training - Schedule and conduct partner training sessions to ensure that knowledge of key features of our partners is disseminated across the organization, including Customer Success Managers (CSM), onboarding, sales, support, and marketing teams.
  • Content Creation - Create partners' landing pages, Guru cards, product benefits/highlights, product/marketing videos, solution overviews, and promotional materials to effectively position and communicate partner features.
  • Regional Case Studies - Coordinate the creation of regional case studies highlighting successful partnerships. Collaborate with partners and internal teams to develop compelling case studies that showcase the value of our platform in specific regions.
  • Connect with the Rest of the Team / Organization - collaborate closely with cross-functional teams within the organization, including Customer Success Managers (CSM), onboarding, sales, support, and marketing teams. Communicate effectively with internal and external stakeholders to ensure the success of high-visibility projects.

You’ll Succeed With:

  • 0 - 2 years experience in Account Management required or other relevant experience as approved by HR
  • Bilingual in English/Spanish required; ability to communicate in Portuguese in addition to English/Spanish is preferred

Nice To Have:

  • Intermediate - Advanced Proficiency with MS Excel
  • Experience with Salesforce preferred

#LI-MM1

Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we’ll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!

Company Awards to Check Out! 

  • Best Places to Work | HotelTechReport (2018-2023)
  • Best PMS | HotelTechReport (2021-2023)
  • Technology Fast 500 | Deloitte (2023)
  • Fastest Growing Companies | Inc. 5000 (2022)
  • Best Startup Employers | Forbes (2022)
  • Best Remote Companies to Work | BuiltIn (2022)

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at accomodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

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