What is the timeline for the implementation process?
Most of our properties are fully implemented within 2-3 weeks. The speed of the implementation primarily depends on how quickly you can enter all of the required property information including rooms, rates, taxes and future reservations (for correct availability). In some cases, properties have gone live in 3-4 days.
If I have further questions, where can I find additional information?
We have over 1500 articles and videos in our knowledgebase at https://myfrontdesk.cloudbeds.com/hc/en-us
We also have an awesome Customer Coaches Team ready to answer every question you have. Email: firstname.lastname@example.org
In the application every page has a help section which provides specific training and resources for that page.
How long after we start connecting the OTAs is the process completed?
After you start the connection process, the OTAs take around 24 hours but some OTAs can take up to one week to authorize.
When will I be charged for my Cloudbeds’ accounts?
You will be charged for your Cloudbeds account immediately after your trial, regardless of the status of the setup phase you are in.
What languages are supported?
We currently provide the application and support in 3 languages (English, Portuguese and Spanish).
Can anyone help me with my implementation?
We encourage you to primarily work with your implementation coach since they are the most knowledgeable about the application and your unique setup. Your dedicated coach is available Monday – Friday.
Can I go live on Friday or the weekend?
We strongly recommend that customers go live Monday – Thursday. Your Customer Coach will then be available to help answer any questions if an unexpected issue arises.
How do I import my future or past reservations?
We encourage you to primarily work with your Coach since they are most knowledgeable about the application and your unique setup.