Award-Winning Cloud-Based Hostel Management Software

Cloudbeds was tailored for hostels. Easily manage your property no matter the size.

We hostels. Hostels us.

We’re travelers, property managers, operators, and owners. With over 150,000 beds and dorms spread across 115 countries and 200 million room nights sold, we know what hostels need and how to provide it.

For hostels, by hostels

We’ve studied and researched what hostels need to run their business efficiently. Over the years, we’ve added functionality and optimized our hostel property management system based on feedback from more than 4,000 hostels around the world. We’re committed to building the best hostel experience in the world.

Cloudbeds has made training our front desk team super easy and efficient. The ability to connect to the wide variety of OTAs which Cloudbeds connects with has maximized our revenue potential!

Bobby, ITH Hostels

What the pros use to run their hostels

With Cloudbeds’ hostel management software, you’ll have the same tools that industry leaders use to drive more reservations and make more money. Get the professional hostel management software you need to be more organized and efficient in both your day-to-day tasks and your long-term strategies.

“I love coming into work and hearing positive feedback from our hostel clients. We feel that we make their lives easier and more efficient.”

-Ipo Torres, Customer Coach

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Everything in one place, so you can spend more time with guests

We know that hostel owners want to spend less time dealing with emails and other admin tasks. Our integrated solution includes property management, channel management, booking engine, and revenue management systems, all in one place. Cloudbeds is proven to sell more beds and reduce administrative hours while streamlining your hostel’s processes.

Reservation Calendar / Dashboard

Streamline everyday operations

Imagine doing common daily tasks in seconds instead of minutes. On average, hostels save over 8 hours a week using Cloudbeds. With just a few clicks, you can take phone or walk-in reservations using the myfrontdesk calendar and reservation system. Check-ins, check outs, payment processing, and reporting are all easy to access and take moments to complete.

Use the drag and drop calendar to quickly move around guest reservations.

Allows you to choose the most profitable room assignments and maximize occupancy.

Process payments in almost any form instantly.

Easily keep track of employee cash drawers and permissions.

Use the housekeeping module to quickly find out which rooms or beds need attention.

Channel Manager

Promote and sell everywhere

You are in the hostel business to sell beds and private rooms. Our channel manager and booking engine give you the ability to sell on more than 300 distribution channels around the world including those most popular for hostels like Hostelworld and Booking.com.

Drive more direct reservations with our conversion-friendly booking engine.

Extend your reach with more distribution channels, there are more than 300 available to you!

We have trained hospitality consultants who will help you choose the most profitable distribution channels.

Unsure of what channels are right for you? We created a guide on the most important OTAs for hostels.

Encourage direct bookings with our rate checker widget.

Booking Engine

Accept and manage direct bookings

Our booking engine and hostel software support all types of room types. Cloudbeds is built to support private rooms, dorms, bunks, shared dorms,tents, and more. Use our hostel management software to sell the way you want to.

Powerful Reporting

Know your property inside and out

Production Reports

Production reports help you make decisions based on your guests’ booking behaviors. They analyze which channels your guests use, what types of rooms they book, and more. Production reports also report on occupancy including ADR and RevPAR.

Financial Reports

Cloudbeds financial reports show you both high-level and granular data on your finances. Our reports cover all the basics. Transaction, revenue, adjustments and more are all included in our financial suite.

Daily Activity Reports

Daily Activity Reports give you a daily snapshot of your property. We’ve created world-class daily reporting that allows you to look into how your property is performing in real-time and make adjustments.

On the go, just like you

We know hostel owners are busy people. Cloudbeds works on any device, no matter where you are. Access reservations, reports, and more at your fingertips.

Support when you need it

We’re here for you when you have questions or need some extra help. With a global support team, we’re only a click away.

Always listening, always getting better

Our 4,000 diverse clients make us better every day. We regularly update Cloudbeds with functionality hostel owners request.

It’s all about the bottom line. You’ll make more money with Cloudbeds.

Book a demo to see how we increase hostel’s direct bookings by 25% on average.

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Frequently asked Questions

What is a booking engine?

A booking engine is a piece of software that allows guests to book reservations on your website and directly send them to your property management system. Booking engines, like ours, are installed directly on your website. Allow guests to confirm and pay their reservation.

How does myfrontdesk connect to online travel agencies?

Myfrontdesk connects to online travel agencies via our channel manager myallocator. A channel manager allows you to allocate your inventory on all your distribution channels like booking.com, hostelworld, hostels.com, and many more.

What kind of reports can I get from myfrontdesk?

Myfrontdesk offers a whole collection of different reports categorized three ways: production reports, financial reports, and daily activity reports.

Production reports include:
1. RevPar Report
2. Average Daily Rate report
3. Channel Production Report
4. Reservations by Rate Plan Report
5. Reservations by Country Report
Financial Reports Include:
1. Payout/Commission report
2. Transactions Report
3. Daily Financial Report
4. Adjustments Report
5. Payment Ledger
Daily Activity Reports
1. Account Balances
2. Cashier Report
3. Arrivals Report
4. Departures Report
5. In-house Report
6. No-show Report
7. Cancellations Report
8. Room Assignments Report
9. Notes Report

Does Cloudbeds offer support?

Yes, Cloudbeds has a worldwide customer support team to help with a wide range of questions and problems. We primarily provide support via email, but calls are provided to those who need it.

What languages does Cloudbeds work in?

Cloudbeds’ PMS system, myfrontdesk, works in English, Spanish, and Portuguese. However, our booking engine is available in 16 different languages.

What do I need to install it?

All of Cloudbeds products, including myfrontdesk, operate as a cloud-based system, which means that there is no installation. You access myfrontdesk via a web browser. A solid internet connection and an up-to-date browser are required for myfrontdesk to operate properly.

How safe will my data be?

Your data is safe with Cloudbeds. We use industry standard security measures including an SSL certification and PCI compliance. You can read more about our security measures here.

How can I sign up?

First, we suggest you request a demo with one of our hospitality consultants who will walk you through all the features and functionalities [to make sure there is a good fit]. After the demo, if you’re interested, they will help you set up an account.

Do you offer a trial period?

We do offer a trial period.

Can I take payments?

Yes, Cloudbeds offers payment processing as a premium feature. Our payment processor allows you to take a number of different payment methods including credit cards. You can read more about our payment processing functionality here.

Can I change the email templates?

Yes, you can change the email templates to match your brand and style. Here is a detailed guide on how it works.

Which online travel agencies are connected to myfrontdesk?

Myfrontdesk is connected to hundreds of online travel agencies via our channel manager myallocator. You can see a list of all our current integrations here. We’re always adding more and welcome requests for new channels.

Does your system handle both private rooms and shared dorms?

Yes, myfrontdesk was built for hostels. No matter how you want to sell your inventory, we have a solution. We support dorms, shared dorms, private rooms, and more. A hospitality consultant will gladly walk you through the different options.

Can your system handle split reservations?

Yes, myfrontdesk can effectively create split reservations.

How can the system help me create more revenue at the property?

Myfrontdesk allows you to easily charge for upsells and extras. It takes minimal setup time to create items for house accounts and charge the guest. For example, if you want to sell extra services or even create a small store, myfrontdesk can handle charges and payments.

How easy is it to train new employees?

Cloudbeds offers several different resources for all of your employees. Our knowledge base includes a getting started guide that will help new employees get a basic overview of the system. After they’ve completed the getting started guide, they can learn about various different parts of the system through knowledge base articles.

Does myfrontdesk support multiple users?

Yes, myfrontdesk supports multiple users and tiered users, which allows you to give out different permissions. You can read about how to add users here.