Cloudbeds

Award-Winning Cloud-Based Hostel Management Software

Cloudbeds was tailored for hostels. Easily manage your property no matter the size

We hostels. Hostels us.

We’re travelers, property managers, operators, and owners. With over 700,000 beds and dorms spread across 135 countries, we know what hostels need and how to provide it.

For hostels, by hostels

We’ve studied and researched what hostels need to run their business efficiently. Over the years, we’ve added functionality and optimized our hostel property management system based on feedback from more than 4,000 hostels around the world. We’re committed to building the best hostel experience in the world.

Cloudbeds has made training our front desk team super easy and efficient. The ability to connect to the wide variety of OTAs which Cloudbeds connects with has maximized our revenue potential!

- Bobby, ITH Hostels

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What the pros use to run their hostels

With Cloudbeds’ hostel management software, you’ll have the same tools that industry leaders use to drive more reservations and make more money. Get the professional hostel management software you need to be more organized and efficient in both
your day-to-day tasks and your long-term strategies.

“I love coming into work and hearing positive feedback from our hostel clients. We feel that we make their lives easier and more efficient.”

-Ipo Torres, Customer Coach

Everything in one place, so you can spend more time with guests

We know that hostel owners want to spend less time dealing with emails and other admin tasks. Our integrated solution includes property management, channel management, booking engine, and revenue management systems, all in one place. Cloudbeds is proven to sell more beds and reduce administrative hours while streamlining your hostel’s processes.

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RESERVATION CALENDAR / DASHBOARD

Streamline everyday operations

Imagine doing common daily tasks in seconds instead of minutes. On average, hostels save over 8 hours a week using Cloudbeds. With just a few clicks, you can take phone or walk-in reservations using the Cloudbeds Hostel Management calendar and reservation system. Check-ins, check outs, payment processing, and reporting are all easy to access and take moments to complete.
Manage reservations with the easy-to-use drag and drop calendar.
Allows you to choose the most profitable room assignments and maximize occupancy.
Process payments in almost any form instantly.
Easily keep track of employee cash drawers and permissions.
Use the housekeeping module to quickly find out which rooms or beds need attention.
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CHANNEL MANAGER

Promote and sell everywhere

You are in the hostel business to sell beds and private rooms. Our channel manager and booking engine give you the ability to sell on more than 300 distribution channels around the world including those most popular
for hostels like Hostelworld and Booking.com.
Drive more direct reservations with our conversion-friendly booking engine.
Extend your reach with more distribution channels, there are more than 300 available to you!
We have trained hospitality consultants who will help you choose the most profitable distribution channels.
Unsure of what channels are right for you? We created a guide on the most important OTAs for hostels.
Encourage direct bookings with our rate checker widget.
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BOOKING ENGINE

Accept and manage direct bookings

Our booking engine and hostel software support all types of room types. Cloudbeds is built to support private rooms, dorms, bunks, shared dorms,tents, and more. Use our hostel management software to sell the way
you want to.
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POWERFUL REPORTING

Know your property inside and out

Production Reports

Know when and where your guests are booking. Easily track your guests’ activity and identify how your property is acting in the short and long-term. All the basics, like ADR and RevPar, are included.

Financial Reports

Cloudbeds financial reports show you both high-level and granular data on your finances. Our reports cover all the basics. Transaction, revenue, adjustments and more are all included in our financial suite.

Daily Activity Reports

Daily Activity Reports give you a daily snapshot of your property. We’ve created world-class daily reporting that allows you to look into how your property is performing in real-time and make adjustments.

On the go, just like you

We know hostel owners are busy people. Cloudbeds works on any device, no matter where you are. Access reservations, reports, and more at your fingertips.

Support when you need it

We’re here for you when you have questions or need some extra help. With a global support team, we’re only a click away.

Always listening, always getting better

Our 4,000 diverse clients make us better every day. We regularly update Cloudbeds with functionality hostel owners request.

It’s all about the bottom line. You’ll make more money with Cloudbeds.

Book a demo to see how we increase hotel’s direct bookings by 25% on average.

Frequently asked Questions

What is a booking engine?

A booking engine is a piece of software that allows guests to book reservations on your website and directly send them to your property management system. Booking engines, like ours, are installed directly on your website. Allow guests to confirm and pay their reservation.

Do you offer a trial period?

We do offer a trial period.

How does myfrontdesk connect to the online travel agencies?

Myfrontdesk connects to online travel agencies via channel managers like myallocator and several others. A channel manager allows you to allocate your inventory on all your distribution channels like booking.com, hostelworld, hostels.com, and many more.

Can I take payments?

Yes, Cloudbeds offers payment processing as a premium feature. Our payment processor allows you to take a number of different payment methods including credit cards. You can read more about our payment processing functionality here.

What kind of reports can I get from myfrontdesk?

Myfrontdesk offers a whole collection of different reports categorized three ways: production reports, financial reports, and daily activity reports.
  • Production reports include:
    1. RevPar Report
    2. Average Daily Rate report
    3. Channel Production Report
    4. Reservations by Rate Plan Report
    5. Reservations by Country Report
  • Financial Reports Include:
    1. Payout/Commission report
    2. Transactions Report
    3. Daily Financial Report
    4. Adjustments Report
    5. Payment Ledger
  • Daily Activity Reports:
    1. Account Balances
    2. Cashier Report
    3. Arrivals Report
    4. Departures Report
    5. In-house Report
    6. No-show Report
    7. Cancellations Report
    8. In-house Report
    9. Notes Report

Can I change the email templates?

Yes, you can change the email templates to match your brand and style. Here is a detailed guide on how it works.

Does Cloudbeds offer support?

Yes, Cloudbeds has a worldwide customer support team to help with a wide range of questions and problems. We primarily provide support via email, but calls are provided to those who need it.

Which online travel agencies are connected to myfrontdesk?

Myfrontdesk is connected to hundreds of online travel agencies via our channel manager myallocator. You can see a list of all our current integrations here. We’re always adding more and welcome requests for new channels.

What languages does Cloudbeds work in?

Cloudbeds’ PMS system, myfrontdesk, works in English, Spanish, and Portuguese. However, our booking engine is available in 16 different languages.

Does your system handle both private rooms and shared dorms?

Yes, myfrontdesk was built for hotels. No matter how you want to sell your inventory, we have a solution. We support dorms, shared dorms, private rooms, and more. A hospitality consultant will gladly walk you through the different options.

What do I need to install it?

All of Cloudbeds products, including myfrontdesk, operate as a cloud-based system, which means that there is no installation. You access myfrontdesk via a web browser. A solid internet connection and an up-to-date browser are required for myfrontdesk to operate properly.

Can your system handle split reservations?

Yes, myfrontdesk can effectively create split reservations.

How safe will my data be?

Your data is safe with Cloudbeds. We use industry standard security measures including an SSL certification and PCI compliance. You can read more about our security measures here.

How can the system help me create more revenue at the property?

Myfrontdesk allows you to easily charge for upsells and extras. It takes minimal setup time to create items for house accounts and charge the guest. For example, if you want to sell extra services or even create a small store, myfrontdesk can handle charges and payments.

How can I sign up?

First, we suggest you request a demo with one of our hospitality consultants who will walk you through all the features and functionalities [to make sure there is a good fit]. After the demo, if you’re interested, they will help you set up an account.

How easy is it to train new employees?

Cloudbeds offers several different resources for all of your employees. Our knowledge base includes a getting started guide that will help new employees get a basic overview of the system. After they’ve completed the getting started guide, they can learn about various different parts of the system through knowledge base articles.

Does myfrontdesk support multiple users?

Yes, myfrontdesk supports multiple users and tiered users, which allows you to give out different permissions. You can read about how to add users here.

Hostel Resources

eBooks

Why Hostels are No Longer the Little Guys – Free eBook

The playing field has been leveled for most property owners, and hostels are reaping the benefits. Technological innovation allows for […]

The Most Important Reports to Run at Your Property – Free eBook

There are hundreds of different reports your property could run every night. When we think about the most important reports […]

How to Make a City Guide for Your Property – Free eBook

You know your city better than anyone else. You’ve got the best recommendations in town and you want to share […]

Blog Posts

How to Optimize Your Property’s Front Desk Operations

Introduction: The front desk is one of the highest traffic locations inside your property. At some point, each guest will […]

5 Tips on How to Run a Smooth Operation

Introduction Running an independent property can feel like a juggling act.  It takes time and effort to optimize processes, manage […]

How Technology Creates Happier Employees

Updated technology has the power to increase employee morale and empower them to do their jobs better.

Cloudbeds is a smart and intuitive designed platform, which makes it the ideal PMS to use in a hostel. We love that Cloudbeds is listening to the community to improve their product even further!

-Ben, Code Hostel

Cloudbeds powers tens of thousands of properties in over 135 countries.

Book a demo to see how your hostel can save 4 hours a day.