The Ultimate Guide to Guest Messaging Software

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Guest Messaging Software (GMS) enables hotels to engage with their guests through various messaging channels in real-time to increase guest engagement, boost customer service scores, and receive key insights on guests’ sentiment.

In this guide, we cover the following:

    • 3 key benefits of GMS
    • 9 features to look for when choosing a GMS solution
    • 6 top-rated GMS products
    • 4 essential questions to ask GMS vendors
    • 3 important trends and future predictions for GMS



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