Hotel Property Management System

A property management system, also referred to as PMS, is hotel management system (HMS) used to control, organize, and execute the operations and day-to-day activities of a hotel (from independent hotels to chains), hostel, B&B, inn, or vacation rental property.

The core functions of a PMS system include managing workflows and administrative tasks for both back office and front office operations, like a reservation system and complete guest profiles, inventory management and occupancy rates, event management, dynamic pricing, ADR and RevPAR, check-in and check-out, guest communication, housekeeping management, invoicing, online payments, budgeting, maintenance management, and reporting. Innovative property management systems have a wide range of key modules and functionality, such as open APIs, comprehensive dashboards, interactive calendars, and more.

Property management systems act as the central hub of hotel operations, with information flowing between other systems, and when properly integrated with other hotel management software, eliminates data silos, duplication, and manual input errors that can lead to overbookings, helping property managers make more informed decisions.

By switching to a modern, cloud-based PMS solution, owners can gain an array of advantages that help streamline hotel operations, increase revenue, and deliver better guest service. A few advantages for hospitality businesses include:

• Saved time for you and your hotel staff by replacing manual tasks with automations and one-click operations
• One login to manage your reservations and guest messaging, update your rates and availability across all online travel agents with a unified channel manager, and attract more direct bookings on your website with a built-in online booking engine.
• A better, more personalized guest experience with modern tech enhancements like contactless payments, integrated messaging mobile app, mobile concierge, and more
• Fast implementation, comprehensive onboarding, consistent upgrades, 24/7 customer support, and an open API for easy integration
• Reduced labor costs and increased staff satisfaction with easy-to-use, easy-to-learn software.
• A system that includes credit card payment processing with on-premise terminals and your favorite payment gateways (with PCI compliance).
• The option to provide a modern experience that today’s hotel guests expect, such as self-service mobile check-in options and keyless entry via mobile device. 

Hotel PMS software helps hoteliers manage day-to-day operations, some key features include:

• Control Dashboard – Get an overview of your operations, all in one place. Since Cloudbeds is cloud-based, you can check your daily operations remotely from anywhere in the world with an Internet connection
  
• Channel Management – With Cloudbeds, you get a unified channel manager that lets you connect to an unlimited number of OTA distribution channels and online marketplace, like GDS, with no added commissions. Keep your rates and inventory in sync in real-time across your PMS, channel manager, central reservation system, and website booking engine.
  
• Reservation Calendar – Cloudbeds has a unique and user-friendly drag-and-drop calendar functionality to manage room inventory.
  
• Housekeeping Management – Your whole team can see which rooms are clean or dirty in real-time via mobile device and manage maintenance requests.
  
• Revenue Management – A PMS with a built-in revenue management tool, like Cloudbeds, will let you automate and optimize your revenue management and pricing strategy to increase profitability.
  
• Payment Processing – Cloudbeds has integrated payment processing designed specifically for the hospitality industry to manage on-premise and online payments.
  
• Reporting – Comprehensive reporting that allows you to see everything you need to know to make data-backed decisions.
  
• Online Booking Engine – Cloudbeds’ unified booking engine was designed to help you increase direct bookings directly on your website and easily manage your room rates. It’s always in real-time sync with your PMS and channel manager.
  
• Guest Management – From guest messaging to engagement tools that help increase upsells and reviews across the guest journey, a modern PMS will include enhanced customer relationship management solutions to maximize guest satisfaction.
  
• Marketplace or Open API – Seamlessly connect to additional apps, tools, and services such as point-of-sale (POS) solutions, CRM systems, check-in kiosks, accounting software, revenue management systems, task management solutions to track work orders, and so much more.

Cloudbeds’ hospitality management software is used by leading properties in 150 countries. These include independent hotels, hotel groups, hostels, boutique hotels, resorts, and more. Here’s what customer success looks like across different property types:

• Multi-property — see how Cloudbeds helps HP Hospitality drive up direct booking revenue across its properties.
• Hybrid — see how Cloudbeds helps Charlie with its tech-powered, guest-first approach to hybrid hospitality.
• Alternative Accommodations — see how Cloudbeds helps Yugo optimize pricing and group occupancy across their unique spaces.
• Hotel Group — see how Cloudbeds helps J Collection Hotels drive operational efficiency and better guest engagement across their hotels.
• Hostels — See how Cloudbeds and its powerful API help One Hostel boost revenue and their guest experience.

Regardless of property type, a PMS helps owners & operators accurately keep track of reservations, rates, and availability. Any property selling inventory (rooms and/or beds) looking to streamline operations and increase efficiency via scalable technology would benefit from using a PMS. It helps reduce errors and saves teams vast amounts of time compared to spreadsheets or other manual processes.