Hotel Management Software

Q: What is hotel management software (HMS)?

A hotel management software (HMS) is software used by independent hotels, hostels, boutique hotels and vacation rentals, to control, automate, optimize, and streamline daily operations across departments. The core functions of an HMS include managing property-wide workflows like hotel reservations, room inventory and occupancy rates, pricing and RevPAR, payment processing and invoicing, marketing, guest communication, and reporting. Hotel management systems empower hotels to run their business better. From eliminating data silos to streamlining operations via automation, HMS increases transparency, scalability and visibility. The best hotel management software should have the following features: Cloud-based platform for both on-site and remote management User-friendly interface to easily train hotel staff, whether at a boutique hotel or a growing hotel group Integrated booking engine to drive direct bookings and boost hotel revenue Detailed reports for better decision-making Channel manager to automate changes in rates and availability Automated pricing updates Robust guest profiles for personalized service Group bookings functionality with the ability to add shoulder dates, upsells, rooming list bulk uploads, and more. Marketing capabilities, including website integration, metasearch advertising, and business listings

Freedom to grow.
Power to deliver.

You deserve more than basic hotel management software. Let Cloudbeds be the intelligent growth engine fueling your competitive edge.

Powering ambitious hotels across 150 countries

An HMS built to drive what’s next

When management tools don’t talk to each other, your team pays the price. Cloudbeds unifies your tech stack – reservation management, guest data, marketing, payments, and pricing all live in one place, so your team stays in sync.

Travelers expect a frictionless stay. With Cloudbeds, you can automate touchpoints, offer personalized upsells, and respond to requests fast, all while keeping your team free to focus on what matters most.

With hospitality turnover hovering around 40%, you need software that’s easy to learn, quick to train on, and designed for the way your team works.

Beyond the ease of use, what I value most is the growth of Cloudbeds in terms of paying attention and responding positively to all the improvements or needs that are proposed.

Dahiana PeruchenaHead of Revenue Management at Pandora Hotels

See how they’re crafting the perfect stay

Everything you need, nothing you don’t

Cloudbeds gives hotels the flexibility to pick the tools they need.

PMS

Legacy PMS platforms slow you down. Cloudbeds is different — intuitive, modern, and easy to master.

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Channel manager

Get your rooms in front of more guests with 300+ connections, zero extra commission, and no double bookings.

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Booking engine

Own your first impression with a beautifully branded booking experience built for today’s traveler.

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Payments

Treat your guests to seamless checkouts while you enjoy fewer chargebacks, faster payouts, and more hours back.

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Revenue intelligence

Turn market guesswork into your most profitable actions with the only causal AI built exclusively for hotels.

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Guest marketing CRM

Know your guests and keep them coming back with AI-powered campaigns, guest profiles, and smart segmentation.

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Guest experience

From first click to final farewell, deliver high-touch and self-service hospitality at scale with messaging, digital check-in, and personalized offers.

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Digital marketing

Reach the right guests, drive traffic, and elevate your reputation with a robust direct booking strategy.

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Websites

Make your first impression count with a conversion-optimized website powered by hospitality management expertise and AI.

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Turning insights into impact with Signals

At the core of Cloudbeds is Signals, our hospitality-trained AI that turns data into confident, forward-looking decisions that propel your business and drive impactful guest interactions.

Learn more about Signals

Signals causal AI unlocks:

4B+

data points processed per hour

≤95%

forecasting accuracy up to 90 days

Cloudbeds fits in, so you can stand out

Schedule a demo

Cloudbeds connects with 350+ integration partners, so you can customize your setup without compromising simplicity.

Keep the tools you love. Connect the ones you need. Build custom applications with our open API. Cloudbeds integrates seamlessly to help everything run smoother.

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View our Open API

Distribution that fits your strategy

Connect directly to 300+ OTAs, wholesalers, and regional channels, or plug into your preferred CRS and channel manager. With Cloudbeds, you stay in control of how and where you sell.

Explore channel partners

Explore distribution partners

Not just support, partnership

Whether you run one property or many, Cloudbeds is your partner in growth. From day one, we are by your side with seamless onboarding, 24/7/365 live support, and a global community of hoteliers sharing insights and inspiration.

Personalized onboarding and guided data migration

Self-guided training and professional development via Cloudbeds University

Multilingual support via AI chatbot, email, and live chat

Community forum to exchange ideas and advice

Exclusive events and product webinars designed to fuel your ambition

Learn about customer success

Your vision. Our engine.

One-size-fits-all fits no one. We built the industry’s only intelligent growth engine to give you the power, flexibility, and support to grow on your own terms.

Real stories.
Real results.

Cloudbeds is the heart of our business – it’s an extremely complete and, at the same time, simple system.

Flávio Ghelfond

Co-Founder and CFO of Charlie

We want to grow in the best possible way, at the best possible pace, and we believe Cloudbeds is the best ally to help us in all those processes.

Francisco Santoveña Domenech

Director of Operations at Grupo Catedral

For us, what stood out was Cloudbed’s single platform approach, PMS, CRS, and booking engine all-in-one. That creates a single source of truth for us, which we’ve never had before.

Matthew Tippens

Director of Marketing at Breezes Bahamas

Everything is smoother with Cloudbeds. Our channel manager, PMS and Booking Engine are fully integrated.

Victor Menor

Operations Manager at Flor Parks Hotel

I was literally on a beach, taking decisions thanks to the real-time data on Cloudbeds, ensuring that the business was able to maximize on opportunities. Thanks to the automation, I didn’t have to do too much.

Sanj Gidda

Director of the George Street Hotel and Bocardo Hotel, Oxford

Cloudbeds, we have historical data that we can use to look forward. We’re able to be more
involved in the market than we were previously. It’s such a powerful thing to have at my fingertips.

Courtney Driessen

Lodging and Revenue Manager at Fireside Resort Jackson Hole

Cloudbeds is intuitive and easy-to-use. Everything is one place. This is important because if you lose time, you lose money.

Priscilla Ulloa

Operations Manager

It’s been exciting to watch Cloudbeds continuously evolve, always staying ahead of hospitality trends. Today, from PMS and payments to guest experience, every feature is thoughtfully designed, highly functional, and incredibly intuitive.

Jana Ivljanin

Managing Director, IIP Apartments

Having Cloudbeds changed our user and hotel management experience at our hotels. It’s very simple to both implement and use, and allows us to have a clear vision of how the hotels are doing no matter where we are.

Florencia Le Rose

Co-owner of Up Hoteles

Resources to help you build what’s next

See all resources

ebookThe 2026 buyer’s guide to hotel management software

ArticleWhat is a hotel PMS? Key functions and top software providers

ReportThe PMS User Experience Report

Frequently asked questions

What is hotel management software (HMS)?

A hotel management software (HMS) is software used by independent hotels, hostels, boutique hotels and vacation rentals, to control, automate, optimize, and streamline daily operations across departments. The core functions of an HMS include managing property-wide workflows like hotel reservations, room inventory and occupancy rates, pricing and RevPAR, payment processing and invoicing, marketing, guest communication, and reporting.

Hotel management systems empower hotels to run their business better. From eliminating data silos to streamlining operations via automation, HMS increases transparency, scalability and visibility.

The best hotel management software should have the following features:

Cloud-based platform for both on-site and remote management
User-friendly interface to easily train hotel staff, whether at a boutique hotel or a growing hotel group
Integrated booking engine to drive direct bookings and boost hotel revenue
Detailed reports for better decision-making
Channel manager to automate changes in rates and availability
Automated pricing updates
Robust guest profiles for personalized service
Group bookings functionality with the ability to add shoulder dates, upsells, rooming list bulk uploads, and more.
Marketing capabilities, including website integration, metasearch advertising, and business listings

What is the best hotel management software in 2026?

The best hospitality technology solutions available today are cloud-based, integrated, and have an open API to allow for customization to meet the different needs of large and small hotel businesses. The best cloud-based hotel management software on the market today are:

Cloudbeds
eviivo
Stayntouch
Agilysys
InnQuest
WebRezPro
Shiji Group
Mews
Oracle
HOTELTIME
OPERA Cloudbeds
RMS Cloud
SynXis Property Hub
Oracle Hospitality

You can check out software review sites, such as Hotel Tech Report, SoftwareAdvice, G2, and Capterra, for more info on the hotel technology ecosystem and answers to common FAQs.

What are the features of hotel management software?

Hotel management software (HMS) has various modules and features built to deliver operational efficiency and maximize profitability, including:

Multi-property management – Manage multiple hospitality businesses with one platform and access consolidated reports and insights across your portfolio.
Control dashboard – Get an overview of all your operations in one place with a customizable control dashboard.
Channel management – Connect to an unlimited number of online travel agencies (OTAs) like Booking.com, Expedia, Airbnb and online marketplaces, like GDS, with no added commissions. Keep your rates and inventory management in sync in real-time across your PMS software, channel manager, and website booking engine, and avoid overbookings.
Reservation calendar – User-friendly drag-and-drop calendar functionality.
Housekeeping management – Your whole team can see which rooms are clean or dirty in real-time via mobile app and manage maintenance requests.
Revenue management – An HMS with RMS integrations will let you automate and optimize your revenue management strategy with accurate forecasting and dynamic pricing so your rates are always competitive in your local market.
Payment processing – Integrated payment processing designed specifically for the hospitality industry to manage on-premise and online payments via payment gateway.
Reporting – Comprehensive reporting that allows you to track all the metrics you need to know to make data-backed decisions.
Online booking engine – Increase direct bookings directly on your website with an integrated hotel booking engine.
Guest management – From guest messaging to engagement tools that help sell add-ons and increase reviews across the guest journey, an HMS should include enhanced guest management solutions to maximize guest satisfaction and guest loyalty.
Marketplace or Open API – Seamlessly connect to additional apps, tools, and services such as point-of-sale (POS) solutions, CRM (customer relationship management) systems, guest check-in kiosks, accounting software, revenue management systems, task management solutions to track work orders, and so much more.

How much does hotel management software cost?

The cost of hotel management software can vary widely depending on its features and the size of your hotel. Most providers offer tiered pricing plans so that independent hotels can select the one that best fits the needs of their business.

To learn how much Cloudbeds costs, visit our pricing page.

How does hotel management software improve guest experiences?

The right hotel management software can facilitate a seamless guest experience in multiple ways. HMS software can help facilitate a seamless guest check-in and check-out experience, enabling contactless options to reduce wait times. Additionally, it can help hotels personalize the guest experience by collecting guest preferences and history.

With guest engagement functionality, hotels can send pre-arrival, in-stay, and post-stay communications using automated templates to answer questions, foster loyalty, and increase convenience.

Additionally, HMS can improve housekeeping by offering real-time updates and efficient scheduling to ensure rooms are cleaned and prepared according to guest preferences. It can also make payments a breeze by consolidating charges into a single folio.

What software do most hotels use?

Hotels are increasingly switching to intuitive, unified hotel management software solutions with robust functionality for back office and front desk operations. This type of system ensures that a hotel’s data is in sync and works together to maximize revenue, streamline operations, and delight guests. A modern HMS includes a host of core features all in one solution, including:

Property management system (PMS)
Channel manager
Payment processor
Booking engine
Revenue management system
Digital marketing solution
Guest engagement tools
Third-party integrations (contactless check-in, reputation management, CRM, event management, guest services, and other software products)

These capabilities benefit a wide range of operators, from independent hotels to those managing a portfolio of boutique hotels or vacation rentals, by centralizing operations in one place for owners and the general manager alike.

What should I consider when choosing hotel management software?

Choosing the right hotel management software is crucial for optimizing hotel operations and make informed decisions. It’s important to choose a solution that’s easy to use and train staff on and that has robust integration capabilities to ensure that it works with other systems you rely on (like your point of sale (POS) system or door locks).

Your system should be able to scale with your business (offering multi-property functionality) and the ability to customize reports to give you the insights needed to make better business decisions. For properties that handle online and in-person payments, verify that the platform and gateway are PCI-compliant.

Ensure your HMS vendor provides a solid onboarding experience, fast customer support and on-going training to get your team up and running as quickly as possible and make continuous improvements to the product.