The Podcast for Hoteliers

“The Turndown” with Cloudbeds’ Sébastien Leitner explores hoteliers’ challenges, breakthroughs, and inspirations. Hear from hospitality executives and industry leaders about what keeps them up — and what helps them sleep.

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Bashar Wali: Winning guest loyalty in an age of commoditized hospitality

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Bashar Wali

Founder & CEO, This Assembly and Practice Hospitality

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Episode 30

60:14 | May 26, 2025

Bashar Wali: Winning guest loyalty in an age of commoditized hospitality

What does it take to keep hospitality from becoming just another commodity? In this episode of The Turndown, Bashar Wali, Founder and CEO of This Assembly and Practice Hospitality, shares…

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Brad-Steward: Crafting rugged luxury at the intersection of design and hospitality

Episode 29

61:51 | May 20, 2025

Brad-Steward: Crafting rugged luxury at the intersection of design and hospitality

What does it take to create a hospitality experience so unique that guests become your greatest advocates? In this episode of The Turndown, Brad Steward shares the philosophy behind Caravan…

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James Kendall LaRue: Connecting guests with nature and one another at LOGE

Episode 28

56:25 | May 13, 2025

James Kendall LaRue: Connecting guests with nature and one another at LOGE

How do you create a truly memorable hospitality experience that keeps guests coming back? In this episode of The Turndown, James Kendall LaRue, COO of LOGE, shares his journey from…

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Claudia Infante: A Chief Data Officer’s take on hotel tech, integration, and data strategy

Episode 27

50:30 | May 6, 2025

Claudia Infante: A Chief Data Officer’s take on hotel tech, integration, and data strategy

How do you balance guest experience with data security in an industry built on personal connections? In this episode of The Turndown, Claudia Infante, Chief Data Officer at Margaritaville, shares…

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Enrique Calderón Fernández: Developing teams and talent at Mexico’s largest hotel group

Episode 25

51:53 | April 22, 2025

Enrique Calderón Fernández: Developing teams and talent at Mexico’s largest hotel group

What does it take to lead the largest hotel group in Mexico, oversee 17,000 employees, and navigate an industry in constant transformation? In this episode of The Turndown, Enrique Calderón…

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Adam Dailey: An investor’s mindset behind today’s hospitality deals

Episode 24

38:32 | April 14, 2025

Adam Dailey: An investor’s mindset behind today’s hospitality deals

What's it like to build a portfolio in a high-barrier market like San Diego? In this episode of The Turndown, Adam Dailey, real estate investor and accommodation operator, shares how…

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About our host

Sébastien Leitner is VP of Strategic Partnerships at Cloudbeds, the industry’s leading hospitality management platform. His team is dedicated to partnering with best-in-class service providers and distribution partners that complement the Cloudbeds platform in enhancing and automating workflows for lodging businesses worldwide. The team also oversees Cloudbeds Horizon, which brings Cloudbeds technology into the classrooms of the world’s top hospitality schools and universities. Sébastien is an industry veteran who began his hospitality career in Europe working at Le Meridien and Swissotel, before moving on to Expedia to work in various roles managing lodging connectivity. Based in Montréal, Sébastien has been at Cloudbeds since 2017 and has served as board member and President of HEDNA, the world’s leading industry association for travel distribution.