Breezes Bahamas turns authentic island spirit into effortless, connected hospitality

Breezes Bahamas is a relaxed, beachfront all-inclusive resort set along Nassau’s legendary Cable Beach, the longest, most celebrated stretch of sand on New Providence Island. With powdery white sand and endless turquoise horizons, Breezes delivers everything you want, and nothing you don’t.

But according to Director of Marketing, Matthew Tippens, that’s only part of the story.

“What really keeps guests coming back is our people,” he explains. “There’s a warmth here. A down-to-earth, genuinely Bohemian atmosphere you don’t have to script.”

That philosophy is baked into the resort’s motto: “We’re not just in the Bahamas. We are the Bahamas.” Founded by John Issa, who pioneered the all-inclusive concept long before it became an industry standard, Breezes has stayed true to its roots. Many of its 150 employees have been with the resort for decades, creating a sense of continuity guests feel the moment they arrive.

Breezes aims to become the most guest-connected resort in Nassau within the next five years.

That means every interaction, from booking and check-in to on-property engagement and loyalty, needs to feel effortless and personal. That required rethinking the technology behind the scenes.

Like many legacy resorts, Breezes was operating without a true single source of truth. Data lived in different systems with teams spending time chasing information instead of using it.

Breezes selected Cloudbeds for its native, single-platform approach, combining PMS, CRS, and booking engine in one unified system.

“For the first time, we have a single source of truth,” says Matthew. “That changes everything.”

Cloudbeds’ open API and broad integration ecosystem gives Breezes the flexibility to connect marketing and operational tools without friction, allowing data to finally work for the team.

Just as important was the people behind the platform. The Cloudbeds team came on-site to train front desk, reservations, sales, housekeeping, and accounting teams face-to-face. That hands-on approach proved invaluable.

“It wasn’t just training,” Matthew notes. “It was confidence-building. Questions got answered in real time. People could actually see how this would make their jobs easier.”

Change is never easy, especially in a resort with such deep roots. But the shift was immediate.

“The mood has gone from apprehension to excitement,” says Matthew. “Our teams can see how Cloudbeds simplifies their daily work. And when you remove friction for staff, they have more energy for our guests.”

With Cloudbeds as its operational foundation, Breezes Bahamas is freeing its people to keep delivering authentic, human hospitality, now powered by technology that finally keeps up with their ambition.