Welcome to the Cloudbeds Compass Hub – your go-to source for the latest insights and updates to elevate your hospitality business.
Get ready for expert-led discussions on the top trends and innovations shaping Q1 2026!
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The Cloudbeds Collection
Overview by Kristy Espat, Director, Product Marketing
In January, we successfully unveiled the Cloudbeds Collection – a curated group of 100 standout Cloudbeds properties recognized for delivering exceptional guest experiences. In this session, Director of Product Marketing Kristy Espat reveals this year’s category winners and crowned the People’s Choice winner, celebrating hoteliers who are truly raising the bar.
Feeling inspired? Sign up now to participate in the 2027 Cloudbeds Collection and put your property in the spotlight. It’s your chance to gain visibility, be recognized for your hard work, and join a community of top-performing properties across Cloudbeds. Watch the replay to see this year’s winners – then register to be part of the next Collection.
Sign up for the 2027 Cloudbeds Collection
A collection of our most outstanding and innovative customers.
Cloudbeds Payments: One portal, one single place for all your payments needs
Demo by Shannon Webb, Payments Solutions Manager
In this session, we walked through the new Payment Portal, showing how it brings all your payment activity into one streamlined dashboard – from transaction volume and payouts to refunds and disputes. Payments Solutions Manager Shannon Webb highlighted the refreshed design, reporting filters, and export options, all built to make reconciliation easier and give you clearer financial visibility.
Meet the Cloudbeds Payments Portal
Bring all your payment activity into one streamlined dashboard.
Smart Policies: Automate your policies and save time
Demo by Jeremee Peters, Director, Product
We also explored Smart Policies and how they help automate payment collection, deposits, refunds, and cancellation fees based on customizable rules. You’ll see how policies can be assigned per rate plan, clearly displayed to guests, and applied consistently across reservations – reducing manual work for staff while protecting revenue.
Want to know more about Smart Policies?
Save time with automated payment collection and deposits.
Groups & Events and Cancel for Any Reason: Two game-changers for the modern hotelier
Demo by Andre Sovgir, Director, Product
During the webinar, we showcased the redesigned Groups & Events functionality – including multi-property group profiles, flexible allotment blocks, and improved rooming list workflows – giving you clearer visibility into group business and making complex bookings easier to manage. Senior Director of Product Andre Sovgir also touched on Cancel for Any Reason and how it can help you offer more flexible protection options to guests, boosting confidence and competitiveness while still managing risk.
Learn the benefits of our redesigned Groups & Events functionality
Save time and improve your group booking workflows.
Accounting and Invoicing improvements
Demo by Jackson Chin, Group Manager, Product
New technology partnerships at Cloudbeds are expanding the power and flexibility of our platform. In this session, we spotlight integrations with industry leaders like Duetto, STR, Canary Technologies, STAAH, Busy Rooms, and Rategain — each unlocking new capabilities in revenue management, benchmarking, guest experience, connectivity, and distribution. See how these partnerships help streamline operations, surface deeper insights, and support smarter decisions across your property.
Accounts Receivable: take control of your finances
Just one of many new tools we have implemented to make accounting and invoicing easier than ever.
Partnerships & Integrations: Presenting our Preferred Partner Program!
Overview by Nadia Petropoulou, Director, Partnerships
We closed the webinar with a session from our Director of Partnerships, unveiling the new Preferred Partner Program — a curated ecosystem of trusted integrations selected for their reliability and real business impact. In this segment, you’ll get a look at how these strategic partners support everything from distribution to revenue management, helping you build a stronger tech stack with confidence. We also shared exciting distribution updates in collaboration with Airbnb.
Visit the Cloudbeds Marketplace
Here, you can find our complete list of integrations.
Thanks for sticking with us!
Stay tuned for more exciting updates in the next quarter!
