Club Balai Isabel doubles occupancy and drives more direct bookings with Cloudbeds

Nestled on the shores of Taal Lake, just a stone’s throw from the world’s smallest active volcano, Club Balai Isabel offers a perfect blend of nature and community. This unbeatable location, paired with 210 rooms and function spaces that can host up to 500 people, makes it a top destination for both family gatherings and business events.

Club Balai Isabels’ personalized service, which prioritizes direct contact with guests, further enhances its appeal. With the capacity to accommodate up to 1,200 guests overnight, it’s no wonder this venue has become a favorite for a variety of occasions.

Previously, the team struggled with an outdated PMS system that limited their ability to generate reports, manage accessibility, and create rate plans. They needed a centralized, user-friendly system to streamline operations, and save time in the process.

After switching to Cloudbeds, the team at Club Balai Isabel quickly noticed a significant improvement in the management of key processes such as reservations, guest communications, and housekeeping. 

The platform’s intuitive design, featuring a drag-and-drop calendar, customizable dashboard, robust channel manager, and centralized and insightful reporting has transformed the way the team works. 

From the front desk to housekeeping, Cloudbeds is used by most of the team who see it as a truly all-in-one solution that eliminates the need for multiple software systems.

When asked about her favorite functions, Jeanne May responds, “Since I’m the one handling OTAs and the website, my favorite part of Cloudbeds is the distribution – the channel manager.” Offering real-time channel management and integrated inventory management, Jeanne May is able to guarantee that rates and inventory are always in sync across all channels — ensuring visibility that boosts occupancy levels and revenue. 

With a strong emphasis on cross-training and empowering staff to take on various roles and tasks, another valued feature is Cloudbeds University. Providing unlimited access to 100+ training videos and other resources designed to master Cloudbeds’ features and optimize business processes, Cloudbeds University reduces the amount of time it takes to get new staff trained and set up for success.

The results speak for themselves. Since using Cloudbeds, Club Balai Isabel has seen a 25% Increase in direct bookings through its website thanks to an intuitive and frictionless booking engine complete with integrated upsells and a mobile-first design.

Occupancy rates doubled within a short time, largely due to the channel manager’s real-time availability updates and the ease with which rates could be managed across multiple channels.

When asked whether she would recommend Cloudbeds, Jeanne May responds,

I would recommend Cloudbeds because it's the most reliable and efficient system. It's a user-friendly, all-in-one solution that easily lets you manage your rates and occupancy. It helps drive more revenue to the hotel.