Hotel Pommier simplifies access and streamlines operations with Cloudbeds & devicethread SmartAccess

Based in Indianola and Chariton, Iowa, Hotel Pommier blends boutique comfort with small-town hospitality. Each property, of 44 and 34 rooms respectively, is locally inspired and tech-forward — designed to give travelers an artful, effortless stay that feels uniquely Iowan.

At Hotel Pommier, hospitality is personal. The family-run brand prides itself on small-town warmth and modern design — a boutique experience that feels effortless for every guest.

But behind the scenes, owner Pritesh Patel and his team were spending hours managing manual access codes across their two Iowa properties. Each new booking meant creating and distributing door codes by hand. When walk-ins arrived, the rush was on.

Worse yet, their systems didn’t talk to one another. Reservation platforms, access apps, and Wi-Fi networks worked in silos — and if the internet dropped, so did guest access.

“It drained time, slowed service, and risked the warm first impression we worked so hard to create,” says Patel.

Looking for a better way, Patel discovered devicethread SmartAccess, fully integrated with Cloudbeds PMS. The shift was immediate.

Now, when a reservation is created in Cloudbeds, a secure, time-limited code is automatically generated and shared with the guest via SMS or email — no app downloads, no waiting at the front desk. 

Even better, the system works offline, ensuring access is always smooth, even when the internet isn’t.

Across both properties, staff can now manage every door —guest rooms, laundry, storage, and more — from one simple dashboard.

“It’s instant. Guests get their codes right away, and the system doesn’t depend on the internet to work. That’s huge for us.”

devicethread SmartAccess has transformed arrivals into a frictionless, welcoming experience while freeing the team from manual, error-prone tasks. And with a single, reliable system in place, access now matches the modern, effortless hospitality guests expect, resulting in a range of benefits:

• Time savings: Hours of manual work eliminated each week
• Cost savings: No more plastic key cards or replacements
• Operational confidence: Reliable access, even offline
• Guest satisfaction: Fast, frictionless arrivals that make a lasting impression

“We don’t have to think about the system failing or slowing us down. That’s the beauty — it just works seamlessly.”

See a SmartAccess live demo