Shin Hotel Nimman transforms operations and expands their reach with Cloudbeds & Trip.com Group

Like many hotels, Shin Hotel Nimman faced challenges in streamlining operations and diversifying its customer base. “We were dealing with outdated systems and struggling to connect with international travelers,” explains Khun Nitisak, General Manager. “We needed solutions that could simplify our processes and broaden our reach.”

The hotel turned to Cloudbeds and haven’t looked back. The PMS has helped significantly streamline operations, while its data dashboard continues to provide clear, at-a-glance insights that enhance decision-making efficiency. This is thanks largely to Cloudbeds’ unrivaled ease of use. As Nitisak puts it,

We love how intuitive and easy to use the system is — whether it’s managing reservations through the calendar function or adjusting rates with smooth and simple rate mapping. The interface is modern and user-friendly, not clunky like some other systems we’ve used in the past.

He continues, “this has helped us optimize our workflows and enhance the guest experience.”

Wanting to expand their reach and diversify their customer profile, Shin Hotel Nimman leveraged Cloudbeds to integrate with Trip.com Group, a connection  Khun Nitisak praises as ‘remarkably smooth.’

“Reservations from Trip.com Group sync automatically with Cloudbeds, updating availability and rates in real-time,” explains  Nitisak, “This has eliminated manual work and minimized overbookings, allowing us to focus on enhancing the guest experience.”

The results were impactful, with the property quickly seeing a notable increase in international guests, particularly from China, Korea, and other parts of Southeast Asia. “This diversification has been a huge help, as we traditionally relied on domestic travelers.”

Beyond increased occupancy, the integration has led to a rise in Average Daily Rate (ADR) and a deeper understanding of diverse customer needs. As Nitisak  puts it, “Unlike traditional B2B agents with static rates, Trip.com Group offers dynamic pricing and a variety of campaigns that help us stay competitive and attract a broader range of travelers. This flexibility allows us to maximize revenue opportunities while reaching new markets more effectively.”

He continues, “We’re learning how to better serve guests from specific countries, like Chinese tourists who often have unique requests. This allows us to prepare and provide an exceptional experience.”

The team at Shin Hotel Nimman express particular appreciation for the hands-on support provided by Trip.com Group.

They're incredibly helpful, always available, and even schedule on-site visits to strengthen our partnership. This level of personal support is something we don’t get from other OTAs.

By embracing Cloudbeds’ intuitive platform and leveraging Trip.com Group’s global reach, the hotel has not only streamlined its operations but also redefined its guest experience. From overcoming the limitations of outdated systems to welcoming a diverse international clientele, Shin Hotel Nimman has proven that simplifying technology and fostering strong partnerships are the keys to unlocking exceptional growth and ensuring success in the dynamic hospitality landscape. 

Asked whether he would recommend Cloudbeds and Trip.com Group to other properties, Khun Nitisak replies, “We wholeheartedly recommend Cloudbeds and Trip.com Group to other properties. This combined solution has transformed our operations, boosted our revenue, and opened doors to a world of new opportunities.”