Support

Request a Demo

Hospitality Business Solutions

Operations & Finance

Distribution & Marketing

Guest Experience

Revenue & Analytics

Cloudbeds Intelligence

GUEST EXPERIENCE SOLUTIONS

Exceed your guests’ expectations at every touchpoint

Cloudbeds makes creating a frictionless guest experience, well, frictionless. With our fully flexible yet masterfully unified platform, utilize Cloudbeds guest experience solutions or integrate the PMS with your preferred platform to create your ideal guest journey from check-in to check-out.

Request a Demo

Let your guests skip the waiting

More hospitality, less paperwork. Make guest arrivals frictionless by facilitating mobile check-in ahead of time.

Drive guest engagement

Establish meaningful connections with your guests throughout the entire guest journey with personalized messaging automation.

More star ratings

Boost guest satisfaction and your hotel’s rating by engaging in real-time messaging, automated surveys, unhappy guest alerts, and guest feedback tracking.

Staff coordination and efficiency

Ensure guest expectations are always met. Bring your team communication together in one place using team chat, tasks, tickets, and inspections.

Cloudbeds Guest Experience

Deliver 5-star guest engagement from discovery to post-stay with a solution that boosts upsell revenue, enhances guest satisfaction, personalizes experiences, and makes communication easier.

Unified guest communication platform

Make responding to guests a breeze with our unified inbox, complete with SMS, email, WhatsApp, Airbnb, Booking.com, and more.

Learn More

Personalized guest engagement

Establish meaningful connections with your guests before they arrive and long after their stay with messaging automation.

Learn More

Digital Check-in & access management

Capture guest details, exchange signatures, verify IDs, authorize payments, issue digital keys, and check guests in — all synced with your PMS.

Learn More

Upsell and payment options

Drive revenue by giving guests the services and amenities they want with targeted offers and tailored campaigns. Let them pay how they please with flexible payment configurations.

Integrated Guest Experience partner solutions

From mobile keys and digital door locks to guest communication and CRM, connect your PMS seamlessly with industry-leading solutions that cater to your particular guest experience needs.

All Partner Integrations

All Partner Integrations

"Our experience has become more guest-centric since staff spends less time with admin work and more time with guests."

Bernardo Thierstein

General Manager at The ZERO Box Lodge Porto

"Our staff saves an estimated seven hours per week by automating our pre-arrival communication. Plus, we are able to respond to in-stay requests more quickly, ensuring our guests are happy."

Chris Hilt

General Manager, Orchard Canyon

"Cloudbeds has impacted the guest experience pretty substantially. The ease of access to support from our front desk team, the ability to request any number of things from your cell phone really takes a lot off of the guests' plate."

Anthony Gutierrez

General Manager a The Pearl , Casetta Group

"Cloudbeds is a big help to both our staff and guests in terms of increasing and improving communication between parties to make things more seamless."

Kevin Bowen

Director of Operations, The Pad, Silverthorne

What is the right plan for me?

Choosing the right pricing plan is like booking the perfect accommodation—everyone has different needs. Tell us what makes your property unique, and we'll tailor a plan to deliver the best value for your lodging business.