Because flawless stays don't happen by accident.

Behind every great guest experience is a property that runs smoothly. Engineering and maintenance teams play a vital role in keeping things safe, functional, and comfortable, but only when clear processes are in place.

This SOP gives your team the structure they need to stay ahead of issues, manage resources effectively, and respond quickly when things go wrong. From routine inspections to emergency breakdowns, it’s all here — simplified and organized so your staff can spend less time guessing and more time doing.

Download to see:

• Detailed procedures for routine and preventive maintenance

• Protocols for handling repair requests and emergencies

• Tips for managing materials and minimizing disruptions

• Strategies to streamline maintenance planning

• Guidelines to train staff faster and reduce downtime