Standard Operating Procedures: Housekeeping [+Free Templates]

By Linda Pashaj, September 29, 2020

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A step-by-step guide to creating SOPs for your housekeeping department + FREE cleaning checklist templates 

Your housekeeping team is responsible for an important part of the guest experience: your property’s cleanliness. When guests leave a review of their stay, the cleanliness of the room and public areas is a major defining factor of their guest review score.

As a result of the COVID-19 pandemic, guests are more attuned to cleanliness than ever before. Many properties around the world are enhancing hotel cleaning standards and procedures to protect the health and safety of guests and staff. 

To help you keep up with the latest industry standards for cleaning and housekeeping, we’ve prepared this guide and included free, customizable cleaning checklist templates for you to use at your own property. The topics we cover include: 

  • Cleaning Requirements and Standards
  • Housekeeping Management
  • Cleaning Guest Rooms
  • Cleaning Public Areas
  • Pest Activity Procedure
  • Lost & Found Items
  • Handling Guest Room Damage & Missing Items 

+ FREE Cleaning Checklist Templates for: Check-In Rooms (Vacant/Clean), Check-Out & Turnover Rooms (Vacant/Dirty), Stayover Rooms (Occupied/Dirty), Lobby / Vestibule Areas, Conference/Meeting Rooms, Public Restrooms, Elevator, Hallways & Staircases, and Outdoor Areas.

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