About Us

Hi, we’re Cloudbeds

We’re not here to help you fit in. We’re here to help you break free.

Our mission

Free hotelier ambition

For far too long, hoteliers have been expected to do more with less — less time, less support, less-than-decent tech.
We’re here to change that.
To cut through complexity.
To unlock new possibilities.
And to empower the people at the heart of hospitality to do what they do best.
Because when hoteliers are free to focus, imagine, and grow, great things happen.

Our story

Hospitality deserved better. So we built it.

In 2012, Cloudbeds began as a “back-of-the-napkin” idea while on the road. Our founders, Adam and Richard, were avid travelers who kept encountering the same problem of incredible hoteliers doing everything right, yet still being let down by their tech.

So they built Cloudbeds on a simple belief that hoteliers deserve better. Not just better software, but a better way that puts power back in the hands of those who make travel unforgettable.

From day one, we’ve been driven to cut through the complexity and give hoteliers something they rarely get from tech: momentum. Because when hoteliers have momentum, everything else follows — smoother days, stronger teams, and guests who can’t wait to return.

Quick facts

150

Countries served

650

Team members

99.95+%

System uptime

500

Partners

96%

Customer satisfaction score

350

Properties onboarded monthly

Our people

Built by people who’ve been there

We’ve run hotels, worked front desks, built software from scratch, and kept calm through the chaos that comes with it.

Today, we’re a global team of technologists, designers, engineers, and hoteliers, working together to untangle the mess that’s been holding this industry back.

How we work

Remote by design

Cloudbeds has been remote since day one. Not to save on rent, but to work without borders.

It means we can hire the best people, wherever they are, and stay close to the hoteliers we’re building for. Today, our team spans 40+ countries and speaks 30+ languages.

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Our investors

Backed by the boldest

We’re proud to be backed by investors who see what we see — a world where hospitality runs smarter, kinder, and bolder. Together, we’ve raised over $253 million to make that a reality.

Our leadership

Leading with heart, building with purpose

Our leadership team blends a rich mix of industries, experiences, and perspectives with a simple people-first philosophy. They lead with open minds and open calendars — where every voice is heard, every idea is valued, and everyone feels empowered to make an impact.

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Adam Harris

CEO & Co-founder

Richard Castle

President, COO, & Co-founder

Rafael Blanes

Chief Growth Officer

Let’s move hospitality forward, together.

Cloudbeds partners with hoteliers who dare to do things differently. From first booking to full-scale growth, we’re here every step of the way.

Press inquiries

We love working with journalists to tell compelling stories. If you’d like to get in touch, please send an email to press@cloudbeds.com. For non-press related inquiries, please use our general contact page.

Cloudbeds logos

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Brand Guidelines

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About Cloudbeds

Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system.

Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.