Cloudbeds Platform

Built for your ambition.

Everything you need to grow and thrive. Cloudbeds is hospitality’s unified, AI-powered platform that powers hoteliers’ unique path to success.

Operations

Keep every part of your operations in sync. Work smarter, move faster, stay connected — and keep momentum on your side.

PMS

Rewrite your hotel’s story with a growth-focused, radically intuitive, and incredibly flexible intelligent PMS built for what’s next.

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Payments

Treat your guests to seamless checkouts while you enjoy fewer chargebacks, faster payouts, and more hours back in your week.

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Marketplace

Cloudbeds connects with 400+ integration partners, so you can customize your setup without compromising simplicity.

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Open API

Keep the tools you love. Connect the ones you need. Build custom applications with our open API. Cloudbeds integrates seamlessly to help everything run smoother.

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Distribution

Reach farther and sell smarter. Cloudbeds unites your channels and booking engine to turn reach into revenue.

Booking
engine

Fewer steps. More bookings. Deliver a branded, embedded experience that keeps guests on your site with Cloudbeds Booking Engine, a smooth, mobile-first flow designed to maximize direct bookings.

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Channel Manager

Cloudbeds Channel Manager lets you sell across channels with total control — with zero extra commission, no double bookings, and fewer manual updates.

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Guest Experience

Complete with all the features you need to ensure every stay feels personal, effortless, and five-star worthy.

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AI-powered chatbot

Add your own AI-powered chatbot to your website, or use it via WhatsApp or SMS, to respond faster to guest questions and inquiries, and convert these into bookings.

Unified inbox

Manage SMS, email, WhatsApp, Booking.com, Expedia, Airbnb and more in a single view. However your guests reach out, you’re ready to respond instantly.

Guest portal

Let guests browse and buy your services — from late check-outs to champagne on arrival — whenever it’s most convenient for them.

Digital check-in

Digital registration lets guests check in before they even set foot on your property — ID, documents, signatures, all synced directly to your Cloudbeds PMS.

Kiosk

Help guests avoid lines and allow your staff to provide personalized, mobile check-ins by transforming your hotel lobby into a self-service check-in/check-out station.

Tickets & tasks

When your team is in sync, your guests feel it. All your team chat, tasks, tickets, and inspections in one place so nothing slips through the cracks.

Revenue Marketing

Turn strategy into momentum. Connect pricing, marketing, and conversion tools to drive more revenue — and keep your business growing smarter.

Digital
Marketing

Reach the right guests, drive them to your site, and turn every click into revenue with Cloudbeds Digital Marketing. It’s a direct booking strategy that puts you back in command.

Metasearch
94% of travelers use metasearch to compare hotel rates. Subscribe, create, fund, and manage your metasearch campaign with a simple and effective interface in just a few clicks.

PMax
Attract new guests across the entire Google ecosystem — Search, YouTube, Maps, and more — with AI-powered advertising that does the hard work for you.

Retargeting
Travelers engage with an average of 33 touchpoints before booking a trip. Leave none behind by retargeting guests who intended to book but didn’t get around it.

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Reputation Management

Hotels with higher ratings can charge more, and with centralized insights and faster response times, you can turn guest sentiment into real pricing power.

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Websites

Your website is your hotel’s first impression. Make it count with stunning, conversion-optimized Cloudbeds Websites powered by hospitality expertise and AI — and built to drive direct bookings and revenue from day one.

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Guest
Marketing CRM

Cloudbeds Guest Marketing CRM helps you know your guests and keep them coming back — with smart email campaigns, guest profiles, and more profitability from every stay.

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Revenue Intelligence

Move faster and smarter than ever before. Cloudbeds Revenue Intelligence is powered by the only causal AI built exclusively for hospitality, turning market guesswork into your most confident, profitable actions.

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Using Signals to cut through the noise.

Signals is our leading AI model fully integrated into the Cloudbeds platform to help you surface insights, automate responses, and make faster decisions. Trained on billions of points of hospitality data, Signals lets you get ahead of the market, not just react to it.

Learn more about Signals

Signals causal AI unlocks:

4B+

data points processed per hour

≤95%

forecasting accuracy up to 90 days

Infrastructure

Built for performance and peace of mind, Cloudbeds provides a secure, scalable, cloud-native foundation that keeps your systems fast, your data protected, and your business always on.

Modern microservices architecture

Cloudbeds is designed with a microservices-based approach, ensuring modularity, scalability, and fault tolerance.

Security and token management

Cloudbeds runs on Amazon Web Services (AWS) with enterprise-grade measures, including firewalls, intrusion detection, and 24/7 monitoring. Credit card data is handled via a secure, PCI-compliant tokenization vault — never stored directly.

Centralized payment processing

Reservations and payment details are synced directly into your property management system — eliminating manual mistakes for good and offering enhanced security.

99.99% uptime

Real-time threat monitoring and a 24/7/365 incident response team on standby means around-the-clock protection that powers industry-leading 99.99% system uptime.

Security

Cloudbeds weaves protection, compliance, and control into one engine that keeps your business moving forward fearlessly.

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PCI Compliance

Cloudbeds checks the box on global security standards, with built-in PCI and GDPR compliance and fraud protection that keeps both you and your guests covered.

Secure guest data

Cloudbeds uses TLS/SSL encryption for data in transit, AES-256 encryption for data at rest, and implements identity and access management with a least privilege approach.

SSO and user management

Cloudbeds uses SSO to give you one secure sign-on and seamless access across all Cloudbeds platforms.

Elite Incident Response

Our dedicated security team collaborates closely with Support to address customer issues swiftly and effectively

Your vision. Our engine.

One-size-fits-all fits no one. We built the industry’s only intelligent growth engine to give you the power, flexibility, and support to grow on your own terms.

Frequently asked questions

What is Cloudbeds?

Cloudbeds is an all-in-one, cloud-based hospitality software platform built to optimize every corner of your hotel operations — from the front desk to revenue management — so you can deliver unforgettable guest journeys while growing hotel revenue with confidence.

Designed for independent hotels, hotel groups, and hospitality businesses with unique needs, Cloudbeds brings together the functionality, insights, and workflows that fuel operational efficiency, smarter decision-making, stronger guest engagement, and higher occupancy.

It’s everything you need to free your team from manual tasks, eliminate the chaos of multiple providers, and make informed decisions with customizable dashboards, seamless integrations, and unmatched customer support.

This isn’t just software. It’s your intelligent growth engine — built to help hoteliers rise above old rules and unlock what’s possible in the hospitality industry.

Operations

PMS

Rewrite your hotel’s story with a growth-focused, radically intuitive PMS that streamlines hotel operations, supports seamless onboarding, and powers efficient workflows across your property. Built for what’s next — not what’s always been.

Payments

Treat guests to seamless checkouts while your team gains hours back. Faster payouts, fewer chargebacks, and payment flows built to lift guest satisfaction and staff productivity.

Marketplace

Connect with 400+ integration partners and build the tech ecosystem that fits your property. Keep the tools you love, add the ones you need — from OTAs to RMS providers — and benefit from a partnership that adapts to you.

Open API

Dream it, build it. Cloudbeds’ open API lets your developers create customizable software solutions tailored to your unique needs, ensuring your stack evolves as fast as your ambition.

Distribution

Booking Engine

Fewer steps. More bookings. A frictionless, branded flow that increases direct revenue while keeping full control of the guest journey.

Channel Manager

Sell everywhere your guests shop — without double bookings, extra commissions, or manual headaches. More reach, fewer restrictions.

Guest Experience

AI-Powered chatbot

Respond faster, convert better. Your AI-powered assistant handles guest communications on your site, via WhatsApp, or SMS, lifting both responsiveness and guest conversion rates.

Unified inbox

Where every message meets one mission: a satisfied guest. Manage conversations across SMS, email, WhatsApp, Airbnb, Booking.com, Expedia, and more — all in one place.

Guest portal

Let guests browse and buy upsells on their own terms — from late checkouts to local experiences — boosting ancillary revenue without extra staff strain.

Digital check-in

A smoother arrival starts before they arrive. Capture IDs, signatures, and documents automatically synced to your PMS.

Kiosk

Transform your lobby into a fast, welcoming check-in hub. Eliminate lines, free up staff, and focus attention where it matters — genuine guest engagement.

Tickets and tasks

When your team stays in sync, guests feel the difference. Centralized tasks, inspections, and internal communication ensure nothing slips through the cracks.

Revenue Marketing

Digital marketing

Reach the right travelers, drive them to your site, and turn intent into revenue. A direct booking strategy powered by intelligent automation — not guesswork.

Metasearch

Put your hotel where 94% of travelers look first. Build and manage your metasearch campaigns in just a few clicks.

PMax

Let AI do the heavy lifting across Google’s entire ecosystem, capturing demand wherever your guests are searching.

Retargeting

Travelers touch 33 different moments before booking. Bring them back — thoughtfully and profitably.

Reputation management

Centralized insights that help you respond faster, boost ratings, and translate guest sentiment into pricing power.

Websites

Your website is your first impression — make it unforgettable. Cloudbeds Websites are conversion-optimized, hospitality-smart, and built to drive direct revenue from day one.

Guest marketing CRM

Know your guests. Grow your revenue. Personalized campaigns, rich guest profiles, and insights that strengthen every step of the guest journey.

Revenue Intelligence

Move faster and smarter than ever before. Powered by causal AI, Cloudbeds Revenue Intelligence helps hotel teams make confident, informed decisions that elevate revenue management for modern hoteliers.

Can Cloudbeds integrate with my existing hospitality management software?

Absolutely. Cloudbeds delivers seamless integration with hundreds of providers across your tech stack — from POS and CRS platforms to CRM systems, kiosks, event management, restaurant tools, and more.

With an open API and an ecosystem designed for flexibility, you can tailor your setup around your property’s unique needs while maintaining the simplicity of an all-in-one platform.

How secure is Cloudbeds?

Cloudbeds is built to protect your most valuable assets — your guests, your data, and your reputation.

PCI & GDPR Compliance

Global standards, built in. Fraud prevention and rigor you can trust.

Secure Guest Data

TLS/SSL for data in transit, AES-256 at rest, and identity controls that follow a least-privilege philosophy.

SSO & User Management

One secure login. Full, seamless access across your Cloudbeds tools.

Elite Incident Response

A dedicated team working closely with customer support to resolve issues quickly and transparently.

What is Cloudbeds Signals?

Cloudbeds Signals is the first AI model purpose-built to elevate the hospitality industry. Trained on billions of data points, Signals adds advanced intelligence to Cloudbeds’ growth engine — including Revenue Intelligence, CRM, Digital Marketing, Metasearch, Websites, and Reputation Management.

It surfaces insights automatically, powers smarter automation, and fuels faster decision-making so hoteliers can stay ahead of demand curves instead of reacting to them.

How does Cloudbeds support onboarding and customer support?

We pair every hotel with guided onboarding, 24/7 global support, and a partnership mindset. You’re never left alone with a new system — we climb the mountain with you.

How does Cloudbeds help improve operational efficiency?

By unifying workflows, automating repetitive tasks, and centralizing decision-making tools, Cloudbeds offers a complete hotel management software that empowers hotel teams to spend less time managing systems and more time delivering hospitality, and unmatched guest service, that feels personal.