Where great service starts.

Food and beverage operations have a direct line to guest satisfaction, but only if your team is set up to deliver consistently. That’s where clear processes make all the difference.

This SOP gives your food and beverage team the structure to run more smoothly, respond quickly, and create great experiences from room service to breakfast buffet. Whether you’re managing minibars, reordering stock, or onboarding new staff, this guide helps you build clarity, reduce errors, and keep service standards high.

Download to see:

• Protocols for efficient room service orders and delivery

• Best practices for managing room minibars

• Strategies for stock control and item reordering

• A framework for running a smooth breakfast buffet