Swiss precision meets hospitality innovation: How Cloudbeds & SwissHotelier are creating future-ready hotels

Founded in 2017, SwissHotelier was created to empower independent hotels across Latin America and the Caribbean with the technology, expertise, and support needed to thrive in a rapidly evolving industry.

“We wanted to become the leading hospitality software enabling company in the region while always maintaining Swiss standards in service and quality,” says Founder and Head Of Strategy, Mantou Pfluger.

Since then, SwissHotelier has completed more than 500 hospitality technology implementations, helping hundreds of hotels modernize operations, strengthen performance, and build technology foundations for long-term growth.

Through years of hands-on experience, the company has become a trusted advisor in hospitality technology, developing tailored tech stacks that seamlessly connect operations, accounting, payments, distribution, revenue management, and direct booking strategies.

“We take a very pragmatic Swiss approach,” Mantou explains. “We always find solutions and workarounds, even when challenges appear during implementation.”

Today, that combination of expertise, adaptability, and service excellence continues to help independent hoteliers unlock the full potential of their properties.

As hospitality becomes increasingly digital, Mantou believes technology must empower — not complicate — hotel operations.

Before partnering with Cloudbeds, he had worked with several legacy property management systems commonly used across the region. But many lacked the flexibility, connectivity, and modern infrastructure required by today’s hospitality businesses.

“We used to work with local PMS providers that felt outdated and disconnected from where hospitality technology was heading,” Mantou explains. “We wanted the most solid technology for our partner hotels.”

Cloudbeds stood out because of its ecosystem flexibility and extensive integrations.

“For us, the key criteria was the number of connections available for revenue management, accounting, and government systems,” Mantou says. “Every hotel is different, so we need full flexibility to customize the tech stack independently for each customer, while using Cloudbeds as the central platform where everything comes together.”

Today, SwissHotelier has built what it considers a benchmark hospitality technology stack for independent hotels across the Americas:

• Property Management System & primary platform: Cloudbeds
• Channel Manager & Distribution: SiteMinder
• Booking Engine & CRS: Simple Booking
• Revenue Management System: RoomPriceGenie

“This combination creates one of the strongest technology bundles available in hospitality today,” Mantou says.

“Progress also means optimizing the property’s tech stack,” Mantou explains. “Cloudbeds gives hotels the ability to move forward with digitalization through flexible third-party connections.”

By implementing Cloudbeds across its customer portfolio, SwissHotelier has helped hotels move away from isolated systems and toward more connected operations.

“The biggest improvement we see is operational flexibility,” Mantou explains. “Properties can now connect to almost any system or service they want and are no longer locked into isolated software solutions.”

Hotels are now able to connect:

• POS systems
• Local accounting platforms
• Payment solutions
• Revenue management tools
• Distribution channels
• Government compliance systems

The result is a more scalable and future-ready operational foundation.

“We are now able with Cloudbeds to improve almost all aspects of hotel operations,” Mantou says.

For SwissHotelier, the ability to combine Cloudbeds with best-in-class third-party technology has become a major differentiator.

“We have seen Cloudbeds evolve tremendously over the years,” Mantou says. “I always knew Cloudbeds would become one of the best choices for hoteliers and hospitality agencies because the products are built for the hotelier.”

SwissHotelier’s implementation model is designed to reduce complexity and ensure hotels feel supported throughout the onboarding process.

“When we onboard a hotel to Cloudbeds, hoteliers can put the responsibilities into the hands of our experienced reservation technology consultants,” Mantou explains.

Each rollout follows a structured implementation process that includes:

• Kick-off meetings
• System configuration
• Training sessions for hotel teams
• Go-live preparation and support
• Ongoing operational guidance

“To ensure a successful start with Cloudbeds, every hotel is accompanied by a dedicated reservation technology consultant from our company,” Mantou says. “If help is needed, we are always there to support the hotelier.”

That hands-on approach has helped SwissHotelier scale to hundreds of successful projects while maintaining long-term relationships with hotel partners.

“Support is part of our DNA,” Mantou says. “It’s one of the reasons we’ve been able to grow such a strong portfolio of hotel customers.”

Looking ahead, SwissHotelier sees enormous opportunity for independent hotels to become less dependent on rigid legacy systems.

Its long-term vision is centered on helping more hospitality businesses embrace flexible, connected technology ecosystems powered by Cloudbeds and leading marketplace integrations.

“We are planning to introduce this technology bundle regionwide across Latin America and the Caribbean,” Mantou says. “Our goal is to help more hoteliers become technology independent.”

For hotels that feel constrained by outdated systems, Mantou believes the path forward is clear.

“Today, we are able to solve almost every technical challenge a property can have thanks to Cloudbeds’ evolution and its strong third-party ecosystem,” he says.

And for SwissHotelier, that evolution is about much more than software.

It’s about helping independent hotels operate with greater freedom, flexibility, and confidence in an increasingly digital hospitality landscape.