Cloudbeds Customer Success

Not just support. Real partnership.

When you’re building something great, you need more than a help desk. You need people who get it — and get it done. That’s us.

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With you every step of the way

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Kick off with a dedicated Onboarding Coach who gets you live fast and sets you up for success. We’ll tailor setup to your property and make sure your team feels confident from day one.

When questions come up, we’re right there with you via live chat & email. Real people, fast answers, and zero runaround so you can keep things running smoothly.

Partner with our team for ongoing business reviews and best practices that help you reach your goals faster and uncover new opportunities along the way.

We’ve got you covered

From onboarding and training to live chat, community, and events, we’re here to fuel your ambition.

Personalized onboarding

Meet your dedicated Onboarding Coach — your personal guide to getting Cloudbeds live, customized to your property, and ready to roll from day one.

Reservation import

Our experts handle all the heavy lifting, importing your inventory, guest data, and past and future reservations, so nothing gets left behind. (Add-on service)

Self-guided training

Turn every user into a power user with 100+ on-demand videos in Cloudbeds University, knowledge base articles, and SOPs designed by our hospitality pros.

Multilingual support

Reach our global team anytime through live chat or email — with AI assistance to speed things up and real humans who actually get hospitality.

Community forum

Join other forward-thinking hoteliers to exchange ideas, swap advice, and celebrate the wins that come from doing things differently.

Exclusive events & webinars

No more guessing games. Cloudbeds turns data into profitable moves with the only causal AI built for hospitality.

Your success is our mission.

We don’t just hand you software and wish you luck. With Cloudbeds, you get a partner in your corner ready to guide and celebrate every win along the way.

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Frequently asked questions

What types of questions do you resolve over Live Chat?

Our support team will do their very best to answer all your questions over Live Chat. If your questions require a more in-depth investigation, our team will continue to provide a more detailed reply by email or over the phone.

How quickly do you resolve issues?

Up to 82% of customer service cases are resolved in a single contact with our customers and 60% of our Live Chat Cases are resolved in less than 20 minutes.

Live Chat is the fastest way to receive support. Using this option you can include screenshots or even share audio and screen in real time, which allows our Support Coaches to see more details about your inquiry and therefore you can receive a detailed reply sooner.

What type of experience does the Cloudbeds team have?

The Customer Growth team is made up of individuals with hospitality experience and they bring with them a wealth of understanding about hotel procedures, operational best practices, and industry trends. All team members constantly undergo internal training on new and existing Cloudbeds products and features to be able to provide the best possible support.

Where do I go if I need training?

Cloudbeds offers a variety of training materials and educational resources for you to easily train staff, quickly find answers to questions, and elevate your everyday operations. Cloudbeds University is available to all customers and includes unlimited access to hundreds of on-demand courses, best practice guides, and training videos. Cloudbeds also provides access to a self-service Knowledge Base with hundreds of guides organized by topic to help you learn more about Cloudbeds features and usage.