POUSADA DA PRAIA DE CARAÍVA

Growing staff and guest demand required an upgrade in operational efficiency

Before Cloudbeds, Pousada Da Praia was managed using spreadsheets – a method that required a lot of manual work to open and close reservations and to manage the property’s daily processes, such as housekeeping. Pousada da Paria’s inventory needed to be constantly manually updated on spreadsheets and OTAs like Booking.com. This caused overbookings to become a frequent issue given that access to information and metrics, such as occupancy rates and daily average, was limited.

After pandemic restrictions were lifted in the region, Pousada da Paria’s guest demand and staff grew. It became clear that the business needed to upgrade to a modern hospitality management system to make operations more professional, efficient, and reliable. 

A modern, easy-to-use platform with a reliable support team.

When doing his research, Paulo sought out technology that would provide data for relevant business analysis and support daily operations. He wanted a modern, cloud-based, and easy-to-use system that also offered fast customer support. 

I needed something simple, easy-to-use, and that was where Cloudbeds impressed me.

After spending one year looking for a solution, Paulo was impressed by Cloudbeds’ easy-to-use and intuitive interface. When comparing it with other software available on the market, he was sure that Cloudbeds was the best option with better cost-benefit. 

For every phase of the process, he could count on Cloudbeds’ support and sales team to answer all of his questions promptly, which is what made Cloudbeds stand out among competitor software. 

90% occupancy rate during low season

Through reports available on the Cloudbeds Platform, Paulo noticed his occupancy rates were about 80% in 2021 and reached 90% in August, a month considered low season at Caraíva.

Now, with easily accessible data, Paulo is able to make informed business decisions. Also, with less manual work, he gained more time to focus on creating marketing strategies for the property, which played an essential role in helping attract even more direct reservations through their website.

Diversify channels to get more reservations

Today, Pousada Da Praia de Caraíva is connected to five OTAs, with no fear of overbookings since the Cloudbeds platform keeps their room inventory and availability updated in real-time on all connected distribution channels. According to Paulo, automation is essential for hospitality businesses today. 

Pousada da Praia was the first property in Caraíva to use a cloud-based system, and now there are more than five businesses in the area that also use Cloudbeds – a result of the word-of-mouth success that property owners were experiencing in the region. Paulo says that “for a small pousada like ours, Cloudbeds is one of the best systems that I found.”