Great upselling isn’t pushy, it’s personalized.

When done right, upselling adds value for both your guests and your business. The key is knowing when to offer, what to offer, and how to do it without adding friction.

This playbook shows you how to use guest engagement tools to unlock revenue at every stage of the guest journey, from pre-arrival to post-stay. Learn how to tailor your offers, improve the check-in experience, boost satisfaction, and drive repeat business — all without overwhelming your staff.

Download to see:

• How to connect with guests before they book

• Upsell strategies for arrival and in-stay moments

• Tools to drive engagement and service recovery

• Ways to turn feedback into loyalty and referrals

• A visual guide to guest engagement across the journey