First impressions matter. Make yours count. 

Your front office sets the tone for every stay. From the moment a guest arrives to the second they check out, your team plays a critical role in shaping their experience. That’s why consistency, efficiency, and clarity matter.

This standard operating procedure (SOP) gives your front desk team the structure they need to work smarter, respond faster, and deliver service that feels seamless. It’s built to simplify complex processes, eliminate guesswork, and help new staff get up to speed in no time.

Download to see:

• Step-by-step guest arrival and departure procedures

• Protocols for managing guest requests and inquiries

• Strategies for contactless check-in and check-out

• Tips for upselling and sharing local recommendations

• Best practices for room allocation, payments, and invoicing