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Conduit

Agentic AI, Guest Experience & Communication

Conduit is the AI agent platform for hospitality operations, connected to Cloudbeds. Agents answer guests on every channel, Portals handle arrival, upsells and payments, and Operations runs cleaning, maintenance and video inspections.

Overview

Conduit is the AI agent platform for hospitality operations. It connects to Cloudbeds, so reservation, room and guest data stay in sync across every product.

Benefits

Agents: AI agents answer guest messages and calls on OTAs, SMS, WhatsApp, email and phone. They look up the reservation, take action in your connected tools, and hand off to your team when needed.

 

Portals: one branded link per stay where guests prepare for arrival, find access instructions, buy upgrades, pay, and ask questions.

 

Operations: assign cleans, route cleaners with GPS, turn guest messages into maintenance tasks, and update the guest when the work is done. Video inspections, powered by RapidEye, flag damage and missed items before the next guest.

 

Inbox and Operator: every message and call in one inbox, plus Operator, an AI coworker your team can ask to update records, create tasks or analyze the business.

 

Conduit also connects to Claude, ChatGPT and other AI tools through MCP.