Cloudbeds vs. Mews

The unified, scalable, and profitable Mews alternative, that does more for your business

Innovation without the fine print, and twice the product footprint. Cloudbeds is the hotelier growth engine, built ground up on unified data architecture. Cloudbeds technology alone delivers better total revenue and profitability across your hotel, whereas Mews requires additional vendors to achieve similar results.

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Trusted by leading hotels, hospitality groups, and management companies across 150 countries.

Cloudbeds vs Mews
side-by-side comparison

Cloudbeds is the industry’s only truly unified hospitality management platform, delivering operations, distribution, guest experience, and revenue marketing capabilities within a tightly connected platform. While Mews optimizes for modularity and API flexibility, Cloudbeds optimizes for real-world operations.

	Get a demo	Mews
Cloud-based	✓	✓
Open API	✓	✓
Business Model	Profitable, fast growing, product-led growth model. Revenue model built around your success, not your transactions.	Loss-making growth model, per 2024 annual report. Fintech-focused revenue model, with embedded payments pivotal in its operations.
Drop and drop calendar with Intuitive UX/UI	✓	Static timeline of reservations
Sophisticated distribution engine with 150 direct connects to 1000+ channels	✓	✕
Proprietary data and BI architecture with native report builder and ERP connectivity	✓	Analytics system powered by third-party tool
Built-in Guest Marketing CRM campaigns driving incremental direct bookings	✓	✕
Built-in AI powered omni-channel Reputation Management tools	✓	✕
Built-in Digital Marketing Ads across Metasearch, Google, and Retargeting	✓	✕
Built-in Guest Experience	Includes AI chatbot, multi-property unified omni-channel messaging, guest portal, digital check-in, native kiosk functionality, and tickets and tasks accessible from the PMS dashboard	Offers digital check-in, guest portal, and kiosk. Guest SMS messaging requires a third-party partner.
Payments	Fully integrated payments with transparent pricing and in-house fraud protection	Embedded payments system with tokenization fees, payment request fees, and additional per-transaction costs
Credit Card Tokenization fees	None	Tokenization fees apply per card stored
Multi-property portfolio-wide availability, rates and inventory actions	Yes	Multi-property tools available depending on configuration
Platform architecture	Unified platform with core products built on a unified data architecture	Modular PMS supplemented by 14 acquisitions and many marketplace integrations
Platform Uptime	99.95%+ documented uptime	99.9% uptime SLA

Why hoteliers choose Cloudbeds over Mews

Innovation isn’t what you say, it’s what still works at 2 a.m.

Cloudbeds was purpose-built as the hospitality industry’s unified platform from its earliest days, with core products – including PMS, payments, channel management, booking engine, guest experience, revenue intelligence, CRM, and digital marketing – built on a single data model and designed to work together seamlessly. That means fewer integration points, clearer data flows, and less operational risk.

Mews has taken a different approach: building a core PMS and then expanding through a series of acquisitions – 14 and counting, including multiple PMS platforms – alongside a marketplace of third-party integrations. For hoteliers who prefer more key features functionality bundled into the core system, Cloudbeds provides a more consolidated experience, coupled with an open API and hundreds of marketplace integrations to extend and customize functionality.

Cloudbeds Payments (CB Pay) is fully embedded into the platform and purpose-built for hospitality, with transparent pricing, in-house fraud prevention, and advanced dispute management. There are no tokenization fees, no payment request fees, and no surprise charges.

Mews Payments is embedded into their Property Management System as well, but the fee structure works differently. Mews charges a one-time tokenization fee for every card stored, on top of standard processing fees. Before committing, hoteliers should request a complete fee breakdown – including tokenization, multicurrency, terminal, and dispute-related costs – and model the total cost of ownership against their transaction volume.

Cloudbeds customers typically go live in as little as 3 weeks, supported by guided onboarding and flexible data migration options. Cloudbeds Onboarding begins with properties meeting their designated Onboarding Coach, who partners with them throughout the process, from account set up and go-live to adoption, to ensure their system is set up successfully.

Cloudbeds delivers powerful, built-in Revenue Marketing solutions – native by design and driven by Signals AI – connecting pricing, email marketing, digital marketing, and guest data to help properties drive more revenue, boost direct bookings, increase profitability, and grow smarter every day.

Connected at the core, flexible and scalable where it matters

Payments that power your business, with no surprises

Faster onboarding, easier switching

A revenue engine for your business

Connected at the core, flexible where it matters

Cloudbeds connects with 600+ integration partners, so you can customize your setup without compromising simplicity.

Keep the tools you love. Connect the ones you need. Build custom applications with our open API. Cloudbeds integrates seamlessly to help everything run smoother.

Real stories.
Real results.

“Our seven-year partnership with Cloudbeds is rooted in their consistent commitment to understanding our unique needs. They actively listen to our feedback and ensure our perspectives are valued.”

Bojan TegovskiChief Operating Officer, HP Hospitality

83.5%

Direct bookings

+87%

Average occupancy

50%

Return guests

“Without Cloudbeds’ full range of features, we wouldn’t be selling as effectively or exploring new business opportunities as we do today.”

Flávio GhelfondCo-Founder and CFO, Charlie

Nights sold

17K

Guests hosted/month

Buildings in operation

“When Cloudbeds came along, the receptionists started being able to look the guests in the eye. That’s what we’ve been gaining—people can focus more on the people and less on the computer. We leave the software stuff to the software.”

Mauricio HernandezRevenue Manager, We Hotels Group

28%

RevPAR increase

30%

Reduction in OTA reliance

New hotel openings planned

Ulysses Baltazar, Chief Technology Officer at Playpark Hospitality

“Experience is everything. We’ve created a fully contactless experience that gives guests a hassle-free experience while keeping our overhead costs low.”

Ulysses BaltazarCTO, Playpark Hospitality

10%

Direct bookings increase

+53K

Self check-ins

Weeks onboarding for new hires

“Cloudbeds has improved the way we work. It saves our team time, reduces commission costs through more direct bookings, and helps us sell more effectively with automated pricing.”

Sérgio Cândido PinheiroCo-Owner of Cheese & Wine

More direct bookings

70%

Of guest communications automated

Properties operated

Frequently asked questions

With Cloudbeds offering so many native tools, am I still able to connect to third-party integrations of my choice?

Absolutely. Cloudbeds is flexible where it matters, native where it counts. As an all-in-one Hotel Management Software platform, core capabilities like our cloud PMS, payments, channel management, booking engine, guest experience, revenue management and intelligence, and marketing are built directly into the platform and designed to work seamlessly together. That means fewer vendors to manage, fewer gaps in your workflow, clearer ownership when issues arise, and less operational risk across your hotel operations. At the same time, Cloudbeds offers an open API and 600+ integrations for specialized providers where best-of-breed solutions make sense. You’re never forced to build a basic tech stack from scratch or juggle vendors just to operate effectively. Instead, you get operational efficiency out of the box — with the flexibility to tailor your software solution as you grow.

Which platform is better for boutique hotels?

Cloudbeds is typically the better fit for boutique and independent hotels and hostels with lean teams who need speed, clarity, ease of use, connectivity, and systems that work out of the box to immediately streamline operations and drive revenue and business growth.

With native tools for a cloud-based Property Management System, distribution, guest experience (like automated check-in options), payments processing, and real-time reporting dashboards, plus optional integrations where specialization makes sense, Cloudbeds removes the need to assemble and manage a fragile tech stack.

How is Cloudbeds better for multi-property groups?

Cloudbeds is built for multi-property operations from day one. You can see availability and performance across your entire portfolio in a single view, execute actions across properties simultaneously, and manage all guest communications from one built-in unified inbox. There’s no switching between properties, no duplicated work, and no add-ons required to make it function at scale.

Is Cloudbeds more scalable than Mews?

Cloudbeds was built on a unified architecture and single data model designed to support growth over time, whether you’re running one property or a growing portfolio. Our architecture allows properties to operate independent data flows, reducing the risk of system-wide updates or outages. Cloudbeds has a documented 99.95% system uptime, whereas Mews promises 99.9% uptime SLA.

How does Cloudbeds Payments compare to Mews Payments?

Cloudbeds Payments (CB Pay) is fully embedded, transparent, and built specifically for hospitality, with in-house fraud prevention and advanced dispute management — without hidden or surprise fees. It’s payment processing without the fine print. Mews charges a one-time tokenization fee for every card stored, on top of standard processing fees. Hoteliers should request a complete fee breakdown before committing.

Is Cloudbeds more reliable than Mews?

Cloudbeds takes protecting the integrity of your hotel operations, safeguarding revenue, and ensuring your team — from the front desk to management — can work without interruption, very seriously. On top of renowned customer support, we provide real-time threat monitoring and a 24/7/365 incident response team on standby, ensuring around-the-clock protection that powers industry-leading 99.95% system uptime. Regarding security and token management, Cloudbeds runs on Amazon Web Services (AWS) with enterprise-grade measures, including firewalls, intrusion detection, and 24/7 monitoring. Credit card data is handled via a secure, PCI-compliant tokenization vault — never stored directly.

Does Cloudbeds Guest Experience include Kiosk functionality?

Yes, Cloudbeds delivers native kiosk functionality with optional digital key integrations to support frictionless guest experiences, all within one platform.

How difficult is it to migrate from Mews to Cloudbeds?

Switching is easier than most hoteliers expect. Cloudbeds customers typically go live in as little as three weeks, with guided onboarding and multiple reservation import options to fit your needs. Our team is with you every step of the way, so switching feels like a smart move forward, not a disruption. And because Cloudbeds is so user-friendly, most teams adapt quickly to the new dashboard and automated workflows, making the transition even smoother.