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No other hotel technology gives us the versatility and ease of use. We can see everything, including reporting, in one place and go to one team for support.Carl Dene, Owner of Brannan Cottage Inn
Brannan Cottage Inn is a modern luxury property located in the heart of Napa Valley. Sam Brannan, the founder of the Gold Rush, built the inn in 1862. The inn is featured in TripAdvisor’s Hall of Fame, winning Certificates of Excellence for five-star reviews for seven years in a row from 2015 to 2021. The inn has a gourmet cafe onsite offering coffee and gourmet pastries. Guests can use the complimentary bikes and request a custom picnic basket to enjoy at a local winery, picnic spot, or eat in the gardens at the hotel.
When the owner Carl Dene purchased the property, Carl also inherited outdated and cumbersome hotel technology, including an older booking engine. With big ambitions for future growth, Carl knew he needed a modern system to grow his revenue, streamline operations and help deliver the best guest experience.
When hotels were allowed to re-open, Carl and his team were ready. They had switched to Cloudbeds and could quickly re-open and even return to 90% occupancy. Their staff is more efficient with Cloudbeds, and the owner has plans to expand and open up new properties in the region.
“Cloudbeds is quick and easy for my staff to pick up. It doesn’t require handholding,” notes Carl. New staff can watch videos on Cloudbeds University, which offers hundreds of on-demand videos, guides, and SOPs (Standard Operating Procedures). The team at Brannan Cottage Inn has glowing reviews of Cloudbeds.
I love Cloudbeds because it's user-friendly and easy to train people on. Almost anyone can jump on the computer and know what's going on with our reservations system. I also love Cloudbeds because they are always there to help you with absolutely anything at any time! The customer service and support that they provide are really top-notch.Nicole Stenger, Hospitality Director at Brannan Cottage Inn
Learn more about the luxury Brannan Cottage Inn: www.brannancottageinn.com
