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Sojern – Guest Experience Platform

Guest Experience & Communication

Transform Your Hotel Marketing with Sojern’s Advertising and Guest Experience Platform

Overview

Sojern is the leading AI-powered marketing platform built for hospitality, designed to boost growth and profitability for the travel industry.

 

Benefits

Sojern Guest Experience Platform is a set of AI-powered suite of solutions that are seamlessly integrated with your Property Management System (PMS) designed to enhance guest experiences and operational efficiency :

 

  • Guest Marketing Suite enables seamless engagement with your guests across email, SMS, and chat—pre-stay, mid-stay, and post-stay. Build lasting relationships, boost direct bookings, grow ancillary revenue, and foster loyalty through personalized, consistent communications

 

  • Reputation Manager helps you transform guest feedback into actionable insights to protect your reputation, improve guest satisfaction, and enhance your online presence. Address concerns in real-time, foster positive reviews, and build stronger guest relationships.

 

  • AI Smart Concierge provides 24/7 seamless support, reducing front desk calls by over 65% and improving response times by 30%. Automate FAQs, upsell opportunities, and request management to enhance guest experiences and boost revenue