ALMA MAYA

Alma Maya uses Cloudbeds automation to build unforgettable guest experiences in the heart of the Mayan Jungle

Stories

“Every single co-founder of Alma Maya and the managers all the way to the housekeeping team uses Cloudbeds, everyone on their own level, to manage day-to-day operations and make sure we maximize the outcome of the hotel and optimize the satisfaction of our guests.”

Sauveur Lichan, Managing Partner at Alma Maya

Key Insights

Cloudbeds automation allows staff to focus on guest experience

Cloud-based access provides operational flexibility

Reliable customer support

Learn more about Alma Maya: almamayaresort.com

Discover how Cloudbeds Hospitality Platform can boost your business

Gracefully blending into the Mayan Jungle ecosystem, Alma Maya is a luxury boutique hotel offering rooms – in the form of unique domes and bubbles – that provide its guests with the perfect blend of nature, comfort, and technology.

“We took what we liked from glamping and from the hotel side and we mixed it up,” explains Managing Partner, Sauveur Lichan.

This means that guests can experience the transformative power of sleeping under the stars and feeling more connected to nature, while still living luxuriously. “We want to make sure our guests feel comfortable in the heart of the Mayan jungle. All of our rooms are fully equipped, we have good king and queen-sized beds, water, and wifi – everything guests need to come here and have a great time in the middle of the jungle and to experience something different,” adds Managing Partner, Antoine Dahdah.

Sustainability is also a core component of Alma Maya. The team has implemented a number of sustainability initiatives, from reusing uprooted trees for landscaping, mulching, and natural fencing, to using solar energy and having an on-site vegetable garden that supplies the restaurant with fresh, garden-to-table produce.

Beyond sustainability, Alma Maya’s team also places a strong emphasis on wellness, and offers its guests local experiences like a traditional Mayan welcoming ceremony, energy cleansing, firepits, and cultural and historical tours of the area.

The need for a cloud-based, flexible solution that’s easy to use

More than just a solution, the team at Alma Maya wanted a technology partner. One that offered powerful automation capabilities that afforded the team time to focus on providing an unforgettable experience for their guests.

Ease of use and reliable, 24/7 customer support were also key requirements.

Powerful automation that helps streamline operations

Cloudbeds helps streamline and manage all of the moving parts that go into successfully running Alma Maya. As Antoine puts it,

Cloudbeds helps us manage the daily operations, the statistics of the hotel, and what’s going on on a daily basis. We mix that with hospitality and it brings about something different.

Its ease of use ensures that the whole team, from co-founders and managers, all the way to housekeeping, feels comfortable using it.

A reliable platform that allows the team to focus on providing memorable guest experiences

The team at Alma Maya are extremely happy with what they’ve achieved since opening, with many satisfied guests passing through their doors thanks to their unique offering and above-and-beyond service. As Yannin Ventura, Alma Maya’s General Manager explains,

Cloudbeds has become my most used tool and my right arm. It has improved training, processes, and speed and confidence for me as a general manager, for our staff, and our guests.

And it’s only the beginning. Sauveur believes that Alma Maya’s already-excellent guest experience will only improve thanks to Cloudbeds and its ever-evolving capabilities, “Alma Maya will improve its experience tremendously through the use of automation and other online tools and I’m sure Cloudbeds will continue to come up with new features that will help us focus even more on our service and ensure that we provide an unforgettable experience.”

With a space that exists in synergy with the surrounding environment, exceptional service, and even an on-site cenote, there’s no doubt that Alma Maya is delivering on its promise of carefully blending nature and luxury to help its guests reconnect with their inner selves.

“When guests say goodbye to us with happy faces, satisfied and at ease, that gives us one more point for the successes we have achieved,” concludes Yannin.