- Case Studies
ITH Hostels and Eco Lodging operates 9 different properties throughout the United States including hostels and vacation rentals. James and Bobby founded ITH Hostels with the goal to provide guests with the best possible budget accommodation and provide guests the ultimate experience. The International Travelers House concept was created for travelers allowing them to meet and experience other cultures from around the world all under the same roof.
They have grown to become a premium backpacker hostel with first class hostel amenities and staffed by local champions who know the destinations intimately. Bobby and James continue to grow and have an ambitious vision to expand both domestically and internationally.
As they expanded, ITH Hostels wanted a reliable, cloud-based hostel software that would enable them to scale. From the very beginning, they found the Cloudbeds implementation process to be relatively easy with extensive help guides, videos, in-app tooltips and their own Cloudbeds customer coach. Because their staff is largely volunteer-based, training is and will continue to be important to them.
Bobby and James have noticed real positive changes to their bottom line since they began using Cloudbeds. With Cloudbeds, their team can easily view and charge no shows. They increased the no show charges by 60-70%. James likened running a hostel to “playing a game of Tetris” while trying to optimize availability. He notes that is very easy to extend and move reservations easily with Cloudbeds beautiful drag and drop calendar interface.
ITH Hostels relies on the Cloudbeds housekeeping module to “set up our day so we can execute.” Their cleaning staff knows exactly which rooms need to be cleaned. “Automation is a huge part why we chose Cloudbeds,” notes Bobby.
Hostels run a 24/7 business so they need support at all hours. With Cloudbeds reliable email support team, ITH Hostels knows they can get a speedy answer no matter what time of day it is. James likens Cloudbeds to his “wingman” who is there to help and support him at all times.
ITH Hostels had 3 properties when they first started with Cloudbeds and have grown to 9 over the past few years. They credit Cloudbeds for helping with their operational efficiency and time-saving features. With Cloudbeds easy-to-use interface, Bobby and James know their staff can do their jobs better. This means they have time to focus on the big picture and further drive the strategy and growth of ITH Hostels.