The key to a successful upsell strategy is understanding your target demographics and inserting meaningful upsell opportunities throughout the entire guest journey, from discovery to post-stay.
In this guide, we cover how to use guest engagement software to increase revenue throughout the guest journey:
- Discovery / Delivering meaningful engagement before guests even book
- Pre-arrival / Connect with guests before arrival and build incremental revenue
- Arrival / Create a frictionless check-in experience with relevant upsells
- In-stay / Promote special offers & perform service recovery
- Post-stay / Collect guest feedback and encourage guest loyalty and referrals
- Infographic / Using guest engagement throughout the guest journey