A step-by-step guide to creating SOPs for your front office department.
Every successful hotel, hostel, B&B or vacation rental business utilizes numerous processes to ensure they operate effectively and efficiently. So that all processes are aligned and delivered consistently, all staff members are familiar with the property’s standard operating procedures. In the hospitality industry, well-defined SOPs help deliver the best guest experience, ensure service and safety standards, lower costs, reduce errors, and provide faster employee onboarding.
Standard Operating Procedures (SOPs) are written step-by-step guides on how to perform routine or repetitive activities in the workplace.
At Cloudbeds, we understand that independent properties may not have the time or necessary sources to create their own SOPs. That’s why we have put together our hospitality expertise to create them. With this ebook we help you document procedures for the processes typically performed by the Front Office team. Download it for free!