Hotel Payment Processing

Get paid. On time and without the hassle.

With Cloudbeds Payments, treat your guests to seamless checkouts while you enjoy fewer chargebacks, faster payouts, and more hours back in your week.

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Your money, your rules

Payments so smooth, your guests barely notice them.

Guests pay however they like — from mobile wallets to credit cards — and you capture up to 10% more per transaction. Easy for them, invisible for you.

You earned that revenue. Let’s make sure you keep it.

All the tools to outsmart disputes before they start. 99.96% of Cloudbeds Payments customers see fewer than one chargeback a month.

Less managing payments, more leading your team.

With one integrated system, payments flow automatically into your PMS. One-click processing. 90% less reporting time.

Cloudbeds Payments is important to Hotel McCoy because it provides one neat solution to process payments across all our properties. We’re trained on it and it comes with all the tools and resources to ensure that we’re handling payments correctly.

Norma LopezGeneral Manager at Hotel McCoy

See how they’re crafting the perfect stay

A 10-hour head start, every week

Reclaim up to 10 hours a week with payments built directly into your PMS — and the endless loop of manual entry and reconciliation finally broken.

Unified payments dashboard

End manual entry errors for good. With one system, all guest card data and payment information flows directly to the relevant reservation in the PMS.

Automated reconciliation

Cut your processing and reporting time by up to 90% by putting all your transaction data into one clear, easy-to-use dashboard.

One-click payment processing

With integrated and automated payments, you can eliminate the need to track and report transactions across multiple platforms, simplifying accounting, reconciliation, and even tax preparation.

Dispute and chargeback management

Track all disputes, deadlines, and statuses from one dashboard with real-time alerts and guided evidence submission.

More ways to pay = more bookings

Don’t let an outdated payment process be the reason a guest books elsewhere.

In-person terminals and online payments

Accept and sync credit card payments from your booking engine, OTAs, front desk POS system, and payment links.

Guest payment options

Accept Apple Pay and Google Pay, Affirm, OXXO, along with global credit cards, tap-to-pay, and more (location dependent).

Pay-by-link

Quickly and securely request payments or pre-authorizations from guests via a link — no need to manually collect or key in card details.

Automated payment capture and settlement

Create payment automations to collect deposits or pre-payments on a schedule according to your rate policies and the rules you set.

Peace of mind comes built-in

You’re in the hospitality business, not the data security business. We check all the boxes on global security standards, so let us handle that.

PCI compliance

Cloudbeds Payments is PCI DSS Level 1 security-certified.

Secure tokenization

To ensure end-to-end security, card details are securely passed on as tokens, while sensitive data is encrypted, reducing the risk of theft or misuse.

3DS optimized and PSD2 compliant

Cloudbeds is PSD2 and SCA compliant, and supports 3D Secure authentication.

No smoke. No mirrors. Just honest pricing.

The payments industry loves fine print and hidden fees. We don’t. While others lure you in with low rates only to bury costs elsewhere, we put everything on the table from the start.

Choose from two pricing structures:*

*Features, functionality, and pricing vary by property location

Blended rates

Perfect for properties that want stable, predictable pricing with a fixed percentage and per-transaction fee.

Cost-plus

Best for high-volume properties that want more visibility into payment processing fees but do not mind a more complex and variable fee structure of direct interchange costs plus a fixed markup.

Payments without the runaround

The payment solution built for hoteliers who’d rather be building empires than chasing invoices.

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Real stories.
Real results.

With Cloudbeds Payments, reconciliation is no longer an issue. Cloudbeds has reduced my reconciliation time from 10 hours to 15 minutes. There are never any issues and there are never any discrepancies.

Jasmin Wilson

Front Desk Manager, Dahl’s Motel

Cloudbeds Payments is important to Hotel McCoy because it provides one neat solution to process payments across all our properties. We’re all trained on it and it comes with all the tools and resources to ensure that we’re handling payments correctly.

Norma Lopez

General Manager, Hotel McCoy

Cloudbeds Payments was a no-brainer for us. Everything is already set up and connected, allowing us to manage all payments and refunds within the platform.

Ulysses Baltazar

Chief Technology Officer, Playpark Hospitality

Guide

Take control of payment processing at your property

Learn how to simplify hotel payments, cut down chargebacks and fraud, and turn every transaction into more revenue — with less hassle.

Free download

Resources to help you build what’s next

See all resources

Article Beyond the price tag: The true value of an integrated hotel payment system

Article 6 proactive ways to combat hotel credit card fraud

Article New ways to pay: 15+ popular hotel payment methods

Frequently asked questions

How does Cloudbeds Payments simplify payment processing?

Cloudbeds Payments streamlines hotel payment processing by offering a unified payment system that simplifies and automates various aspects of payment management for hoteliers. Here’s how it achieves this:

Centralized platform: Integrates directly with Cloudbeds PMS, unifying reservations, payments, and financial reporting, enhancing hotel operations, and front desk efficiency.
Automation: Automatically processes credit card transactions, captures payments, and handles pre-authorizations.
Enhanced efficiency: Reduces manual entry, speeds up guest check-in/check-out, and simplifies reconciliation.
Improved guest experience: Offers various payment methods online and in-person, ensuring convenience.
Robust security: Complies with PCI DSS Level 1 standards, uses tokenization, encryption, and 3D Secure authentication to manage risk and fraud.
Hospitality-focused design: Tailored specifically for hospitality, featuring dedicated in-house support.

What payment methods can guests use with Cloudbeds Payments?

Cloudbeds offers multiple payment methods that ensure a seamless hotel booking and check-in/check-out process for guests.

Other payment options: Pay by Link, Tap to Pay (Mobile POS), integrated terminals (chip, swipe, NFC), manual entry (Card Not Present), stored billing information.
Credit and debit cards: Visa, Mastercard, American Express, Discover, and regional cards.
Digital wallets: Guests can conveniently use mobile payments through integrations with popular mobile wallets like Apple Pay, Google Pay, and Samsung Pay; it allows guests to make contactless payments using their smartphones or smartwatches, both online (through the booking engine and payment links) and in person (via integrated terminals and the Cloudbeds mobile app).

Is Cloudbeds Payments suitable for all types of hospitality businesses?

Cloudbeds Payments is a versatile solution suitable for a wide range of hospitality businesses:

Hotels and groups: From small boutique hotels to larger properties and multi-property groups, the robust, integrated system streamlines front desk and general hotel operations, online bookings, payment management, and reconciliations across properties.
Bed and Breakfasts (B&Bs) and Inns: The simplified payment processing and online payment options cater well to the needs of these often smaller establishments.
Hostels: Managing individual payments, especially for online bookings, becomes more efficient with the integrated system.
Apartment hotels and serviced apartments: The ability to manage payments for varying lengths of stay and potential additional services is beneficial.
Guesthouses and lodges: Similar to B&Bs and smaller hotels, the integrated payment system simplifies financial management.

What kind of reporting and financial visibility does Cloudbeds Payments offer?

Cloudbeds Payments provides a robust suite of reporting tools and financial visibility directly within the Cloudbeds platform, offering hospitality businesses a clear and comprehensive overview of their payment processing activities. Here’s a breakdown of what you can expect:

Key reporting features:

Payment processing report: This report offers a detailed list of all transactions processed through Cloudbeds Payments, including successful charges, refunds, authorizations, and failed transactions.
Payouts report: This report provides information about the deposits (payouts) sent to your bank account from Cloudbeds Payments.
Monthly statements: These statements provide a comprehensive summary of all credit card transactions processed during a specific month.
Payment ledger report: While not exclusive to Cloudbeds Payments, this report within the Cloudbeds PMS allows you to view all payments collected on a specific day or over a date range.

Financial visibility:

Centralized data: All payment-related data is integrated within the Cloudbeds platform, eliminating the need to consult multiple systems.
Real-time insights: You can monitor payment activity and track the status of transactions in near real-time.
Simplified reconciliation: Having payout information alongside transaction details makes it easier to reconcile your bank statements with processed payments.
Fee transparency: Cloudbeds Payments reporting clearly outlines the fees associated with transactions.
Chargeback management: The reporting provides visibility into chargebacks and adjustments, aiding in dispute resolution.
Export options: Most reports can be exported in formats like PDF or Excel (.xls/.csv) for further analysis and record-keeping.

How does Cloudbeds help reduce chargebacks and protect against fraud?

Cloudbeds incorporates several features and processes designed to help hospitality businesses ensure secure payments, reduce chargebacks, and protect against fraudulent activities:

Real-time tracking: Detailed chargeback reporting
Fraud prevention tools: AVS, CVV verification, 3D Secure, tokenization, encryption, ID verification, and AI-driven risk assessment.
Chargeback management: Centralized dispute portal, immediate notifications, comprehensive evidence submission, and tailored hospitality-specific guidance.