What types of properties can be managed with Cloudbedsâ property management software?

Cloudbeds' hospitality management software is used by leading properties in 150 countries. These include independent hotels, hotel groups, hostels, boutique hotels, resorts, and more. Here’s what customer success looks like across different property types: Multi-property — see how Cloudbeds helps HP Hospitality drive up direct booking revenue across its properties. Hybrid — see how Cloudbeds helps Charlie with its tech-powered, guest-first approach to hybrid hospitality. Alternative Accommodations — see how Cloudbeds helps Yugo optimize pricing and group occupancy across their unique spaces. Hotel Group — see how Cloudbeds helps J Collection Hotels drive operational efficiency and better guest engagement across their hotels. Hostels — See how Cloudbeds and its powerful API help One Hostel boost revenue and their guest experience. Regardless of property type, a PMS helps owners & operators accurately keep track of reservations, rates, and availability. Any property selling inventory (rooms and/or beds) looking to streamline operations and increase efficiency via scalable technology would benefit from using a PMS. It helps reduce errors and saves teams vast amounts of time compared to spreadsheets or other manual processes.

Hotel Property Management System

The PMS was built for yesterday. This is what comes next.

When every part of your business works together, growth stops feeling complicated. With Cloudbeds, you get operations, distribution, guest experience, and revenue marketing all connected and natively built into one seamless growth engine.

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Putting an end to “business as usual”

Your in-sync profitability engine.

A platform where every part drives revenue together. From expanding visibility across 300+ distribution channels to increasing direct bookings, optimizing pricing with AI, and re-engaging guests through marketing automation, every workflow is designed to unlock more revenue opportunities.

Built for tomorrow.

The old choice between all-in-one and best-of-breed is over. Cloudbeds gives you a unified platform with the flexibility to extend, customize, and scale around your business. Manage multiple properties from one login, connect hundreds of partners through open APIs, and tailor your tech stack without sacrificing the power of a unified platform.

Unified data that powers smarter intelligence.

In the AI era, your platform is only as intelligent as the data behind it. Cloudbeds is built on a single unified data model that gives AI a complete view of your business.
That means more accurate forecasting, smarter pricing decisions, more personalized guest experiences, and automation that actually delivers results.

Less time managing. More time growing.

Cloudbeds automates up to 80% of manual work and connects every part of your operation so your team can focus on what actually drives revenue and guest satisfaction.

One-click guest check-in/check out

Deliver fast, seamless arrivals and departures, without friction for your team or your guests.

Intuitive calendar management

One unified command center supporting 4,000+ rooms and 30 concurrent users working in real time, with built-in instant search, predictive actions, smart filters, and fully integrated reservation, housekeeping, and groups management.

Real-time channel synchronization

Keep distribution, pricing, and availability perfectly aligned, maximizing bookings without the manual effort.

Less reporting stress, more insights on the fly

Access and share the data you need from the PMS. Access operations, financial, marketing, and guest experience dashboards and reporting, all without switching between systems.

Multi-property mastery

Run your entire portfolio like a single, connected business.

Easy rate management across properties

Keep your hotel business connected with real-time availability and rate management across your entire portfolio. Updates are instantly populated across your commission-free booking engine and integrated channel manager or distribution partner.

Unified guest profile

Centralize your guest data. Seamlessly identify, merge, and deduplicate guest profiles within the PMS to consolidate lifetime value, reservation history, and stay details across all properties.

Custom user roles and permissions

Maintain top-tier security and streamline operations by easily overseeing roles and responsibilities across multiple locations.

Comprehensive reporting

Access comprehensive reports and analytics across your entire portfolio and make decisions backed by complete, connected data.

Empower your entire guest journey

From discovery to check-out to lifelong loyalty, stay connected to your guests at every step.

Unified guest profiles

Get one clean profile for every guest. Our platform automatically merges duplicates and gives you the insight to personalize stays and market smarter.

Guest notes & messages

Forget sticky notes. Centralize guest requests and team reminders in one place. Add and view notes on the calendar or dashboard to keep your entire team in sync and create the stays guests remember.

Guest-first payment flexibility

More ways to pay = more bookings. With Cloudbeds Payments, accept Apple Pay and Google Pay, Affirm, OXXO, along with global credit cards, tap-to-pay, Pay by Link, and other regional services*. (location dependent)

Cloudbeds Guest Experience*

Go further with Cloudbeds Guest Experience. Connect with guests via a unified inbox, then let them check in and communicate from their phone. Create a seamless welcome that puts hospitality, not paperwork, first. *(Not automatically included)

Universal Search

Universal search across guest profiles, reservations, and properties

Create your demand

Capture every opportunity with smarter group tools, flexible inventory, data-driven insights, and upsells that boost profit from search to stay.

Groups functionality

Maximize hotel revenue with the ability to seamlessly add shoulder dates, upsells, rooming list bulk uploads and management, advanced allotment capabilities such as room unit blocking, and more.

Upsells

Offer upgrades at key moments during the guest journey, from booking to digital check-in. And make it easy for them to say “yes” to more with our integrated payments.

Cloudbeds Revenue Marketing

Don’t just sell hotel rooms, maximize your revenue with integrated revenue and marketing solutions powered by Signals AI. Forecast with more accuracy, optimize pricing, drive more direct bookings, and capture even more guest loyalty with email marketing and reputation management.

Simplify your group business

Group revenue shouldn’t come with spreadsheets, errors, and endless back-and-forth.

Faster group selling

Turn inquiries into confirmed bookings. Create and send professional quotes directly from Cloudbeds, no more jumping between documents, emails, and systems

Streamlined coordination

Ditch messy room lists and manual workflows. Manage group details with more accuracy, less back-and-forth, and far fewer errors for your team and your clients.

Unified account visibility

See the full value of every group and company you work with. Track history, relationships, and performance across properties, all in one place

More revenue, from more than rooms

Stop leaving money on the table. Start managing revenue-generating spaces in one connected platform.

Dedicated space inventory

Manage meeting rooms, ballrooms, cabanas, and more with purpose-built inventory, flexible configurations, and real-world availability controls

Flexible bookings without the friction

Handle hourly, half-day, or multi-day reservations with customizable pricing, rental rules, and a dedicated Spaces Calendar your team can trust.

Less manual work, more visibility

Replace spreadsheets and disconnected tools with one centralized workflow for reservations, availability, and reporting, all inside Cloudbeds.

More than a PMS. It’s a new way to work.

Let’s see what a true growth engine can do for your ambition.

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Real stories.
Real results.

For us, what stood out was Cloudbed’s single platform approach, PMS, CRS, and booking engine all-in-one. That creates a single source of truth for us, which we’ve never had before.

Matthew Tippens

Director of Marketing at Breezes Bahamas

Everything is smoother with Cloudbeds. Our channel manager, PMS and Booking Engine are fully integrated.

Victor Menor

Operations Manager at Flor Parks Hotel

Cloudbeds is truly the first PMS that said, ‘We’ll help you increase revenue.’ And it has.

Jason Conway

Founder & CEO at BookedRev

Cloudbeds, we have historical data that we can use to look forward. We’re able to be more involved in the market than we were previously. It’s such a powerful thing to have at my fingertips.

Courtney Driessen

Lodging and Revenue Manager at Fireside Resort Jackson Hole

Cloudbeds is intuitive and easy-to-use. Everything is one place. This is important because if you lose time, you lose money.

Priscilla Ulloa

Operations Manager

It’s been exciting to watch Cloudbeds continuously evolve, always staying ahead of hospitality trends. Today, from PMS and payments to guest experience, every feature is thoughtfully designed, highly functional, and incredibly intuitive.

Jana Ivljanin

Managing Director, IIP Apartments

Having Cloudbeds changed our user and hotel management experience at our hotels. It’s very simple to both implement and use, and allows us to have a clear vision of how the hotels are doing no matter where we are.

Florencia Le Rose

Co-owner of Up Hoteles

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How does yours measure up? Find out in our PMS User Experience Report.

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Resources to help you build what’s next

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Article PMS UX explained: How good design transforms hotel operations

Article What is a property management system? Key functions and top providers

Article 14 hotel technology trends that every hotelier needs to know

Frequently asked questions

What is a property management system?

A property management system, also referred to as PMS, is hotel management software used to control, organize, and execute the operations and day-to-day activities of a hotel (from independent hotels to chains), hostel, B&B, inn, or vacation rental property.

The core functions of a PMS system include managing workflows and administrative tasks for both back office and front office operations, like a reservation system and complete guest profiles, inventory management and occupancy, event management, pricing and RevPAR, check-in and check-out, guest communication, housekeeping management, invoicing, online payments, budgeting, maintenance management, and reporting. Innovative property management systems have a wide range of key modules and functionality, such as open APIs, comprehensive dashboards, interactive calendars, and more.

Property management systems act as the central hub of hotel operations, with information flowing between other systems, and when properly integrated with other hotel software, eliminates data silos, duplication, and manual input errors that can lead to overbookings, helping property managers make more informed decisions.

What are the benefits of a modern property management system?

By switching to a modern, cloud-based PMS solution, owners can gain an array of advantages that help streamline hotel operations, increase revenue, and deliver better guest service. A few advantages for hospitality businesses include:

Saved time for you and your hotel staff by replacing manual tasks with automations and one-click operations
One login to manage your reservations and guest messaging, update your rates and availability across all online travel agents with a unified channel manager, and attract more direct bookings on your website with a built-in online booking engine.
A better, more personalized guest experience with modern tech enhancements like contactless payments, integrated messaging mobile app, mobile concierge, and more
Fast implementation, comprehensive onboarding, consistent upgrades, 24/7 customer support, and an open API for easy integration
Reduced labor costs and increased staff satisfaction with easy-to-use, easy-to-learn software.
A system that includes credit card payment processing with on-premise terminals and your favorite payment gateways (with PCI compliance).
The option to provide a modern experience that today’s hotel guests expect, such as self-service check-in options and keyless entry via mobile device.

What are the key functions of hotel PMS software?

Hotel PMS software helps hoteliers manage day-to-day operations, some key features include:

Control Dashboard – Get an overview of your operations, all in one place. Since Cloudbeds is cloud-based, you can check your daily operations remotely from anywhere in the world with an Internet connection
Channel Management – With Cloudbeds, you get a unified channel manager that lets you connect to an unlimited number of OTA channels and online marketplace, like GDS, with no added commissions. Keep your rates and inventory in sync in real-time across your PMS, channel manager, central reservation system, and website booking engine.
Reservation Calendar – Cloudbeds has a unique and user-friendly drag-and-drop calendar functionality.
Housekeeping Management – Your whole team can see which rooms are clean or dirty in real-time via mobile device and manage maintenance requests.
Revenue Management – A PMS with a built-in revenue management tool, like Cloudbeds, will let you automate and optimize your revenue management strategy to increase profitability.
Payment Processing – Cloudbeds has integrated payment processing designed specifically for the hospitality industry to manage on-premise and online payments.
Reporting – Comprehensive reporting that allows you to see everything you need to know to make data-backed decisions.
Online Booking Engine – Cloudbeds’ unified booking engine was designed to help you increase direct bookings directly on your website. It’s always in real-time sync with your PMS and channel manager.
Guest Management – From guest messaging to engagement tools that help increase upsells and reviews across the guest journey, a modern PMS will include enhanced guest management solutions to maximize guest satisfaction.
Marketplace or Open API – Seamlessly connect to additional apps, tools, and services such as point-of-sale (POS) solutions, CRM systems, check-in kiosks, accounting software, revenue management systems, task management solutions to track work orders, and so much more.

What types of properties can be managed with Cloudbeds’ property management software?

Cloudbeds’ hospitality management software is used by leading properties in 150 countries. These include independent hotels, hotel groups, hostels, boutique hotels, resorts, and more. Here’s what customer success looks like across different property types:

Multi-property — see how Cloudbeds helps HP Hospitality drive up direct booking revenue across its properties.
Hybrid — see how Cloudbeds helps Charlie with its tech-powered, guest-first approach to hybrid hospitality.
Alternative Accommodations — see how Cloudbeds helps Yugo optimize pricing and group occupancy across their unique spaces.
Hotel Group — see how Cloudbeds helps J Collection Hotels drive operational efficiency and better guest engagement across their hotels.
Hostels — See how Cloudbeds and its powerful API help One Hostel boost revenue and their guest experience.

Regardless of property type, a PMS helps owners & operators accurately keep track of reservations, rates, and availability. Any property selling inventory (rooms and/or beds) looking to streamline operations and increase efficiency via scalable technology would benefit from using a PMS. It helps reduce errors and saves teams vast amounts of time compared to spreadsheets or other manual processes.