Hotel Walk Letter

Overbookings can be a stressful situation for the front office and guests. A plan that effectively “walks” guests is crucial. Walking guests means you arrange accommodations for them elsewhere if your property is overbooked.

Your property should have a walk letter template ready in case of overbookings to apologize to guests for the inconvenience and inform them of their new accommodation. Your “walk” letter should include:

• A sincere apology for the inconvenience
• Information on the new accommodation provider 
• A special offer to thank the guest for their patience and understanding – for example:
  • A complimentary night’s stay during their next trip 
  • A gift card to your on-site restaurant or spa 
  • Complimentary breakfast vouchers 
• Contact information for the General Manager 

Create your property’s perfect Hotel Walk Letter using this template.