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Overbookings can be a stressful situation for the front office and guests. A plan that effectively “walks” guests is crucial. Walking guests means you arrange accommodations for them elsewhere if your property is overbooked.
Your property should have a walk letter template ready in case of overbookings to apologize to guests for the inconvenience and inform them of their new accommodation. Your “walk” letter should include:
Create your property’s perfect Hotel Walk Letter using this template.
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